INFINITI of Las Vegas

Deanna Gamez was one of the most professional, knowledgeable and pleasant salespeople with which I have dealt. I'm in sales and appreciated the absence of phony stories about why she could or coul knowledgeable and pleasant salespeople with which I have dealt. I'm in sales and appreciated the absence of phony stories about why she could or could not do something regarding the purchase. When she needed assistance from a manager, he was agressive without being offensive. The only negatives were regarding service information and documentation. During negotiation,I went to the Service area and inquired about the price of an oil change and any major service requirements and received quotes with which I felt comfortable. When I got to the Finance agent, she showed me the "benefits" of pre-paid maintenance in comparison to paying for each item individually. The chart she used showed an oil change figure that was 3 times what I had been quoted. She called a service manage and confirmed thatI had been given misinformation. To their credit, management agreed to honor the quote I had been given and agreed to my request to have it in writing and added to my customer record. As far as documentation, the only negative was time. From the moment I agreed to the purchase, it was one hour and forty-five minutes before I was able to drive off the lot. The Finance agent was professional and courteous and once I got in front of her the process took about 20 minutes. It was the 80 minute wait between "yes" and sitting down with doucuments that was almost inexplicable. Overall, the experience was good and I would recommend this dealership. Ask for Deanna when you arrive - you won't be disappointed. More

Work with Tony he is awesome!! We went to Vegas from ND! SWEET DEALERSHIP! The finance lady was also great and made me feel really comfortable even though I was signing a million papers. Also the door greet SWEET DEALERSHIP! The finance lady was also great and made me feel really comfortable even though I was signing a million papers. Also the door greeter David was excellent! Fun to visit with while we waited for paper processing! All in all great time! Better yet GREAT car! More

Jeremy was very knowledgeable and friendly. No pressure, just provided info that we needed to make a decision. Jamie made the finance process fun. Very helpful in describing the various warranties and mai just provided info that we needed to make a decision. Jamie made the finance process fun. Very helpful in describing the various warranties and maintenance agrrements. We went through three other dealerships and this was the best as far as personal contacts. More

I trust my salesman Paul Allen III and the staff at Infiniti more than any other dealership I've ever bought a car from in Las Vegas. He could have pushed to sell me a car that was much higher than the Infiniti more than any other dealership I've ever bought a car from in Las Vegas. He could have pushed to sell me a car that was much higher than the price I paid, but he knew what my finances were and helped me get the best car for the best price. More

Great service, Daniel made a great deal and was friendly and worked fast. See him for a car! I bought a used car and they did not stop looking until we found the perfect car. Once we came to an agreement on and worked fast. See him for a car! I bought a used car and they did not stop looking until we found the perfect car. Once we came to an agreement on price the rest was finished in a timely manor. Most of the paper done by Daniel which made this car buying experience much better. More

Good servic from the "new" sales person, Gene and good service from the internet sales manager Tony as well as the financial office Jamie! We needed a car really bad. We had 2 cars to trade in and was h service from the internet sales manager Tony as well as the financial office Jamie! We needed a car really bad. We had 2 cars to trade in and was helped well. I would like to also commend the service department for making sure my new/used vehicle was detailed. More

I found Tobin Infiniti, and Jeremy especially, great to deal with. They made it very easy to get the car I wanted (a new and rare package) at a very competitive price. Impressively, they made the financing deal with. They made it very easy to get the car I wanted (a new and rare package) at a very competitive price. Impressively, they made the financing work even after one of the credit agencies had an error on my report which should have prevented me from getting the best finance rate. What was especially valuable for me was that they did an amazing job of reducing the amount I owed on returning my previous leased Infiniti. I would thoroughly recommend Tobin Infiniti and Infiniti cars in general. A pleasure to deal with. More

The response from my initial internet inquiry was very prompt, and personalized- not a form letter. The message actually mentioned the specific car that I had inquired about, and let me know about other s prompt, and personalized- not a form letter. The message actually mentioned the specific car that I had inquired about, and let me know about other similar vehicles. Then when I called to follow up and schedule an appointment it was made immediatlely. I went down and met with Tony and showed me the vehicles in my price range and walked me through the differences and options of each. The knowledge of the staff, and level of customer service was suprising as I have had some pretty horrific experiences at some other dealerships (Audi for one) Tony was able to work with me and get me into an amazing car even with difficult circumstances (mainly my credit, or lack there of...) To sum up, it was a very positive experience in a retail market that has lost touch with real 'customer service' and I would recommend this dealership and it's staff to anyone without hesitation! More

Tony Andree-Jansz was very professional. I would highly recommend seeing him if you are interested in purchasing an Infiniti. He was very patient, friendly, courteous, knowledgeable. During my visit to t recommend seeing him if you are interested in purchasing an Infiniti. He was very patient, friendly, courteous, knowledgeable. During my visit to the dealership, I drove three different models and his attentiveness and interest in helping was outstanding from start to finish. Tony was a pleasure to deal with. More

My experience at Towbin Infiniti Service Dept. was great! Brian Parker was very nice and exceeded my expectations for a first time visit there. The cost of work was reasonable, and I felt very comfortable wi Brian Parker was very nice and exceeded my expectations for a first time visit there. The cost of work was reasonable, and I felt very comfortable with the advice Brian gave me. He was helpful, courteous, competent, and consistent. He knew what he is doing and he went above and beyond to make sure that I was happy with his results. Thank you BRIAN!!! More