INFINITI of Hoffman Estates - Service Center

Kind, professional service Dave Kalasa and the service crew helped me when I needed it most! I hit a pot hole and my muffler came down, and began to drag on the street. I pulled Dave Kalasa and the service crew helped me when I needed it most! I hit a pot hole and my muffler came down, and began to drag on the street. I pulled into Hoffman Est. Infiniti and was taken care of right away. Its nice to know there is a place where excellence can be expected! Thanks again,guys! More

Oil change took to long.. Went in for an oil change one morning. I was told that it will take about little over an hour to change the oil so I chose to do it. Turned the keys t Went in for an oil change one morning. I was told that it will take about little over an hour to change the oil so I chose to do it. Turned the keys to a service guy at exactly 9:30am. Went to a lounge or waiting room and waited and waited and waited.... At 1040am or so, same employee comes back and says that while he goes and gets the car, I should settle my bill if I wish to. It was good idea so why not. He comes back almost 15 minutes later and says that they are washing the car and it should be here shortly. He brought the car back at 11:15am. So it took 105 minutes to change oil only....really!!! Everything else was great.... More

Service and Fair Pricing In the past I have elected local shops over dealer shops because of disparity in pricing, the dealer always seemed much higher but at Infinity of Hoff In the past I have elected local shops over dealer shops because of disparity in pricing, the dealer always seemed much higher but at Infinity of Hoffman working with Kira Kuszynski we have found a great balance so that I can enjoy the excellent brand service and tech experience, reliable workmanship at a fair price. Now I only have my car serviced at Infinity of Hoffman and know that I'm getting a great value, excellent service at a great price. Thanks to the team there at Infinity of Hoffman. Only a year away from a new car which I plan on buying at Hoffman Infinity. More

Great experience I bought my 2007 G35X new from Hoffman and have been bringing it there for service ever since. Kira has helped me many of these times and has always I bought my 2007 G35X new from Hoffman and have been bringing it there for service ever since. Kira has helped me many of these times and has always been a pleasure to work with. She is very professional and is respective of any concerns I have. As I think about purchasing a new vehicle when it's time to retire my 2007, one of my largest considerations for buying another Infiniti will be because of the good experiences I have had at this dealer, primarily with Kira. More

Could Not Have Asked For A Better Experience-John Mcdonough I have never been more pleased with service than my experience with John Mcdonough. He went the extra step on every aspect of my experience. I actuall I have never been more pleased with service than my experience with John Mcdonough. He went the extra step on every aspect of my experience. I actually looked forward to dealing with the dealership because of him. Thank you for making my experience one that was great! More

Great experience! I had to bring my car in for routine service. John made the experience fast, easy and enjoyable. He makes me look forward to bringing my car in again. I had to bring my car in for routine service. John made the experience fast, easy and enjoyable. He makes me look forward to bringing my car in again. More

Rude person I was refused to see financial departament to talk about warranty for my car. John Lee, who was not competent to help me, explained that he didn't und I was refused to see financial departament to talk about warranty for my car. John Lee, who was not competent to help me, explained that he didn't understand me( and of course he couldn't because he is only sales assistant) so he couldn't help me. At last the financial manager decided to talked to me and help me with my matter.. More

What are the odds? I bought my M35 back in 2008 and had nothing but great experiences with teh team at Infiniti in Hoffman Estates. What I am writing about is even bett I bought my M35 back in 2008 and had nothing but great experiences with teh team at Infiniti in Hoffman Estates. What I am writing about is even better.... My wife borrowed my car as I needed her truck for the day. Go figure, she gets a flat on I-90 right after RT31 toll plaza going toward Chicago. She calls me in a panic and several calls ensue.... As I am looking to find someone to get out there quickly to help her (I couldnt quickly), she calls me back. She tells me some guy from Infiniti stopped and changed her tire..... What are the odds? Thanks Tony....you have a returning customer for sure. More

Lil help please Though I live in the city and had purchased my 2010 Infiniti FX35 from a private seller, I happened to be driving by Infiniti of Hoffman Estates and p Though I live in the city and had purchased my 2010 Infiniti FX35 from a private seller, I happened to be driving by Infiniti of Hoffman Estates and pulled in to pick up floor mat clip, very simple and pleasant experience and simple to replace, easy peasy. I've had my car for a year and just enjoyed driving it so much that I didn't mind that I was having trouble figuring out the Bluetooth and and Navigation, so I stopped by the front desk and asked if somebody could give me an idea and point me in the right direction. Sales Consultant, Tony Guzman, was already holding the door open for me, as he said lets go to your car. We got in the car and in about 30 seconds, bluetooth was set up and I had navigation under control (the secret is just use the voice commands, she tells you everything, ha) Then Tony takes another 10 minutes showing me a bunch of other things on the car, that will come in handy. Though I felt a knucklehead not already knowing some of these things, Tony had the attitude like, no worries man. He knows his stuff thats for sure and loves his product. Good guy for sure. Thanks Tony More