INFINITI of Hoffman Estates - Service Center

An overall pleasant buying experience! While I hadn't expected to buy another Infiniti, (just going in for service and planning to buy another brand vehicle) Joel Gappa found a great used While I hadn't expected to buy another Infiniti, (just going in for service and planning to buy another brand vehicle) Joel Gappa found a great used Q50 to fit my needs. I appreciated the time he spent reviewing available inventory, his transparency and back-up documentation disclosing information on the used car and value of my existing vehicle as a trade-in. Additionally, Tony Guzman was welcoming and Amin Smith quick and efficient with the purchase procedures. Joel and Tony were extremely cordial during my visits, as were staff who walked by and offered assistance during waiting periods. This is my fourth Infiniti, and between your Sales and Service staff (I deal with Jason Nuzzo in Service), I've found that MotorWerks Infiniti takes customer service to the "max" and that's why I continue to stay. More

Unexpected Great Service I called MW needing information about a recent lease and I reached the wrong department, but only realized it after Tony Guzman took care of everythin I called MW needing information about a recent lease and I reached the wrong department, but only realized it after Tony Guzman took care of everything I needed. He took initiative to help me when he could've just transferred me to someone else. I truly appreciate him taking the time to provide exceptional service! More

Great! Awesome service, Jason Nuzzo, the service consultant was very professional and kind. He explained everything that was getting done to my car. Also t Awesome service, Jason Nuzzo, the service consultant was very professional and kind. He explained everything that was getting done to my car. Also the technician and service people that greeted me were professional and kind. More

service encounter I recently brought my car in for service. I have had it about a year now. Jason Nuzzo was extremely pleasant and helpful with my visit and I receive I recently brought my car in for service. I have had it about a year now. Jason Nuzzo was extremely pleasant and helpful with my visit and I received my car back much better looking than when it went it. service was fast and friendly! Excellent! More

Excellent Service Department Followup with Purchase Kira definitely made the post-purchase experience smooth and easy. She assured that all noted service details were addressed when I came back to the Kira definitely made the post-purchase experience smooth and easy. She assured that all noted service details were addressed when I came back to the dealer post-purchase. She is definitely an asset to this dealer's service department! More

Exemplary Employee: Jason Nuzzo Jason is very conscise, helpful and knowledgeable. I appreciate his assistance and honesty, therefore I respect him and and I will continue to bring m Jason is very conscise, helpful and knowledgeable. I appreciate his assistance and honesty, therefore I respect him and and I will continue to bring my car in for service to the Hoffman Estates Infinity for service. More

Very pleasant experience All in all it was very pleasant experience I look forward to dealing with you people in the future thank you very much I really love the experience th All in all it was very pleasant experience I look forward to dealing with you people in the future thank you very much I really love the experience that I have with you guys please keep up the good work More

Words cannot express how grateful and thankful I am for Dave Kalasa! My battery failed at a Walgreens parking lot (corner of Roselle and Higgins) around 5p. I called Infiniti and they put me on the line wit Kalasa! My battery failed at a Walgreens parking lot (corner of Roselle and Higgins) around 5p. I called Infiniti and they put me on the line with Dave. I explained that my family was leaving for a road trip early in the morning and I think my battery died. He quickly came to the rescue. First he attempted to jump start my battery- when that didn't work he went back to Infiniti and picked up a new battery. After that I expressed that I was concerned to get on the road - so he asked me to follow him back to the dealership for a full inspection. He completed a full inspection, topped off my fluids and I left with a peace of mind. Truly thankful for this level of service. Thank you Dave!!! More

Great experiance I was shopping around for a used car and the salesman Atanas really helped me out purchase my dream car. One of the most laidback car shopping experie I was shopping around for a used car and the salesman Atanas really helped me out purchase my dream car. One of the most laidback car shopping experiences ever More

Can't service the truck I bought from them Service Dept. couldn't service my Dodge Ram I bought from Infinity, even though I was told the dealer would service my vehicle without issue Service Dept. couldn't service my Dodge Ram I bought from Infinity, even though I was told the dealer would service my vehicle without issue More