Infiniti of Lynbrook - Service Center

The facility is neat ,clean and comfortable . I have found Rico (my service advisor) to be very courteous , patient , professional and he kept me informed about my vehicles progress. found Rico (my service advisor) to be very courteous , patient , professional and he kept me informed about my vehicles progress. More

Rico is always professional and friendly. Facility is clean. Service employees are always nice, courteous. Work is done accurately and with care. Always a nice experience clean. Service employees are always nice, courteous. Work is done accurately and with care. Always a nice experience More

Very clean facility. John was very professional. He explained everything and welcomed me back. Typically, the facility is equipped with hot beverages and bagels. John apologized for not having said c explained everything and welcomed me back. Typically, the facility is equipped with hot beverages and bagels. John apologized for not having said condiment because If the pandemic. That was impressive because it was something we didn’t speak about. More

Great Service as Always! 15 years ago I decided to go the luxury route when I bought my next car. From then until now I don't regret it at all. The dealership is well run, o 15 years ago I decided to go the luxury route when I bought my next car. From then until now I don't regret it at all. The dealership is well run, organized, staffed with people who don't shoot you b.s., and qualified employees from front staff to technicians who do their jobs well. I will come back to Infiniti when its time to trade-in soon! More

I highly recommend Lynbrook Infiniti. Good quality cars with options people want. My advice is to have decent to good credit. Be firm and fair with your price. Their sales reps are very much willing to with options people want. My advice is to have decent to good credit. Be firm and fair with your price. Their sales reps are very much willing to make a sale where both parties walk away happy. Service may seem expensive but if you want it fixed perfectly the first time then go there. I’ve been a customer for 22 years. More

Wilson Bermudez is an excellent service advisor. An asset to Infiniti and his customers!! I will recommend all my friends to go to Infiniti Lynbrook just for Wilson’s excellent service asset to Infiniti and his customers!! I will recommend all my friends to go to Infiniti Lynbrook just for Wilson’s excellent service More

Rico Ogando is a great assett to Infiniti of Lynbrook. He is courteous, reliable, knowledgeable and always return calls in a reasonable time frame. Since the purchase of our first vehicle from Infiniti in He is courteous, reliable, knowledgeable and always return calls in a reasonable time frame. Since the purchase of our first vehicle from Infiniti in 2006, we were satisfied customers under the guidance of Rico. We are on our second vehicle now as we lost our first during hurricane Sandy. Thank you for your service Rico. More

Terrible I had to argue for a loaner then when I get a loaner the loaner has a problem waste of time no consideration for time loaner the loaner has a problem waste of time no consideration for time More

Terrible Service Department. I would give ZERO stars You're service department staff are the worst I have ever encountered out of all of the years I have been with Infiniti. If I could give ZERO stars I You're service department staff are the worst I have ever encountered out of all of the years I have been with Infiniti. If I could give ZERO stars I would. By far the worst service department I have ever been to. I have had 3 Infiniti's and have gone to Manhasset, Bayside and Massapequa and never got treated the way I was here. I came in for a flat because I have run flat tires and tire insurance. When I came in I wasn't even acknowledged as the lady at the front desk continued her personal conversation with her colleague speaking about how much she cant stand the employees that work there then I was told to just wait. After about 8 minutes of waiting, A service advisor came out and asked if I was waiting for someone in particular. I advised her I was just told to wait. She asked the lady in the front if she should call someone. The lady behind the front desk said "I don't care Im not anyones babysitter cant you see Im on the phone" After waiting for about 10 minutes an older gentleman came to the front and said he will help me. I gave him my name he started to look me up I told him I had a flat and he then responded to me " well I don't see that you have an appointment' So I told him, I would'nt have an appointment because I just got a flat tire and this was the closest location. He then proceeded to tell me that they do not fix run flat tires so he cant help me. Matter of fact they don't sell cars with run flat tires. I advised him I have insurance through Infiniti and pay for it through my lease do all Infiniti's not sell the same cars with the same options? He said well I cant help you. I asked if Massapequa was close to this location and he said I guess. I then had to drive 26 minutes to Massapequa on a flat. My question is as an Infiniti service department if you are stating you do not fix an issue related to the safety of your client why wouldn't you try to be accommodating to your client in ensuring you do everything in your power to make sure they get to the next service department safely? . Lynbrook should be ashamed of themselves. With the poor reputation you have you would think your location and its employees would want to do better, especially for your brand. More