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Infiniti of Naperville- Service Center
Naperville, IL
139 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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139 Reviews of Infiniti of Naperville- Service Center
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August 19, 2022
I bought two cars from this dealership but I am reviewing the service department who I’ve been nothing but awesome to me I drive almost 55 miles out of my way from northern suburbs to Naperville because t the service department who I’ve been nothing but awesome to me I drive almost 55 miles out of my way from northern suburbs to Naperville because they get the service done right the first time. They listen, they are accommodating, and very helpful. My 2020 Q50 redsport had a cooling issue and they got me in right away and provided me a brand new loaner since this job may take a day or three to diagnose and fix it the right way. Doug is a true gentleman and works hard. He is great to work with. Their service department has always treated me well. Great job- thanks to Doug M. Elliott Hawthorn Woods Il More
by Mbelliott72
Employees Worked With
Doug Cameron
July 15, 2022
Joey and Joe were the best. Joey was an exceptional salesperson. This was by far the best experience I've ever had in purchasing a car. Joey was very welcoming and understanding Joey was an exceptional salesperson. This was by far the best experience I've ever had in purchasing a car. Joey was very welcoming and understanding to my needs and wants....Thanks again! More
by shynyhs
April 18, 2022
Dealership went above and beyond what was needed for my car's repair. Would be back! car's repair. Would be back! More
by ty.garland
January 08, 2022
Worst experience with warranty repairs. Bought my car here not coming back to get work done. Got charged a diagnostic fee for something obvious and got told no warranty. Another dealership did the job no here not coming back to get work done. Got charged a diagnostic fee for something obvious and got told no warranty. Another dealership did the job no questions asked. What is going on? More
by Cibanes97
Employees Worked With
September , Antwan Hicks
December 21, 2021
Antwan is the best at Infiniti of Naperville. He always look for the best way to help and provide the best service. My truck is always happy to stop by and is always running like new after a visit. Thanks look for the best way to help and provide the best service. My truck is always happy to stop by and is always running like new after a visit. Thanks guys, keep up the good work!!! More
by Lbarcenas
Employees Worked With
Antwan Hicks
November 01, 2021
Great service advisor (Antwan Hicks). Issue at hand is always handed and he is great at advising long term care. Service is excellent and timely. From start to finish always a positive experience. always handed and he is great at advising long term care. Service is excellent and timely. From start to finish always a positive experience. More
by JOS
Employees Worked With
Antwan Hicks
September 13, 2021
I bought a certified pre owned Infiniti from them, specifically for the warranty. Drove 1/2 hour to my appointment for an AC and window problem, only to be told it 'may' cost 180$ x2 to diagnose my p specifically for the warranty. Drove 1/2 hour to my appointment for an AC and window problem, only to be told it 'may' cost 180$ x2 to diagnose my problems to see if they are covered under warranty. So, $360 just to find out if my problem is 'covered'. Unacceptable, we declined their 'offer' and left. Buyer beware, certified pre-owned warranty does not mean anything...would have been nice to be informed of these costs prior to driving out for my 'warranty' work More
by Karen
Employees Worked With
unknown, in service dept
