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Infiniti of Naperville- Service Center
Naperville, IL
139 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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139 Reviews of Infiniti of Naperville- Service Center
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January 28, 2010
Christian has demonstrated the reason why I continue to come back to Ifiniti of Lisle for service. His knowledge is very good, great attitude and I would highly recommend this dealership to my friends and come back to Ifiniti of Lisle for service. His knowledge is very good, great attitude and I would highly recommend this dealership to my friends and colleagues. I would hope that in the future the porters deliver a clean car after service. The only concern I have is that they do not clean up after the mechanics. Even though the exterior is clean the interior has been very dirty with finger print and foot print marks in the areas worked on. Other than that, Christian and Jayson are fantastic. More
by djmarco
Employees Worked With
Christian Lafferty, Christian Lafferty
January 25, 2010
Was in town from St. Louis to visit and had a flat tire on the way up. I needed to get a full size tire on my car before the return trip. I brought my car in on a Saturday morning, where I was sure it wa on the way up. I needed to get a full size tire on my car before the return trip. I brought my car in on a Saturday morning, where I was sure it was busy. I explained the situation and Corey and his team assured me they had a tire that was comprable to what was already on my car and they could get it done quickly. On a Saturday morning, without and appointment, they had my car ready to go in 45 minutes. But the true service came after that. I have a tire warranty for my car that I purchased when it was new. They gave me all the information I would need in order to fulfill the requirements to get reimbursed. It was clear that have had to deal with the situation before because they gave me all the required information as well as the actual tire back since they knew that would be required for reimbursement. After a flat tire out of town on a Friday night, I was unsure what my options were. Corey and his team at Infiniti of Lisle made the situation the best it could be and additionally, gave me the best chance of getting reimbursed for the damage. More
by mthowell
Employees Worked With
Corey Robinson
January 22, 2010
We have an older QX4 and every time we have service done, Doug has been outstanding. He has kept us informed on a daily basis on what is happening, what is needed and what we should keep an eye out for down Doug has been outstanding. He has kept us informed on a daily basis on what is happening, what is needed and what we should keep an eye out for down the road. I would highly recommend Infinity of Lisle, not only for the automobiles themselves, but for the great service you get when your car needs servicing. More
by rmaclennan
Employees Worked With
Doug Cameron, Doug Cameron
November 29, 2009
Christian Lafferty has provided a consistently good service experience each time my vehicle has required service. In addition, Christian will invest time in judging both service timing and is able to service experience each time my vehicle has required service. In addition, Christian will invest time in judging both service timing and is able to prioritize service elements emphasizing safety and best use of my expenditure. Likely I will pursue purchase of another Infiniti in the next year or two, in large part due to the service experience exhibited by Christian. More
by nelshome
Employees Worked With
Christian Lafferty, Christian Lafferty
November 24, 2009
I own a G35, and I have been bringing my vehicle for service to Infiniti of Lisle for about the past 2 years. I have always been pleased with the quality of work, and my car gets taken care of in a time service to Infiniti of Lisle for about the past 2 years. I have always been pleased with the quality of work, and my car gets taken care of in a timely manner. Christian Lafferty, the service consultant I worked with, was also very pleasant and always made sure to keep me up to speed about what was happening with my car. Whether I'm just in there for an oil change, or for a more complex issue, Christian has proven to be quite knowledgable when it comes to vehicles. I would definitely recommend the service department to other Infiniti owners! More
by catluvr
Employees Worked With
Christian Lafferty, Christian Lafferty
June 16, 2009
Recently, I brought my QX4 to Infiniti of Lisle. I received such awesome service. Mike Harlow, really is such a pleasure to work with. He is an asset to the dealership. Every time I need service I g received such awesome service. Mike Harlow, really is such a pleasure to work with. He is an asset to the dealership. Every time I need service I go through Mike and every time I get my car back clean and repaired as promised and when promised. He is one class act. In the past, whenever I needed service on my other vehicles, Chryslers, I must tell you that I never did take my cars to the dealer to be serviced. The thought never even crossed my mind. With my Infiniti, it is the other way around. I wouldn't dream of taking it anywhere but to Inifiti of Lisle, and I am not going to lie here, the major reason is because of Mike Harlow and how I am treated. In my past experiences with Chrysler and Dodge, I have been treated poorly and as though I was ignorant because I am a woman. Not with Mike and Infiniti of Lisle. He is very gracious and respectful - he is the best and his going above and beyond is appreciated. Thank you. More
by sshuma
Employees Worked With
Mike Harlow
June 12, 2009
The service at the Infinity of Lisle is OUTSTANDING. I have a 2003 G35 and have never had a problem since taking it to this dealership. It is obvious that the mechanics know what they are doing. The ser have a 2003 G35 and have never had a problem since taking it to this dealership. It is obvious that the mechanics know what they are doing. The service representative who I always go to, Mike Harlow, always goes above and beyond in taking care of my needs. It's comforting knowing that I have someone who feels like my friend taking care of my car. Because of him, I plan on buying my next vehicle at Infinity of Lisle. More
by Tingle
Employees Worked With
Mike Harlow
June 12, 2009
I have a 2003 G35. Mike Harlow has been servicing my car for almost 3 years. The service that I have received is absolutely impeccable. His knowledge, expertise and overall integrity is outstanding in every for almost 3 years. The service that I have received is absolutely impeccable. His knowledge, expertise and overall integrity is outstanding in every way. He is the reason I will purchase my next vehicle from Infiniti of Lisle. More
by bearrii
Employees Worked With
Mike Harlow
June 12, 2009
I bought a 2008 Infiniti G35X back in January and right off the bat it had a couple service issues. I worked with Mike Harlow in the Infiniti of Lisle service dept and he went the extra mile to get me int off the bat it had a couple service issues. I worked with Mike Harlow in the Infiniti of Lisle service dept and he went the extra mile to get me into a service loaner and had my car back on the road shortly there after. More
by 2008G35X
Employees Worked With
Mike Harlow
