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INFINITI of Lynnwood - Service Center

Lynnwood, WA

4.7
376 Reviews

376 Reviews of INFINITI of Lynnwood - Service Center

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January 28, 2025

I bring my vehicle to Infiniti of Lynnwood for all of my services. Great service. Always reliable. More

by mjzuzula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to leave us your feedback and 5-star review! We are thrilled that we provided you with the excellent, reliable service that you deserve! We can't begin to thank you enough for your loyalty to us at INFINITI of Lynnwood, we are so proud to hear this, and it truly means the world! We value you, your business, and we can't wait to welcome you back on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 24, 2025

car yearly checkup less than two hours, with a few others in line, good service, thanks More

by sylviapilgrim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

INFINITI of Lynnwood responded

We are thrilled to hear that your car's yearly checkup was completed efficiently in less than 2 hours, even with others in line! We strive to provide excellent service and are delighted that you had a positive experience with Joel. Your kind words about our service mean a lot to us. Thank you so much for choosing INFINITI of Lynnwood! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 23, 2025

Nice people there, they always treat me well, even tho my (reality) dream car and daily driver is my old 2007 Infiniti FX35. They don't judge me or try to upsell me. I love my ol' FX SUV. Solid rig, and hand More

by brad94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

INFINITI of Lynnwood responded

Hello Brad! We love hearing about your loyalty to the FX35, the build quality on this model is truly unmatched! It's clear you appreciate a classic, and we respect that! We're so glad Joel and the team provided you with great service, it means the world to us that you feel comfortable and valued here. We appreciate your business and hope you enjoy your FX35 for years to come, and we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 23, 2025

Service and customer support staff are very friendly and helpful. Answered questions and didn’t try to upsell anything not truly needed. More

by Leslie deRham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and for taking the time to share your positive experience at INFINTI of Lynnwood. We are thrilled to hear that Joel provided you with excellent service and was friendly and helpful. We're always working to improve our customer service, and your feedback is invaluable. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 20, 2025

Very efficient and friendly. I even got to used a coupon mailed to me for my oil change and had the lowest bill ever! More

by rickbmeyer
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

INFINITI of Lynnwood responded

We're so happy to hear you had a great experience and were able to use your coupon! We always appreciate the opportunity to provide value to our customers. Thank you for your business and for letting us know about your positive experience! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 02, 2025

Joel was great in service! Got me in and out! They were quick, thorough, and vacuumed out the inside! More

by bowkeraaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to give us this wonderful, 5-star review! We're absolutely thrilled that Joel and the team were able to make your service visit so quick and efficient. Thank you again for your kind words, and for choosing us! We look forward to welcoming you back on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 26, 2024

Joel , my service rep was and always has been very helpful to us. The information and technical support has been above great. We appreciate the quick response to any questions and the follow up. W More

by alavekios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

INFINITI of Lynnwood responded

Thank you so much for your kind words Steven and Corinne! We're thrilled to hear that Joel and our team provided you with such an excellent service. We value your feedback and will continue to strive for the best possible customer experience! We look forward to seeing you on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 16, 2024

I am very happy with the customer service at this location. Also, Joel White is great! I really appreciate him! I am grateful for his assistance, his knowledge and patience. More

by manuela_marculescu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

INFINITI of Lynnwood responded

Hi Manuela, thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Joel. He's a valued member of our team and we're glad his assistance was so helpful to you. We value you, your business and look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 07, 2024

I went to fix the recall. Without my permission they inspected car and I have to wait longer because of that. Hope they keep busy with other priorities. More

by zakbj27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Dec 12, 2024 -

INFINITI of Lynnwood responded

We appreciate you taking the time to share your experience. We apologize for any inconvenience caused by the complimentary multi-point inspection. We do this as a courtesy on every vehicle for safety purposes, to identify any potential leaks or unusual findings, as well as capturing any maintenance items that need servicing. We understand that this was unexpected, and we want to assure you we take customer consent very seriously. We'll investigate the matter further and take steps to prevent similar issues in the future. At your convenience, please feel free to contact the service manager to discuss this further. I will put his contact information below. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com Travis Nakagaki Parts and Service Manager Infiniti of Lynnwood 425-563-6600

December 05, 2024

Marlaina in the Service Department was amazing. All the staff in Service, really. She got me a Lyft to the Mall and back while my car was in for service and now it runs like a dream. So happy wi More

by Shelley.Lacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlaina
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Dec 08, 2024 -

INFINITI of Lynnwood responded

We're delighted to hear that Marlaina and the service team went above and beyond for you Shelley! We're so happy to know we were able to help make accommodations for a Lyft so you could do some shopping while your car was being serviced. We're especially happy to hear that your car is running like a dream now! We value you, and your business and look very forward to welcoming you back on your next service. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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