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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
515 Reviews
Contact Dealership

17305 WA-99

Lynnwood, WA

98037

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Showing 515 reviews

January 20, 2025

Very efficient and friendly. I even got to used a coupon mailed to me for my oil change and had the lowest bill ever! More

by rickbmeyer
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 15, 2025

Amazing experience purchasing my first Infiniti QX60. 5 Star sales team, customer service team, finance team, management, and 5 star vehicle. It is truly luxurious! Thank you again! More

by AMCGUIRE
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gurneet Jaswal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

INFINITI of Lynnwood responded

Congratulations to you! Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had an amazing experience purchasing your first QX60! Buckle up, with INFINITI, the road ahead is not just endless, it's infinitely luxurious! Enjoy your new vehicle, and we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 02, 2025

Joel was great in service! Got me in and out! They were quick, thorough, and vacuumed out the inside! More

by bowkeraaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to give us this wonderful, 5-star review! We're absolutely thrilled that Joel and the team were able to make your service visit so quick and efficient. Thank you again for your kind words, and for choosing us! We look forward to welcoming you back on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 26, 2024

Joel , my service rep was and always has been very helpful to us. The information and technical support has been above great. We appreciate the quick response to any questions and the follow up. W More

by alavekios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

INFINITI of Lynnwood responded

Thank you so much for your kind words Steven and Corinne! We're thrilled to hear that Joel and our team provided you with such an excellent service. We value your feedback and will continue to strive for the best possible customer experience! We look forward to seeing you on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 26, 2024

Good customer service. Rey is great to help us to resolve our concerns, though the vehicle features is worse than my 15 years old EX35. More

by VINCE747
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to leave us this feedback and 5-star review! We are so pleased to hear that Rey was able to assist with your concerns and that you found the customer service to be good. We value you, your business, and look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 25, 2024

Amazing personality and experience. We loved working with Javier. He got us in and out so efficiently and had a very respectful and trusting demeanor. Overall great experience! More

by KIARIEEDWARD89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and 5-star review! We're delighted to hear that you had an amazing experience working with Javier. We appreciate you taking the time to highlight his efficiency, respectful demeanor, and the overall positive experience. We value you, your business, and look very forward to welcoming you back on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 16, 2024

Surprised to find there is no key fob. There are 3 rock chips on the window in the driver's area. I think they are from the delivery because of the amount of dirt on the car when delivered More

by brainyac5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
4.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

INFINITI of Lynnwood responded

We are truly sorry to hear about the issues you encountered with your recent purchase. We take customer satisfaction seriously and we thank you for bringing this to our attention. If you haven't already, please reach out to us at your earliest convenience so we can discuss this further and find a resolution, please reach out to our sales management team at (425) 409-6274. We look forward to chatting soon. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 16, 2024

I am very happy with the customer service at this location. Also, Joel White is great! I really appreciate him! I am grateful for his assistance, his knowledge and patience. More

by manuela_marculescu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

INFINITI of Lynnwood responded

Hi Manuela, thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Joel. He's a valued member of our team and we're glad his assistance was so helpful to you. We value you, your business and look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 07, 2024

I went to fix the recall. Without my permission they inspected car and I have to wait longer because of that. Hope they keep busy with other priorities. More

by zakbj27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Dec 12, 2024 -

INFINITI of Lynnwood responded

We appreciate you taking the time to share your experience. We apologize for any inconvenience caused by the complimentary multi-point inspection. We do this as a courtesy on every vehicle for safety purposes, to identify any potential leaks or unusual findings, as well as capturing any maintenance items that need servicing. We understand that this was unexpected, and we want to assure you we take customer consent very seriously. We'll investigate the matter further and take steps to prevent similar issues in the future. At your convenience, please feel free to contact the service manager to discuss this further. I will put his contact information below. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com Travis Nakagaki Parts and Service Manager Infiniti of Lynnwood 425-563-6600

December 05, 2024

Marlaina in the Service Department was amazing. All the staff in Service, really. She got me a Lyft to the Mall and back while my car was in for service and now it runs like a dream. So happy wi More

by Shelley.Lacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlaina
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Dec 08, 2024 -

INFINITI of Lynnwood responded

We're delighted to hear that Marlaina and the service team went above and beyond for you Shelley! We're so happy to know we were able to help make accommodations for a Lyft so you could do some shopping while your car was being serviced. We're especially happy to hear that your car is running like a dream now! We value you, and your business and look very forward to welcoming you back on your next service. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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