Back

INFINITI of Lynnwood - Service Center

Lynnwood, WA

4.7
427 Reviews

427 Reviews of INFINITI of Lynnwood - Service Center

Sort by
September 02, 2025

Joel & the service team provided excellent service as always. Really happy to get my QX60 serviced there. More

by il05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2025

Satisfactory service. Wish they would phone with updates more often. I had to reach out 2-3 times to learn of the status of my repair when I hoped they would contact me More

by Torquenut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2025

Great service and very accommodating staff they got things done in Avery timely manner. Very dog friendly More

by adotness
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2025

It was good that the attitude and service of receiving guests were good and that they handled things on time. More

by leogolfacademy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2025

Took my Infinity qx50 in for a recall. I had additional questions and concerns regarding the computer system. They listened and did some additional checks for me... no additional charges. More

by beachcw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2025

Stellar customer service. Thank you Joel and his team. Time mattered here, and they hit their mark. More

by kurtwalt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2025

Great service and very prompt and courteous service personnel. Appreciate the suggested service and the pickup and return was an added bonus More

by jtmac925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2025

Thank you Roger Milan for helping me with my car and making sure everything was done correctly. More

by barbie87
Recommend Dealer
Yes
Employees Worked With
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the 5-star review! We’re glad to hear Roger took great care of you and ensured everything with your vehicle was handled correctly. We’ll be sure to pass along your appreciation to him! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 01, 2025

Infiniti service dept has always been honestly and easy going, making the experience simple to navigate. More

by deanna molina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your 5-star review Deanna! We're thrilled to hear that you've consistently had a positive experience with our service department. Providing honest, straightforward, and easy service is exactly what we strive for, and we're so glad it's made a difference for you. If you ever have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 27, 2025

Good detailed explanations of what work needs to be done and why. Repair costs high though. More

by sheilanishigrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your recent experience with us at INFINITI of Lynnwood. We truly appreciate your 5-star rating and are glad to hear that Joel, Travis, and Roger were able to provide clear and detailed explanations during your service visit. It's always our goal to ensure every customer feels informed and confident in the work being performed. We do understand your concerns regarding repair costs and appreciate your honest feedback. Transparency and value are very important to us, and we’re continuously working to provide the best possible service at a fair price. If you have any additional questions or concerns, please do not hesitate to reach out to me directly. We're committed to delivering exceptional customer care and ensuring your satisfaction with every visit. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

1
...