INFINITI of Las Vegas - Service Center

I love my new infiniti. I brought my 2008 G35 in for service. WhenI was told that it would cost about $3000 to fix what had to be done, I decided that instead of putting m I brought my 2008 G35 in for service. WhenI was told that it would cost about $3000 to fix what had to be done, I decided that instead of putting more money into my car that I would lease a new car. I leased a new Q50. I was helped by Ralph Planzo, who was very knowledgeable, professional, and courteous. I love how this car drives and looks. More

Great Job! Thank you! We were very pleased with attention and professionalism provided by Mark Lustig to arrange repair and transportation our car Infiniti JX 35 from Vegas We were very pleased with attention and professionalism provided by Mark Lustig to arrange repair and transportation our car Infiniti JX 35 from Vegas to NJ. He got attention to all the details and satisfied all our requests. We were very happy to be his customers and no doubts recommend him to out relatives and friends. Thank you very much again Mark. Klim & Ilona G, NJ More

Please See Comments under UPDATE I am from Los Angeles and traveled to Las Vegas for New Years. Upon my arrival in the city, I had problems with the clutch on my G37 Sport. I was sc I am from Los Angeles and traveled to Las Vegas for New Years. Upon my arrival in the city, I had problems with the clutch on my G37 Sport. I was scheduled to have the slave cylinder replaced (which is covered under warranty) the following week in LA. This was unfortunate timing. The Service Rep I was initially assigned to was not present when I arrived. Instead, I worked with Jeremy Christensen, who processed me in; and had it not been for my experience the following days with my assigned service rep, I would have been extremely favorable in recommending this Service dept because, Jeremy was OUTSTANDING! I wish he had continued to work on my service needs. The following day, the other service rep contacted me and informed me that my entire clutch assembly had failed and would have to be replaced. That normally, that is a $3000 job, but they could do the work for $1300; by me just paying for parts. I questioned him feverishly, because being that I am not from the area, I could not understand, how or why the diagnostics from one dealership could be so drastically different from another. I was set to pay the deductible and have the recommended work from my dealership honored. Trust me, that would have been $100 instead of $1300; The Service agent made it seem like my home dealership had mislead me; that Park Place was doing what was necessary. Under duress I scratched up the $1300 which created a major hardship! New Years Eve I picked up the car. Supposedly with a brand new clutch system. It drove extremely poor. The clutch, with little to no resistance, went straight to the floor; creating a very dangerous situation repeatedly. I had to use my foot to pull the clutch pedal up several times. In addition, at times after stopping I was not able to put the car in gear at all. I had a heated conversation with the Service Agent expressing my anger and disappointment and returned the car shortly thereafter, for them to attempt again to get it right. At the end of the week I was able to pick up my car, which now runs much better. As a result to this very negative experience I contacted Infiniti Corp, who launched an investigation of the incident. Low and behold, I am told that my clutch was at 75% wear and tear, and they "decided it should be replaced." Understand...if they had just replaced the slave cylinder, which was recommended in system; and covered under my warranty, I would not have had shell out $1300 or be stuck in the desert as my options in this incident. The service agent lied! I am still extremely angry and cannot recommend this Service department in good conscience to anyone; especially women! This experience was nothing short of DECEPTIVE....BEWARE! *********Update*********** Upon the submission of this review I was contacted by Park Place Infiniti. They were very apologetic and acknowledged that they do not support the actions of that service agent. I was told that they are using the incident in their training practices their new service agents undergo. Additionally, they gave me a 100% refund! I accept their apology and while I could not change the content of the review, which describes what actually occurred; I did change the ratings because the actions of one person should not be the overall perception of Park Place Infiniti's service department. I'm sure they will recover from this incident and I wish them much success. CB Los Angeles More

typical dealership attitudes. My tags expired because this dealership was not willing to part with $16 until I would return from CA to pay. It delayed the tag process. Then when my My tags expired because this dealership was not willing to part with $16 until I would return from CA to pay. It delayed the tag process. Then when my wife came to the dealership to get the tags, the clerk handed her the tags and did not find someone to install them. Same time she attempted to get the car washed and was told it would be an hour. There is the reason its free. I find the staff to be argumentative defensive and poorly trained, this will never qualify in my mind as a high end dealership. Peter Engel 702-326-3578 More

Jeremy is an outstanding service associate and a great credit for Park Place Infinite. He is very professional and details what needs to be done in a manner that understandable. He made our experience s credit for Park Place Infinite. He is very professional and details what needs to be done in a manner that understandable. He made our experience soothing and kept us informed as Reggi's car was being fixed. A very GOOD experience. More

I think this is the best dealership I've ever dealt with. I brought my car in for warranty work, and a navigation upgrade. I didn't have an appointment, but they still took the car in right away. They also d I brought my car in for warranty work, and a navigation upgrade. I didn't have an appointment, but they still took the car in right away. They also did an inspection, and found a couple more warranty repairs. They didn't try to sell me anything I didn't need which is so refreshing. Love this place. More

In every respect Jason, Deanna & Arthur were professional,freindly,helpful and just made that extra effort to make my buying experience the BEST. The support of others to complete the process wa professional,freindly,helpful and just made that extra effort to make my buying experience the BEST. The support of others to complete the process was also great. I've replaced my 2004 FX with this nice new 2012 FX over other dealerships due to this staff personal efforts with my trade in & correct pricing. Thank you to all at Towbin Infiniti.....Eugene Kordoban...... More

My experience at Towbin Infiniti Service Dept. was great! Brian Parker was very nice and exceeded my expectations for a first time visit there. The cost of work was reasonable, and I felt very comfortable wi Brian Parker was very nice and exceeded my expectations for a first time visit there. The cost of work was reasonable, and I felt very comfortable with the advice Brian gave me. He was helpful, courteous, competent, and consistent. He knew what he is doing and he went above and beyond to make sure that I was happy with his results. Thank you BRIAN!!! More