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INFINITI of Lynnwood - Service Center

Lynnwood, WA

4.7
367 Reviews

367 Reviews of INFINITI of Lynnwood - Service Center

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October 16, 2024

The valet option is amazing, the service provided brought my car back to life from the inside out. More

by lillianquam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to leave a review with us lillianquam! We are so delighted that you found the valet option useful, and that your vehicle has some life restored to it now, it's always a great feeling! We value you, and your business and thank you for choosing us. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 14, 2024

Accommodating is the word I would use to describe the service department. Joel is a rock star!! He kept me informed. Was very helpful, worked around my schedule. Can’t say enough about Joel and Ben. More

by SMITHMONICA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind words about our service department Smithmonica0! We're glad to hear that Joel and Ben were able to provide you with such a positive experience and it's wonderful to hear about our accommodating nature. Thank you so much for taking the time to let us know how we did, we appreciate your business and look forward to working with you in the future. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 09, 2024

Everyone here is very nice and helpful. Their service is excellent and they take care of you the moment you enter the door. More

by ant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlaina
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Oct 09, 2024 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to leave us a review Ant! We're thrilled to hear about your positive experience. Your kind words about our team and service mean a lot to us. We're committed to providing exceptional customer service to every guest who walks through our doors. It is wonderful to know that our efforts were appreciated. Thank you again for taking the time to share your review. We look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 08, 2024

Marlina was fantastic! Nice job on the repair of the damaged Modular box and sunroof seals,too.! More

by cathywendt1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

INFINITI of Lynnwood responded

Thank you Cathy so much for taking the time to leave us this wonderful review! We are so happy to hear that the repair for your modular box and sunroof seals went well. We are also pleased to know that Marlaina was fantastic, she is truly an asset to our team! We value you, and your business and we look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 07, 2024

Best dealer in the in the world, Service manager is awesome. nothing more to say More

by Newell_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Thank you so much for leaving us an amazing review Newell_ d! We are so happy to hear you had such a wonderful experience with us while you were in for service. We value you, and your business and look forward to seeing you on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 06, 2024

The service was outstanding and the experience was excellent. Joel White, the Service Manager is the best. Kudos to him. I highly recommend Infinity of Lynnwood to others. I will be returning More

by jfholford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Jfholford, we are so pleased you enjoyed your visit, and thank you so much for taking the time to share your experience. We are thrilled to hear that you received the excellent customer service you deserve. It's our pleasure to have Joel as part of our team, he is truly a valuable asset to INFINITI of Lynnwood. We greatly appreciate your recommendation and kind words. We look forward to serving you on your next visit! If you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 04, 2024

Overall just poor service, my sunroof was replaced but they failed to even vacuum the broken glass from the sunroof off of the moon roof screen shader and now there’s just glass that falls onto my seats. More

by chegoodey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyra Russo
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Oct 07, 2024 -

INFINITI of Lynnwood responded

Chegoodey we are truly sorry to hear about your negative experience with us. Your feedback is invaluable to us, and we take it very seriously. We understand that your sunroof was replaced but the broken glass was not cleaned completely, and we sincerely apologize for the oversight. We have made a couple attempts to contact you to make things right. Please reach out to me, or the service department at your convenience, the service department's phone number is (425) 409-6274). We would like to figure out a good day and time for you to address this issue. We will ensure that the broken glass is removed and that your vehicle is cleaned thoroughly. We thank you for bringing this matter to our attention. If you have any questions or other concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 03, 2024

Joel is always incredibly helpful and kind. He is honest about what is needed and I never feel like he recommends something that is not needed. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Hi Jess, thank you for taking the time to leave a review for us at INFINITI Of Lynnwood. We're so happy to hear Joel always provides a wonderful experience! We are always more than happy to assist you if anything, if you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 20, 2024

Great service and staff. I went in with an issue that I had more than two opinions on that were different. The folks at Infiniti in Lynnwood identified and addressed the iss More

by jamiekaku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlaina Valenti
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Hi Jamiekaku, we are very happy to have provided you with such a positive experience, we are especially happy to hear the issue is now fixed! Thank you again for the great review, we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 17, 2024

I have been going to this dealership for years. They always perform excellent service and their customer service does not disappoint. More

by vlangwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlaina
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind words and long-standing loyalty! We're delighted to hear that you've always had a positive experience with our service. We value you and you and your business and thank you for choosing us! We look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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