INFINITI of Hoffman Estates - Service Center

GREAT Service Experience! Off the street service stop. They accommodated me right away to fix a flat. Thanks to John McDonough and the team. Nothing but good experiences here f Off the street service stop. They accommodated me right away to fix a flat. Thanks to John McDonough and the team. Nothing but good experiences here from purchase to service. More

Excellent Customer Service I am very pleased with the customer service Kira has provided me when I brought my car for service. Kira is very pleasant and personable in dealing wi I am very pleased with the customer service Kira has provided me when I brought my car for service. Kira is very pleasant and personable in dealing with me. She made sure that I get all the deals available for me . More

Look no further When is comes to customer service, delivering what is promised and standing by standing by your work this dealership is unmatched. We live in Chicago When is comes to customer service, delivering what is promised and standing by standing by your work this dealership is unmatched. We live in Chicago and drive all the way in just to have both of our cars serviced here. Coming from a family who has owned car dealerships over my life time I can tell you that this dealership is the real deal. If you are looking for the high end customer service with all the runaround coupled with honest assessments you have the right place. More

Service Kira & Dave of service were awesome. Doing a few modifications to my car (06 G35 Coupe 5AT) and they helped me with all technical questions I have. Kira & Dave of service were awesome. Doing a few modifications to my car (06 G35 Coupe 5AT) and they helped me with all technical questions I have. They gave pointers, showed me how to remove things, and even do it right then and there if the bolts were too tight. More

Service Kira K. is the best service person I have dealt with. She meets all the promises she makes. I always get a loaner vehicle so I never have to be inconv Kira K. is the best service person I have dealt with. She meets all the promises she makes. I always get a loaner vehicle so I never have to be inconvenienced. More

World Class Service Experience - Amazing Dealer Service Nobody likes car trouble, but when it happens it's great to know that people like Kira and Hoffman Estates Infiniti Service Techs are ready to correct Nobody likes car trouble, but when it happens it's great to know that people like Kira and Hoffman Estates Infiniti Service Techs are ready to correct EVERYTHING!!! I have never had such great service on a repair job in my life. Note the following: 1. Kira, my service consultant, was professional, fully engaged in regard to my problems, friendly and followed up throughout the process. She gets 5 stars. 2. The repair issues (2) were diagnosed correctly and I was presented with the cost for each repair prior to any work being done to correct them. The repairs were completed on time and the work was completed correctly. 3. The porter, Juan, was a real fine representative for Hoffman Estates Infiniti. Polite, professional and completed his work in a manner that showed he cared about his customers. 5 stars for Juan. 4. They provided me with a loaner. WOW...I did not expect that, but it sure was nice to drive a new 2014 Infiniti while they repaired my car. 5. Lots of dealer extras for their customers...fantastic building, comfortable waiting areas, coffee, soda, water and snacks are complimentary. Here's the bottom line for me...I will always take my Infiniti to this dealership and when I am ready to buy my next luxury car, Hoffman Estates Infiniti will be #1 on my list of dealerships. Great work by everyone at this World Class Dealership. Phil Skeba More

If you read all the low score feedback there ALL about the Service department...Go figure. One of the WORST experiences with cars. Came in for a Jammed seat belt. (NO SRS LIGHT) Got my car back with the ( the Service department...Go figure. One of the WORST experiences with cars. Came in for a Jammed seat belt. (NO SRS LIGHT) Got my car back with the (SRS LIGHT ON) which was a $2,500 repair created by the dealership. 2nd visit got me attitude, Lost car keys, and 50 miles ADDED to the odometer which i don't know why they would need that to do a seat belt change? Contacted Infiniti Headquarters about the problem and Hoffman Denied they even had my car in for service. Took me having to fax a copy of the invoice over to the Headquarters to only get a call back with a million excuses. At this point I'm really sick of it and have no way or time to legally prove there wrong doing. But if i were making things up I wouldn't be up at 4am Typing this. Just going to fix the issue myself now :) Id advise you take your car to any other Shop. As there much cheaper and offer the same or even better service at half the price! Dealers are called Stealerships for a reason. Sneaky brats don't honor anything just all about making $$$ More

I highly recommend the Hoffman Infiniti dealership and will definitely go back for my next service visit or when purchasing a new car. Jason Nuzzo went above and beyond to ensure everything was perfect w will definitely go back for my next service visit or when purchasing a new car. Jason Nuzzo went above and beyond to ensure everything was perfect with my vehicle. He was extremely professional and accommodating throughout the entire process and is definitely a strong asset to the dealership. It's this type of service that will keep me coming back to Infiniti. More

I took my car in yesterday for an extended warranty repair. Both front wheel bearings and 1 front tie-rod needed to be replaced which was covered under the warranty. The service department ended up hav repair. Both front wheel bearings and 1 front tie-rod needed to be replaced which was covered under the warranty. The service department ended up having to break off both of my front ABS sensors because they were rusted out. I also had to pay for an extra hour of labor for the tie-rod installation as my extended warranty company didn't alot enough time for the dealership. I ended up buying two new OEM sensors from Amazon.com for $220 and saved over $200 over the dealership price; Joe installed them at no charge for me. *This is the second time I had to take in my '05 FX35 for front wheel bearing and tie-rod issues in the last 12 months and it only has 67,000 miles on it. More