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INFINITI of Lynnwood - Service Center

Lynnwood, WA

4.7
372 Reviews

372 Reviews of INFINITI of Lynnwood - Service Center

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January 20, 2025

Very efficient and friendly. I even got to used a coupon mailed to me for my oil change and had the lowest bill ever! More

by rickbmeyer
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2025

Joel was great in service! Got me in and out! They were quick, thorough, and vacuumed out the inside! More

by bowkeraaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2025 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to give us this wonderful, 5-star review! We're absolutely thrilled that Joel and the team were able to make your service visit so quick and efficient. Thank you again for your kind words, and for choosing us! We look forward to welcoming you back on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 26, 2024

Joel , my service rep was and always has been very helpful to us. The information and technical support has been above great. We appreciate the quick response to any questions and the follow up. W More

by alavekios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

INFINITI of Lynnwood responded

Thank you so much for your kind words Steven and Corinne! We're thrilled to hear that Joel and our team provided you with such an excellent service. We value your feedback and will continue to strive for the best possible customer experience! We look forward to seeing you on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 16, 2024

I am very happy with the customer service at this location. Also, Joel White is great! I really appreciate him! I am grateful for his assistance, his knowledge and patience. More

by manuela_marculescu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

INFINITI of Lynnwood responded

Hi Manuela, thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Joel. He's a valued member of our team and we're glad his assistance was so helpful to you. We value you, your business and look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 07, 2024

I went to fix the recall. Without my permission they inspected car and I have to wait longer because of that. Hope they keep busy with other priorities. More

by zakbj27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Dec 12, 2024 -

INFINITI of Lynnwood responded

We appreciate you taking the time to share your experience. We apologize for any inconvenience caused by the complimentary multi-point inspection. We do this as a courtesy on every vehicle for safety purposes, to identify any potential leaks or unusual findings, as well as capturing any maintenance items that need servicing. We understand that this was unexpected, and we want to assure you we take customer consent very seriously. We'll investigate the matter further and take steps to prevent similar issues in the future. At your convenience, please feel free to contact the service manager to discuss this further. I will put his contact information below. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com Travis Nakagaki Parts and Service Manager Infiniti of Lynnwood 425-563-6600

December 05, 2024

Marlaina in the Service Department was amazing. All the staff in Service, really. She got me a Lyft to the Mall and back while my car was in for service and now it runs like a dream. So happy wi More

by Shelley.Lacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlaina
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Dec 08, 2024 -

INFINITI of Lynnwood responded

We're delighted to hear that Marlaina and the service team went above and beyond for you Shelley! We're so happy to know we were able to help make accommodations for a Lyft so you could do some shopping while your car was being serviced. We're especially happy to hear that your car is running like a dream now! We value you, and your business and look very forward to welcoming you back on your next service. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

November 18, 2024

The service department is always great. Very friendly and professional. I was surprised that the multi-page report/inspection is no longer provided. I appreciate having those for my re More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

INFINITI of Lynnwood responded

Hi Joel! Thank you for your kind words about our service department! We're glad to hear that you've had positive experiences with our team. Your satisfaction is our top priority, and we strive to provide excellent service to all our customers. We understand your concern about the multi-point inspection, we're currently reviewing our processes and hope to find a solution that balances efficiency with providing detailed information to our customers. In the meantime, please reach out to me at your convenience so I can look up your profile to try and obtain these records. Thank you for taking the time to leave us this feedback Joel, we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

November 18, 2024

They are the best and easy to work with. Repairs are done at the highest quality. More

by roscoe98270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

INFINITI of Lynnwood responded

Hi Roscoe, thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had a great experience with us. Our team strives to provide top-notch service and high-quality repairs, and it's always rewarding to receive such positive feedback. We look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

November 15, 2024

Very helpful and was a great experience overall I will definitely be coming back in the future More

by chris.cornella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

INFINITI of Lynnwood responded

We are so happy to hear that we provided such excellent service Chris! Our team strives to make every visit a positive one, your feedback in valuable to us and we thank you for taking the time to let us know about your experience. We hope you have a wonderful rest of your day and we look forward to welcoming you back on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Nov 19, 2024 -

INFINITI of Lynnwood responded

We are so happy to hear that we provided such excellent service Chris! Our team strives to make every visit a positive one, your feedback in valuable to us and we thank you for taking the time to let us know about your experience. We hope you have a wonderful rest of your day and we look forward to welcoming you back on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

November 15, 2024

As always, service was top notch. Got my car right in, communicated when the car was done, and service was excellent. More

by CHEFINSEATTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

INFINITI of Lynnwood responded

We are so pleased to hear that you found our service top-notch, and that you appreciated getting your car right in and receiving timely communication. . Our team is committed to providing excellent service, and we're glad we were able to meet your expectations. Thank you for your kind words and for choosing INFINITI of Lynnwood. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Nov 19, 2024 -

INFINITI of Lynnwood responded

We are so pleased to hear that you found our service top-notch, and that you appreciated getting your car right in and receiving timely communication. . Our team is committed to providing excellent service, and we're glad we were able to meet your expectations. Thank you for your kind words and for choosing INFINITI of Lynnwood. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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