INFINITI of Naperville

The sales approach was very low pressure. Edie took the time necessary to ensure we were able to obtain the vehicle we were looking for. When I requested a specific vehicle, her response to my phone call time necessary to ensure we were able to obtain the vehicle we were looking for. When I requested a specific vehicle, her response to my phone call was prompt and exactly what I was looking for. More

I saw the vehicle on www.autotrader.com, contacted Micah and his Finance manager, got the financing and the price I wanted. They were extremely courteous, willing to work with me, had the vehicle ready whe and his Finance manager, got the financing and the price I wanted. They were extremely courteous, willing to work with me, had the vehicle ready when I came from Indianapolis to pick it up and had the paperwork ready. It was a very smooth transaction. Micah has stayed in touch to make sure everything is going ok. Thanks! More

This is the second car that I have purchased from Scott and he has provided the best service and answers to all of my questions. Price was reasonable and comparable to others. Scott went the extra mile to and he has provided the best service and answers to all of my questions. Price was reasonable and comparable to others. Scott went the extra mile to find things that I wanted I the car and finance rates if I needed.His follow up to me was very prompt ( day of ) to me via cell phone and also left his cell if I had any questions. Even on his off day. Overall, great job! Scott. More

Overall this was a very positive experience. Scott was extremely helpful and informative, and especially concerned that I got the exact car I wanted. He even went so far as to special order a particular extremely helpful and informative, and especially concerned that I got the exact car I wanted. He even went so far as to special order a particular color for me. Once we were in the process of purchasing he took extra time to make sure we understood the features, and never once did he put any pressure on me during any point in our interactions. More

I really enjoyed my purchase experience on a used M35 but have since encountered a troubling issue. Having taken the car into a Good Year dealer to have a slow tire leak repaired, they informed me I had have since encountered a troubling issue. Having taken the car into a Good Year dealer to have a slow tire leak repaired, they informed me I had locking lug nuts and asked for the key. The car contained no key so I called Bill Haines to request the lug nut key be sent to me. They could not match the key so Bill instructed me to have the locking lugs broken off, replaced and to send him the bill which I did. That was was July 8th and no response after a number of emails. It's a small cost which makes the lack of customer service a bit surprising. I'm glad I did not have to change a tire on the road only to learn they sold me a car with locking lugs and no key. Infiniti of Lisle said they replaced all tires when they received the car from auction so I know someone at the dealer was aware of the locking lugs, maybe they lost the key. Anyway, a bit disappointed. More

Moe Skaik has sold me 5 Infiniti vehicles thus far, since knowing him from 2008. He is my go to guy for infiniti and honda (the only two cars I buy) and he most recently (yesterday) sold my best friend his knowing him from 2008. He is my go to guy for infiniti and honda (the only two cars I buy) and he most recently (yesterday) sold my best friend his 2009 G37x Coupe (liq. platinum/graphite, prem/nav). Not only did Moe beat Edmund's TMV price, he slashed a couple more thousand off and got me the car from ANOTHER DEALERSHIP -- that's right, the car wasn't even on the Lisle Infiniti lot, but he got me the car (Moe drove 1 hour away to get the car and drive it back to Lisle) and got me a great price. Not Fields, not Motorwerks, not any other chicagoland infiniti was even coming within $1000 of the price Moe got me on my coupe (a rare find because of the economy, Infiniti is holding production of all their vehicles). Also, was able to get the car from the other dealership and get it prepped and ready for delivery by 7pm the night we bought the car (bought the car @ 2pm). This is the excellence I've come to expect from Moe, and particularly from Lisle, as this is my 3rd car I've bought from Lisle Infiniti. I won't go anywhere else, and will have all 5 of our Infiniti's (including my friends') serviced at Lisle. thanks again Moe!! More

my husband and i had done a lot of legwork in our search for our 2010 qx56. we found the truck we wanted at lisle inifiniti and when we called about availability of colors we spoke to anthony. this was at 8 for our 2010 qx56. we found the truck we wanted at lisle inifiniti and when we called about availability of colors we spoke to anthony. this was at 8:15pm on a thurs evening. we told him we were still atleast 30 min away and that we would be there soon. he waited for us and we walked in just before 9pm. we gave him a price for the vehicle that we had researched extensively and yet gave the dealership a fair profit and they immediately gave us the asking price we wanted. we were also informed before hand that there were incentives for infiniti's that we were not told of at other dealerships in the area. anthony and the rest of the staff that night stayed until 10:30pm to make it all happen. we drove the truck home that night. my only issue with the dealership is that i live too far away from them to return for service. they were all so nice. thank you. More

I stopped in one day and met Tony, who showed me some used G35's within my price range. Tony listened to what I told him my requirements were and showed me several cars which met my requirements. At no used G35's within my price range. Tony listened to what I told him my requirements were and showed me several cars which met my requirements. At no time did Tony try to "upsell" me or argue with any objections I had to any of the cars I looked at. I returned to the dealer a week later to purchase the car I had settled on, but it had been sold. Tony pulled his inventory list to help me select a different car, and found me a newer G35, which was a much nicer car than I ever could have imagined I could get for the money I wanted to spend. The car was immaculate, and the price was honestly unbelievably low. Other dealers were selling the same car for at least 15% more. While I was there, I noticed a car in the showroom that had "accident disclosure" paperwork taped to the window - something I had never seen before. Tony explained that Infiniti of Lisle openly discloses information about any accidents or body work involved with any of the cars they have for sale. This just reinforced in my mind that this dealer had the sort of integrity that allowed me to confidently spend my money. After a bad experience with a prior used car I had bought some years back at another dealership, Tony and Infiniti of Lisle have renewed my confidence in buying used cars. I will certainly see Tony again when it's time to buy my next car. I can honestly support the "5" rating I gave to all of the criteria above - no exargerations here. The overall experience was unlike any other I have ever had at a luxury car dealership - no snobbery whatsoever. I have been a licensed driver for 17 years, and in that time have owned 9 automobiles. Tony is the only sales person I have ever completely trusted and felt compelled to compliment. More

This is good example how one person can ruin good job done by others. I stopped at this dealership to check out G35 they had. After test drive I liked the car and when asked about clean title sales pers done by others. I stopped at this dealership to check out G35 they had. After test drive I liked the car and when asked about clean title sales person (Kozar) gave "honest" answer that it is clean. First impression about dealership was very good so I did not even thought about asking for carfax/carcheck copy. Yes I know you should not trust anybody. Bottom line is: they lied big time to save maybe 2 grands. I would get better price if I knew car was in accident two months before I got it. It was not their mistake or smth - it turned out this car was purchased new at the same place and smbd. from Sales was driving it and got into accident. So they hide this fact by intention. Would never go there again. And would not recommend anybody else to do the same. Too bad since owner's son I think is a great guy and overall atmosphere was good too. More