INFINITI of Hoffman Estates - Service Center

Provides top-notch service. Kira is a member of their Service Team. She handles and resolves your vehicle issues with care. She has a great ability to build relationships with h Kira is a member of their Service Team. She handles and resolves your vehicle issues with care. She has a great ability to build relationships with her customers. I refuse to go anywhere else. More

Great Service - Always Kira always welcomes us at the dealership and makes sure we get service right away. Makes us feel like we are a valued customer of the dealership and Kira always welcomes us at the dealership and makes sure we get service right away. Makes us feel like we are a valued customer of the dealership and the team has interest in making sure the product we bought from the dealership gets the best care. Always arranges for a car if needed depending on the service need and will always directly take our call immediately. More

Always professional and fair Jason is always willing to do what it takes to fit us into his schedule and ensure our vehicle service expectations are met. He provides sound and re Jason is always willing to do what it takes to fit us into his schedule and ensure our vehicle service expectations are met. He provides sound and reasonable recommendations that take into account the customer's long-term outlook/expectations/utility of the vehicle. He's a 'real' professional and does not attempt to oversell. More

Kira was a pleasure to deal with Kira provided promt and professional service and I would happily go back for service in the future. The overall experience was a good one. Thanks Kira provided promt and professional service and I would happily go back for service in the future. The overall experience was a good one. Thanks More

Amazing, Efficient Service Kira is always incredibly helpful and reassuring. She goes out of her way to make sure I feel supported and taken care of. I trust Kira and apprecia Kira is always incredibly helpful and reassuring. She goes out of her way to make sure I feel supported and taken care of. I trust Kira and appreciate her kindness, patience, help, and knowledge. More

Kira does a great job She really does an outstanding job in all aspects of service experience. Scheduling,write up,keeping me informed as to status, and explaining the full She really does an outstanding job in all aspects of service experience. Scheduling,write up,keeping me informed as to status, and explaining the full work to be done. I was very impressed with her customer focus. It was really great. More

Great Customer Service I recently got hit by a car. I drove my 2009 Inifinit G37 right to the dealer. I was able to get a very nice loaner for few days while the insurance I recently got hit by a car. I drove my 2009 Inifinit G37 right to the dealer. I was able to get a very nice loaner for few days while the insurance process ran it's course. Kira Kuszynski was fantastic helping me get the rental car situation worked out (which took a little longer than expected). It's this kind of great service why my next vehicle purchase will be from Infiniti of Hoffman Estates. More

Outstanding Service "Always" I have continued to bring my Infiniti to Infiniti of Hoffman Estates for the last six years or more, literally ever since I purchased the vehicle ther I have continued to bring my Infiniti to Infiniti of Hoffman Estates for the last six years or more, literally ever since I purchased the vehicle there for all of its service needs. No matter whether I only need an oil change or something more significant, I can count on get outstanding service from their Service Department and my service consultant, Kira Kuszynski. I have always been able to bring my vehicle at a time that is most convenient to me and been provided with a loaner vehicle while my vehicle was in there shop. They at a "10" out of "10" across the board from me. More

Welcoming and Trustworthy service Hello, To whom it may concern, I usually dont do "reviews" however when you have an exceptional experience you just have to acknowledge. My 2017 Q5 Hello, To whom it may concern, I usually dont do "reviews" however when you have an exceptional experience you just have to acknowledge. My 2017 Q50 went into service several times in the past month on my second visit Alex Alverio approached me and and assured my issue will be taken care of and he even followed up with me the next day to ensure I was satisfied with the detail job him and his team performed on my car. I will definitely continue doing business here and referring friends and family because of authentic service like this!! Well Done Motorwerks Infiniti. More