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INFINITI of Lynnwood - Service Center

Lynnwood, WA

4.7
409 Reviews

409 Reviews of INFINITI of Lynnwood - Service Center

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March 19, 2025

The team provided excellent service, demonstrating professionalism and attention to detail while completing the job efficiently and on time. Their dedication and commitment ensured a smooth and seamle More

by Navin.gandham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

INFINITI of Lynnwood responded

Thank you for your 5-star review, Navin! We're delighted to hear that our team provided you with excellent service and a seamless experience. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 18, 2025

Pleasant place to hang out while waiting for my service. I accepted an offer to take an Uber home. Service was done on time with an extra bonus of an inspection. They had pre-ordered the special oil requi More

by james.c.metcalfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha
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Mar 22, 2025 -

INFINITI of Lynnwood responded

Thank you for your 5-star review, James! We're so glad to hear you had a pleasant experience and that our team provided excellent service. It’s great to know the Uber ride and inspection added to your convenience. We appreciate your support and look forward to serving you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 12, 2025

Closer location. Nice customer service representative. I wish they provide a loan car till the service is completed. More

by Rafi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

INFINITI of Lynnwood responded

Thank you for your 5-star review Rafi! We're glad to hear that you had a positive experience with our team and that our location was convenient for you. We also appreciate your feedback regarding loaner vehicles. While availability can be limited, we’re always looking for ways to improve our service offerings, and I’ll be sure to share your suggestion with our team. If there’s anything else we can do for you, please don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 11, 2025

Fantastic customer service, makes bringing your car in for service a great experience! Coffee and snacks a plus☺️ More

by tdeasy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

INFINITI of Lynnwood responded

Thank you for your wonderful 5-star review! We’re so glad to hear that you had a fantastic experience with our customer service and that you enjoyed the coffee and snacks. We always strive to make every visit as smooth and enjoyable as possible! If you ever need anything, please don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 09, 2025

Everything went the way I expected and even got a car wash with my oil change. More

by adrianwilson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

INFINITI of Lynnwood responded

Hi Adrian! We appreciate you taking the time to leave us a 5-star review! It’s great to hear that your visit went just as expected and that you enjoyed the complimentary car wash with your oil change. We’re always happy to go the extra mile for our customers! If there’s anything else we can do for you, please don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 04, 2025

Joel and Service team always delivers! I appreciate the promptness of getting me in and out! More

by MALU.LU95
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2025 -

INFINITI of Lynnwood responded

Thank you for your 5-star review! We’re so glad to hear that Joel and the service team consistently deliver great experiences for you. Your kind words mean a lot, and we appreciate your recognition of their prompt and efficient service. We truly value your support and look forward to serving you again in the future! If you ever need anything, please don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

February 28, 2025

It was my first time working with the service department. All the of the issues with my vehicle were addressed and repaired appropriately. Happy with the service! More

by sirdukethe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Milan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2025 -

INFINITI of Lynnwood responded

Thank you for your feedback! We're so glad to hear that your first experience with our service department was a positive one. It's great to know that all the issues with your vehicle were addressed and repaired to your satisfaction. We appreciate your business and look forward to serving you again in the future! Please let us know if there’s anything we can do better next time to earn that 5-star rating! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

February 28, 2025

Excellent customer service! The staff were very friendly as always and gave me regular updates on the status of the maintenance service. More

by ant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2025 -

INFINITI of Lynnwood responded

Thank you for the great feedback, Ant! We're so happy to hear that you had an excellent experience with our team. Keeping you updated throughout the service process is important to us, and we're glad that our friendly staff could provide that. We look forward to serving you again! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

February 27, 2025

Reliable,efficient, trustworthy, great customer service and care.Great detailed explanation on services friendly reception More

by Martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2025 -

INFINITI of Lynnwood responded

Thank you for the fantastic review, Martha! We're so glad to hear that you found our service reliable, efficient, and trustworthy. We take pride in providing great customer service and are happy to know that you had a positive experience with us. Your feedback means a lot, and we look forward to serving you again! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

February 24, 2025

We appreciate the discounted oil change from our car purchase and for the review of items needing work, very good customer service! More

by KRISKFREEMAN
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your review, Kriskfreeman! We are glad to hear that you appreciated the discounted oil change and the review of items needing attention. We strive to provide the best customer service possible, and it’s great to know we’ve achieved that. Thank you for choosing INFINITI of Lynnwood, and we look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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