INFINITI of Hoffman Estates - Service Center

they performed services on car that where not required They performed services on car that I did not OK. Sebastian did NOT return my phone calls Friday about this service., I will come back on Monday and l They performed services on car that I did not OK. Sebastian did NOT return my phone calls Friday about this service., I will come back on Monday and look for the manager. More

Service person is rude. He gave me almost 2k worth of services for my car when i said I’ll look it over. Is replied “”ok I’ll just call you when your car is done I have other customers to attend to.. services for my car when i said I’ll look it over. Is replied “”ok I’ll just call you when your car is done I have other customers to attend to.. More

I had to wait close to 1/2 hour before I was helped. Once someone began to check me in was told I could not use the motor Werks gift card. Was told to go to Motor Werks in Barrington. I did not have a great someone began to check me in was told I could not use the motor Werks gift card. Was told to go to Motor Werks in Barrington. I did not have a great experience. 😞 More

Kira is my favorite! Kira always greets me with a smile and makes all my service appointments go smooth! We all live busy lives and Kira always gets me in and out! Kira do Kira always greets me with a smile and makes all my service appointments go smooth! We all live busy lives and Kira always gets me in and out! Kira does a wonderful job of explaining everything that is being done with my Q60 Red Sport 400. This is the third Infiniti I have purchased from Infiniti of Hoffman Estates. From sales to service, everyone is so friendly, professional, and passionate. Normally everyone dreads going to the dealer, but I always look forward to it! Ask for Kira next time your Infiniti needs service. Tell her Sam sent you :) More

Love this lady! Kira is an outstanding service representative. She always gives a 110%. I have worked with her for 4 years and she has always been able to meet or exc Kira is an outstanding service representative. She always gives a 110%. I have worked with her for 4 years and she has always been able to meet or exceed my needs. I recently went to service my Q50 and mentioned to Kira that I was interested in looking at a small SUV. She introduced me to a wonderful young man, John Duvall who helped me find my new QX50. More

Kira's the best!!! Kira's been my go-to representative since day 1 and she's the only reason why I keep coming back to this dealership for service. She knows what my QX Kira's been my go-to representative since day 1 and she's the only reason why I keep coming back to this dealership for service. She knows what my QX56 needs and gives me recommendations every time. My loaner is always ready when I needed one and of course, my baby gets that special spa treatment after that makes it look brand new! Love it!!! --ACB More

Infiniti of Hoffman Estates, home of exceptional service I purchased my Infiniti from a competing dealership, where I was happy with the service, but my wife convinced me to try Infiniti of Hoffman Estates, I purchased my Infiniti from a competing dealership, where I was happy with the service, but my wife convinced me to try Infiniti of Hoffman Estates, and I am pleased that I did. Kira K has been my service representative for my last 3 appointments over the last 1.5 years. I find her always to be knowledgeable, responsive, yet never pushy. She even identified service that was covered under an extended warranty, which could easily have been overlooked. This level of service makes Infiniti of Hoffman Estates my go-to dealership for any service and when considering a new car. Well done; Infiniti, Infiniti of HE, and Kira! More

Always a great experience I bought my G35X ten years ago and always have brought it to infinity for service. Kira is the one I work with and she always knows that I am on a bud I bought my G35X ten years ago and always have brought it to infinity for service. Kira is the one I work with and she always knows that I am on a budget so she sits down with me and we decide together what is of most importance and what can wait. Also, there is ALWAYS a loaner car waiting for me if needed. Never once have I had a bad experience there. My car runs like a charm and I will never go anywhere else for service. More

Jason "One of a kind" Jason has proved to be my guy on the inside. Hard to find, he is a man that is simple, tells you how it is, and doesnt beat around the bush. He Jason has proved to be my guy on the inside. Hard to find, he is a man that is simple, tells you how it is, and doesnt beat around the bush. He has my full respect and trust, as I will only deal with him and no-one else. He is honest and understands that people on a budget also own infinitis as well! He is amazing and should be your service department manager because he has empathy and he knows his customers! More

Bad Dealership Recommendation I purchased a car from the Infiniti of Hoffman Estates on March 2019. The reason why I chose Infiniti is per recommendation from my mom and watching h I purchased a car from the Infiniti of Hoffman Estates on March 2019. The reason why I chose Infiniti is per recommendation from my mom and watching her interaction with the Infiniti Dealerships the service level at the Naperville office was awesome plus the car was great. I decided I wanted to continue with Infiniti car and purchase my first car. Hoffman Estate was one of the few dealerships that offered the car I wanted to purchase. Q60 sport in black. Unfortunately., 2 months after I purchased the car, I was rear ended on the highway by a hit and run driver. I contacted Inifiniti for a recommendation of a repair shop. I spoke with Angela who recommended Chris at BNC Qualty auto body. I contacted them for repair estimate and time. I was quoted 10 days for repair. Since then, there have been multiple delays in service, my insurance only covers 30 days. I called Infiniti and spoke with Dave (Service Manager) and let him know that BNC is over the estimated time by 100% and if there is anything they could do to help as I will be without a car to get to work. I spoke with Tim (Sales Rep) about a loaner who said he could get me one, the day I showed up for the loaner Tim led me to Dave (The service manager) who again vouched for the quality of service at BNC. On Saturday 6/15/2019 I had my mom drive me up to the dealership and after waiting almost 1 hour, I was told there is nothing Schaumburg could do to help and my trip and time was all for nothing. This was disappointing as I wasted my time and my mothers. I am still without my car as it has been 32 days since my accident. No good responses from BNC and Infiniti can do nothing. I am paying for a rental out of pocket at the moment. I am writing because post sale service experience has been not so pleasant. I was given the run around and no one is being helpful, they treated the situation with no priority whatsoever. This is not what I expected based on seeing my mother's experience with the Naperville location. I wanted to write you as I valued your expertise when recommendation a auto body repair and wanted to communicate my dissatisfaction with the post events, if this ever happens again Infiniti will lose a family of loyal customers !!!! More