INFINITI of Lynnwood - Service Center

Started on time and finished when promised . Very friendly. Car was vacuumed and washed also Very friendly. Car was vacuumed and washed also More

Costly but always good work. I will bring back for future work and I would recommend Infiniti of Lynnwood to any Infiniti owner. I will bring back for future work and I would recommend Infiniti of Lynnwood to any Infiniti owner. More

Great service and really nice folks. Got me in and out very quickly for an oil change and tire rotation. They washed and vacuumed my car which was awesome! Got me in and out very quickly for an oil change and tire rotation. They washed and vacuumed my car which was awesome! More

Great service, lyft rides provided while we waited for the car to be services. Kyra was very nice and helpful. the car to be services. Kyra was very nice and helpful. More

The employees at Lynnwood Infinity are knowledgeable, professional, friendly & make every attempt to be certain the customer is happy with the work completed & looking forward to a return appointment. professional, friendly & make every attempt to be certain the customer is happy with the work completed & looking forward to a return appointment. More

After 4 hours of second diagnostic $520 dlls and ask for another $480 dlls more for extra 3 hours of labor ? And no solution? I will never do business again with infiniti another $480 dlls more for extra 3 hours of labor ? And no solution? I will never do business again with infiniti More

Took my 2000 infiniti g20 in to have a check engine lights diag. Was quoted 187 after tax. Dropped off my car Saturday April 10th and 2 hours later I got a call saying they hadn't found anything at all lights diag. Was quoted 187 after tax. Dropped off my car Saturday April 10th and 2 hours later I got a call saying they hadn't found anything at all and they needed more time. I thought that was a little odd but I didn't want to be out $200 with nothing found. So I told them to continue. They said they'd work with us on pricing. After they quoted me 2500 to exchange a maf sensor, 02 sensor and a exhaust gasket. Which oem parts from any auto store only costs 200 for all the parts. Any other shop would've quoted 800. So I told them I would not be doing the repairs with them. From that point on everything went downhill. I told them I wouldn't be doing the repairs and that id be picking up the car. They didn't start putting the car back together for hours. Then they called and told me I'd have to pick it up later which was an inconvenience. When I arrived to pickup the car the total was almost $500 which was far from the initial $187 I was quoted. I asked why it took 3 hours of labor for the "infiniti" technician to figure out when it was all in the exhaust system. The answer I was given was "some of our techs take 30 min to figure it out and some take 3 hours". So because of the incompetent and unqualified technician who worked on my vehicle I was expected to pay more. After arguing back and forth with the service dpt he gave me two options. Either I could pay the total and get my car that day or wait another day and come in to have the same convo I just had with him to the rep who was working with me from the start. So I opted to pay and get my car and figure it out after. While driving the vehicle home I noticed it performed 10x worse than when I dropped it off. The car is violently shaking during idle and driving now. When I dropped it off the only issue I had was a rough idle and the cel. Not only that but I noticed a huge chunk missing out of my windshield that was not there before. So I called in to speak with a manager. At this point I'm outraged. I explained the situation to the manager (jason) on Monday April 12th. He said he would call me first thing in the morning to get this figured out. It is now 6:30 pm Tues April 13th and I haven't heard anything from anyone. I called and left a voicemail and haven't heard anything. I will be escalating this. I paid the extra money to have the piece of mind taking your car to an actual dealership gets you. Instead they've treated this situation like a shady used car dealership. DO NOT GO HERE FOR SERVICE. I have already contacted my bank about the situation and they Are working with me to get the money pulled back. And I'm currently talking to an attorney to see what my options are for the internal and external damage to my vehicle. More