INFINITI of Lynnwood - Service Center

Excellent service as usual I had some service done on my G37 and the staff at Kuni Westside Infiniti once again did a spectacular job. My service advisor, Carrie Slaughter, did I had some service done on my G37 and the staff at Kuni Westside Infiniti once again did a spectacular job. My service advisor, Carrie Slaughter, did a great job at keeping me informed with the progress of the service, anything the technicians noticed, and explaining the work once completed. Upon picking up my vehicle I chatted for a while with the service manager, Tim Martin. To find a service manager willing to take some time out of his day to simply chit-chat with people is a welcome sight. Far too many dealers (and businesses in general) simply want to get you out the door as soon as money is exchanged. You don't encounter that at Kuni. The quality of the work done to vehicle itself was top-notch as always; I have no concerns regarding it at all. I purchased my vehicle at Kuni and have had all my service done there as well. Each time I've been meet with nothing but the utmost professionalism, care, and respect from everyone I've interacted with. I fully recommend them. More

Service + I shopped for a used G37 for several months before buying one from another dealer. I wanted a "S" model which they did not have. I sure wish I had w I shopped for a used G37 for several months before buying one from another dealer. I wanted a "S" model which they did not have. I sure wish I had worked harder with Kuni to find the car I was looking for because I ended up buying a car that had a number of issues that were missed in the certification process. Both Carrie and Steven in the service department were very helpful in problem solving and fixing the issues. Diane in the sales department was also helpful and pleasant to work with. More

Tim is very engaged and responsive with his customers. He was able to get me in and out very efficiently with minimal disruption to my day. was able to get me in and out very efficiently with minimal disruption to my day. More

The service we received from the moment we arrived to the time we left was excellent. Everyone in the dealership including the owner acknowledged us and made sure our needs were being met. My husband and I w time we left was excellent. Everyone in the dealership including the owner acknowledged us and made sure our needs were being met. My husband and I were lucky enough to have our car serviced on the same day the owner was having an employee appreciation bbq for which we were invited to join. We had delicious hotdogs/hamburgers and if that wasn't enough we also walked away with some fabulous door prizes. It was easy to see that everyone who works there takes pride in their work and they show it to every customer that walks in their door. We live out of town and could drive to any dealership to have our car serviced but since Kuni far exceeded our expectations and continues to do so there is no way would would ever go anywhere else. More

Excellent customer service and was very detailed about what was being serviced to my car. Explained good benefits and quoted me a very affordable price. what was being serviced to my car. Explained good benefits and quoted me a very affordable price. More

Always a pleasure to do business with a dealer that is so professional. The great service and kind/friendly personnal is appreciated. This dealership is a very welcome site for Infiniti owners in the area, professional. The great service and kind/friendly personnal is appreciated. This dealership is a very welcome site for Infiniti owners in the area, and showcases the product in a very high degree of pride. Thanks! More

My 2009 G37X needed a replacement CD unit and Jerry not only supplied me with the right Information that I needed, but placed the order and notified me as soon as it hit his parts department. His in-dep only supplied me with the right Information that I needed, but placed the order and notified me as soon as it hit his parts department. His in-depth knowledge of components that need to be replace has been a great help to me. I will continue go to him for advice on replacement parts and information on my outstanding orders. Thanks Again. More

This was my first visit to Kuni Infiniti in Lynnwood, WA. I had to get my oil changed and assess some expensive replacements suggested by an other dealer on which I had my own doubts. My experience with this I had to get my oil changed and assess some expensive replacements suggested by an other dealer on which I had my own doubts. My experience with this dealership has been outstanding and has revitalized my respect towards Infiniti. The people at this dealership truly care for the customer and provide you with an accurate picture of the condition of your car which I thought was rare in today's world. Service folks were just exceptional and such people are the key assets to an organization. The original price on the oil change itself is unbeatable and I was given a 20% online discount. Also, I was told that the replacement suggested by another dealership could wait for some more time and I was very relieved to hear that since I had spent so much on the car already. Also, little things like the setup in their waiting area with a big screen TV, free soda, coffee and snacks I thought gives an impression of how well they value the customers(Thanks for the biscotti!). This dealership is 10-12 miles away from my closest dealer. Yet, I would not mind driving down there for my next visit. They might not have profited much during my first visit - but I know where to go for my next scheduled service which will cost around a $1000 and in fact for any service issues. More

We received way better service and pricing than we expected. From the beginning the staff was friendly and we never got pressured into buying a car (other dealerships would have). We received frequent expected. From the beginning the staff was friendly and we never got pressured into buying a car (other dealerships would have). We received frequent updates on the status and repair of our car. We didn't mind that our repair would take longer because we were provided a free loaner car for the time. Tim was very friendly and personable. He helped us find the best pricing and even informed us of discounts they offered. We're so satisfied with our service we will definitely be back for future repairs and even regular maintenance. More

I went in for an oil change and to replace my left power-window motor. These guys did it for less than any other dealership around and even lower than a local mechanic shop's price. Also, they went ah power-window motor. These guys did it for less than any other dealership around and even lower than a local mechanic shop's price. Also, they went ahead and replaced some parts due to a recall. Overall, I was very satisfied with them. If you have an Infiniti, I would highly recommend going to these guys and giving them a try. More