INFINITI of Lynnwood - Service Center

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your recent experience with us at INFINITI of Lynnwood. We truly appreciate your 5-star rating and are glad to hear that Joel, Travis, and Roger were able to provide clear and detailed explanations during your service visit. It's always our goal to ensure every customer feels informed and confident in the work being performed. We do understand your concerns regarding repair costs and appreciate your honest feedback. Transparency and value are very important to us, and we’re continuously working to provide the best possible service at a fair price. If you have any additional questions or concerns, please do not hesitate to reach out to me directly. We're committed to delivering exceptional customer care and ensuring your satisfaction with every visit. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for taking the time to share your feedback. I want to sincerely apologize for the frustration and disappointment you've experienced and this is certainly not the level of care we aim to provide.It looks like Travis, the Service Manager, has been in touch and is currently working with you toward a resolution. Please know that we truly value you and your vehicle, and we regret that your recent visit didn’t meet expectations.If there’s anything else you need or if I can support you in any way during this process, please don’t hesitate to reach out to me directly. We are committed to making this right and restoring your confidence in our service.Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi Navin! Thank you for taking the time to share your experience! We're truly grateful for your kind words about Roger. He consistently goes above and beyond for our clients, and it's wonderful to see his dedication recognized. Your recommendation means a great deal to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the fantastic 5-star review! We're so glad to hear that you found it easy to schedule your appointment and that you were pleased with the service performed. Your satisfaction means a lot to us, and we truly appreciate your kind words. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the wonderful 5-star review! We're so glad to hear that your experiences with us have consistently been quick, polite, and thorough. It’s great to know you’ve enjoyed our valet pickup and drop-off service—that convenience is something we’re proud to offer. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the kind words and 5-star review! We’re glad we could accommodate your schedule — your convenience is always a priority for us. We truly appreciate your trust and look forward to seeing you again next time! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the wonderful review! We’re thrilled to hear that Joel continues to provide you with great service — he’s truly a valued part of our team. We're also glad the appointment process was easy and that your QX60 was ready quickly! Your continued support means a lot to us, and we look forward to serving you again soon. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your feedback, konkermerawi! We’re thrilled to hear that you had a positive experience with our customer service and appreciated the timely service. We understand that pricing is an important factor, and we’re always here to answer any questions you might have about the costs associated with maintaining your INFINITI QX70. We strive to provide top-quality service and would be happy to discuss any options or work with you to ensure your experience remains as convenient and cost-effective as possible. If you have any further questions or concerns, please don’t hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425‑605‑1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi Josh, Thank you so much for the awesome review! We're thrilled to hear that Joel went above and beyond for you. Navigating warranty issues can definitely feel a bit murky at times, so it’s great to know he was able to guide you through it clearly and keep you well-informed every step of the way. We truly appreciate your kind words and your trust in us. If you ever need anything else, please don’t hesitate to reach out—we’re always here to help! Warm regards, Erica Lin Client Loyalty Manager – INFINITI of Bellevue Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the kind review! We're thrilled to hear you had an excellent experience and that our team was able to answer all your questions and give you peace of mind. We’re glad you brought your car in and look forward to helping again whenever you need us. If you have any questions or concerns, please don’t hesitate to reach out. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com