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Infiniti of Naperville- Service Center
Naperville, IL
139 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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139 Reviews of Infiniti of Naperville- Service Center
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February 20, 2024
I originally took my vehicle to Infiniti of Orland Park and, after they informed me that they couldn’t really figure out what was going on with my convertible top, so I called Infiniti of Naperville. The s and, after they informed me that they couldn’t really figure out what was going on with my convertible top, so I called Infiniti of Naperville. The service advisor assured me that one of his master technicians would “surely” be able to diagnose my vehicle. Well… I took it in and they informed me that they would need another 3 hours of labor to see if they could diagnose it (with no guarantee that this would be sufficient enough time) but would be charged another $700 just to diagnose on top of the $211 they were already going to charge me. They charged me $211 to tell me that they couldn’t figure it out either. lol… At least Orland Park Infiniti had the decency to say we can’t do it and didn’t charge me a diagnostic fee at all. After all, they didn’t tell me anything. I’m not annoyed with their inability to diagnose, as it’s obviously a hard component to work on, I’m annoyed at at a business model that looks to charge regardless of whether or not an actual service was provided. More
by luis
Employees Worked With
Service department
September 27, 2023
Excellent experience at service department getting my vehicle serviced. Highly recommend Service Rep Jenny Suarez who kept me informed of the status of my vehicle. vehicle serviced. Highly recommend Service Rep Jenny Suarez who kept me informed of the status of my vehicle. More
by James
Employees Worked With
Service Rep Jenny Suarez
July 12, 2023
Waiting area was clean, also washroom. Coffee bar was available, a great asset! Area available for computer or phone. Noticed staff changes and female service manager I believe. Coffee bar was available, a great asset! Area available for computer or phone. Noticed staff changes and female service manager I believe. More
by Infiniti owner
Employees Worked With
Evan Sanchez
June 02, 2023
Very happy the way I was treated. Very courteous staff. Timely service. Very knowledge staff Very courteous staff. Timely service. Very knowledge staff More
by mombasa
Employees Worked With
March 28, 2023
Infiniti of Naperville was extremely amazing on their professionalism and knowledge for my service needs! I will most definitely be returning for any future service that my Infiniti requires. This is a professionalism and knowledge for my service needs! I will most definitely be returning for any future service that my Infiniti requires. This is a dealer you can trust will meet all Your service needs! Keep up the great work Infiniti of Naperville team! More
by RobT
Employees Worked With
Kristen Turpin, Doug Cameron
October 24, 2022
I bought my car from this dealership and always had wonderful service until lately. For my last 2 oil changes, my car was not washed and this time I was charged for something that I should not have bee wonderful service until lately. For my last 2 oil changes, my car was not washed and this time I was charged for something that I should not have been. I WILL NEVER GO BACK AGAIN!!!!! You just lost a good customer over $189.00. More
by Sonja
Employees Worked With
Doug Cameron
