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INFINITI of Lexington - Service Center

Lexington, KY

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20 Reviews

20 Reviews of INFINITI of Lexington - Service Center

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January 28, 2025

We took my son’s G37 in for a diagnostic. The price was fair and we were not sold any additional services not needed to repair the car. Jay was a pleasure to deal with More

by hayesvideo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Jan 31, 2025 -

INFINITI of Lexington responded

Thank you for your review!!

December 24, 2023

Enjoy excellent service and friendly department. Trust their work. I like to look at the new models. More

by Janbelair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ott
Dec 27, 2023 -

INFINITI of Lexington responded

Thank you for your review! We appreciate your trust with INFINITI of Lexington.

September 03, 2023

Infiniti of Lexington and staff are amazing! Always get that warm pleasant feeling upon arrival. The facility is always well maintained and clean. The hot and cold drinks are easily accessible a More

by JLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Slone
Sep 06, 2023 -

INFINITI of Lexington responded

Thank you very much for your kind words! We appreciate your trust with INFINITI of Lexington!

August 21, 2023

The Service team at Infiniti of Lexington is the best Service Department I have had the privilege to work with. Unlike most businesses today, they actually do care about their customers. Jim, Dan, More

by slatteryjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Slone, Michael Bickett
Aug 25, 2023 -

INFINITI of Lexington responded

Thank you so much for your review! We appreciate you very much.

May 18, 2023

They were very professional and took care of what my car needed. Done a great job. More

by Patsy caldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
May 23, 2023 -

INFINITI of Lexington responded

Thank you for your review, Patsy! We greatly appreciate you!!

February 20, 2023

I did not buy my Infiniti from this dealership. However, they treated me like I did. They treated me like a part of the Infiniti family. Jim Ott went above and beyond in his dealings to ensure me More

by Jessica T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ott
Feb 24, 2023 -

INFINITI of Lexington responded

Thank you for your review, Jessica. We appreciate your trust with INFINITI of Lexington Service!

January 06, 2023

Infiniti of Lexington staff is always knowledgeable, professional and timely. Very satisfied with experience at the dealership. More

by Nicole A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ott
Jan 09, 2023 -

INFINITI of Lexington responded

Thank you for your review, Nicole! We appreciate your trust with INFINITI of Lexington!

December 30, 2022

Service was prompt and customer service was top-notch. I was given a loaner car so I did have to wait on site this was greatly appreciated! More

by Bobbi.todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ott
Jan 02, 2023 -

INFINITI of Lexington responded

Thank you for your review! We greatly appreciate your trust with INFINITI of Lexington.

November 16, 2022

Infiniti of Lexington provides excellent customer service! Jim and Dan in the service department takes great care of their customers. More

by Janice Towles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim and Dan
Nov 18, 2022 -

INFINITI of Lexington responded

thank you so much, Janice. We greatly appreciate you very much!

October 31, 2022

My experience with Infiniti (Lexington) was nothing but positive... a great experience and everyone acknowledged me when I was waiting for service to finish my car. Definitely high stars - this was my fir More

by rd8265
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Ott (service advisor) - wonderful!
Nov 03, 2022 -

INFINITI of Lexington responded

Thank you for you review! We appreciate your trust with Jim and INFINITI of Lexington.

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