Infiniti of Naperville- Service Center

Only complaint with service is that I've repeatedly complained about the right wiper and repeated replacement of blade has not helped the smearing. Nobody is willing to admit that there might be somet complained about the right wiper and repeated replacement of blade has not helped the smearing. Nobody is willing to admit that there might be something wrong with the wiper arm or that there is nothing that can be done to correct the problem. Otherwise, the service department has been excellent in every other regard! More

I purchased my Infinity FX35 in 2004 from Infinity of Lisle. The initial sales experience was one of the best I've had with a new car dealership. Smooth, simple and very importantly, I did not feel tha Lisle. The initial sales experience was one of the best I've had with a new car dealership. Smooth, simple and very importantly, I did not feel that anyone was playing "games" with me during the negotiation process. Delivery of the car went smoothly, and all of its functionality was explained to me. Since then, I've brought it to the service department for all of the scheduled services, and again, feel that I've been treated very fairly - from the initial "consultation" with the sales manager, to follow-up calls during the servicing (if anything else was discovered that we had not discussed)to the final pick-up of the car. During my warranty period, I never had a problem getting a "loaner" car according to whatever personal schedule I required. And importantly again, I've never felt taken advantage of when the final bill was presented - it was always "no surprises"! The vehicle itself has been wonderful. As I recall, I've only had one problem with the car outside of the normal maintenance cycle, which was covered under the warranty with no hassles. All in all, I would highly recommend Infinity cars in general, and Infinity of Lisle specifically, both for purchasing a vehicle as well as having it serviced. Jeff in Wheaton More

We have purchased our last 3 cars from Infiniti of Lisle. Two were purchased new, the 3rd was pre-owned. All 3 cars have been great! We return to Infiniti of Lisle for all of our service on the 2 (bought Two were purchased new, the 3rd was pre-owned. All 3 cars have been great! We return to Infiniti of Lisle for all of our service on the 2 (bought new) Infiniti's purchased. We drive past 2 other Infiniti dealerships to do business with Infiniti of Lisle because of the great service from Mike Harlow, Tom Taylor and Steve Johnson. We look forward to continuing our association with them!! More

Infiniti of Lisle is a top notch dealership to work with. I am on my 4th Infiniti and feel the dealership from sales to service has the customer in mind in how they treat me. A place to come to buy if you ar I am on my 4th Infiniti and feel the dealership from sales to service has the customer in mind in how they treat me. A place to come to buy if you are looking for an Infiniti - ask for Randy Chin. More

Mike Harlow is the best service person. He is always friendly,courteous and knows his business. He explains what needs to be done and why. I have a 2000 I30 and would buy another Infinity at your dealer friendly,courteous and knows his business. He explains what needs to be done and why. I have a 2000 I30 and would buy another Infinity at your dealership because of Mike. Anyone can sell a car service is the most important. More

Infinity of Lisle has an experienced and professional staff and I am very satisfied with their level of service. Very friendly staff ready to answer any questions and go to great lengths to fix problems. staff and I am very satisfied with their level of service. Very friendly staff ready to answer any questions and go to great lengths to fix problems. I was helped by Edie on my car's last maintenance service. I also bought my 2010 Infinity G37X from them last year. It was a great experience easy buying from them and getting what to me was a very satisfactory deal. I worked with Bob on the purchase and he made the sale a great experience. I also worked with Assad who showed me the roped on my new car and helped me since on questions I have had. More

Excellent, as always, customer service and attention to my needs. Never had a bad experience with ANY of the service writers at Infinity of Lisle. By far, there is no other auto dealership that I have my needs. Never had a bad experience with ANY of the service writers at Infinity of Lisle. By far, there is no other auto dealership that I have done business with that has the serious dedication to superior customer service and concern for the customer. Bravo!! Ron Arnone More

From the minute I leased the vehicle till now I have had nothing but a great experience with your dealership. Steve was wonderful during the leasing process as well as continually checking in with me to mak nothing but a great experience with your dealership. Steve was wonderful during the leasing process as well as continually checking in with me to make sure I am satisfied with my vehicle. Each time I have come in for service Mike has scheduled my appointment and checked me in, if there was ever an issue it was taken care of quickly and professionally. I have never had to wait for a service loaner and the cars are always clean and a pleasure to drive, as well as the entire service department and waiting area being well kept. Any employee I have dealt with either by phone or in person has been courteous and friendly. More

I purchased my Infiniti M35 from Infiniti of Lisle back in December 2006 and have had all of my service worked completed here. The staff has always been professional, friendly, extremely helpful in answer in December 2006 and have had all of my service worked completed here. The staff has always been professional, friendly, extremely helpful in answering my questions, and provided excellent service. When I go to purchase a new car, I will definitely come back to Infiniti of Lisle. They provide me total support and service. More

I have purchased 4 vehicles from this dealer over the last 6 years and have found every experience to be pleasant without all the negotiation hassle that I experienced at other dealers in the past. I am last 6 years and have found every experience to be pleasant without all the negotiation hassle that I experienced at other dealers in the past. I am a firm believer in service through the dealership and would not continue to purchase my vehicles through this dealership if the service was not top notch. I will continue to use this dealership for my future business. More