INFINITI of Hoffman Estates - Service Center

I was pleased with the 60,000 mile scheduled service I was pleased with the 60,000 mile scheduled service needed on my car. They completed only the work that I wanted done at this time. Trevor was at I was pleased with the 60,000 mile scheduled service needed on my car. They completed only the work that I wanted done at this time. Trevor was attentive to what I wanted done. My car was handled carefully and the exterior was washed! More

My experiences with Infiniti Hoffman Estates have been excellent. My service advisor (Sebastian) was great to work with and the workmanship was also great! excellent. My service advisor (Sebastian) was great to work with and the workmanship was also great! More

Very great dealership to get your vehicle service at they really take care of you. really take care of you. More

Great job by the team at Hoffman estates INFINITI my car is running so much better thank you team Hoffman is running so much better thank you team Hoffman More

The service manager Trevor was very professional with a personal demeanor that was pleasant. Trevor greeted us as family and offered his condolences for the recent loss of multiple loved family members. Th personal demeanor that was pleasant. Trevor greeted us as family and offered his condolences for the recent loss of multiple loved family members. The dysfunction in our low mileage 2015 QX60 Infinti was diagnosed as a defective transaxle (drivetrain) that caused the obvious transfer case leaks due to internal failure in the transaxle. We were assigned a courtesy car to drive while the 2015 QX60 was repaired. A windshield washer pump that had failed was also addressed by a new windshield washer pump installation. To date, we have noticed a humming noise that seems to be in the ALL WHEEL DRIVE front passenger and rear passenger hubs. The vibration from the failed transaxle assembly could have induced an increased acceleration of wear that is not consistent with the mileage on this 2015 QX60. Less than 70,000 miles. Note the first transaxle change occurred under the 36,000 mile marker. Please advise. Thank you Trevor for your assistance getting in and out to mourn our loved ones. Please advise on the potential ill effects of vibration in the drive train from two failed transaxles on our 2015 QX60. Thank you for getting us back on the road. Trevor you are an awesome representative for the INFINITI dealership. More

Great service and friendly environment fast in and out nice car wash I recommend Ziegler Hoffman estates nice car wash I recommend Ziegler Hoffman estates More

Very impressed with operation and the professionalism of Sebastian. This is my dealer of choice. Sebastian. This is my dealer of choice. More

Did a great job of diagnosing and keeping me updated. Also very transparent with everything. Great service! Also very transparent with everything. Great service! More

Friendly and professional. He gave me a big help and also try pushing the time for me. try pushing the time for me. More

Great service experience! Trevor and Sebastian went above and beyond trying to solve a very elusive issue! and beyond trying to solve a very elusive issue! More