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INFINITI of Hoffman Estates - Service Center
Hoffman Estates, IL
509 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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509 Reviews of INFINITI of Hoffman Estates - Service Center
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April 21, 2020
I have always had a great experience with Carlo. Prefer going to this dealership over others for service. Keep up the good work. Don't let this change under the new ownership. Thank you! going to this dealership over others for service. Keep up the good work. Don't let this change under the new ownership. Thank you! More
by Bob L
Verified CustomerEmployees Worked With
Carlo Alvar
April 13, 2020
Service James explained the service needed very well. Price seemed high which was not fault of James. Work was done on time. Loaner car was clean. James explained the service needed very well. Price seemed high which was not fault of James. Work was done on time. Loaner car was clean. More
by Mike
Employees Worked With
James
April 09, 2020
Average I previously used this dealership exclusively for Infiniti service, however the change in personnel & ownership will not bring me back any longer. I I previously used this dealership exclusively for Infiniti service, however the change in personnel & ownership will not bring me back any longer. I will select an Infiniti dealership more convenient to my home. More
by ERICJGRAHAM26
Employees Worked With
None of the employees are listed here
April 09, 2020
James, in the service department, is exceptional. He went above and beyond texting me pictures of the issues with my car. Everything was fixed extremely quick and I was very happy with my experience. went above and beyond texting me pictures of the issues with my car. Everything was fixed extremely quick and I was very happy with my experience. More
by lecinski
Employees Worked With
James
March 17, 2020
It was for an oil change and had a tire sensor that was bad. Everything was done as expected but was really pleased that the windows inside were washed. How nice. bad. Everything was done as expected but was really pleased that the windows inside were washed. How nice. More
by GTURZER
Employees Worked With
Carlo Alvar, Andrew Petrella
March 16, 2020
Very professional. Infiniti took care of all my needs and more. They fixed the main issue I had and fixed more that I didnt about. Friendly a d caring place to take your vehicle. Carlo in service helped me o more. They fixed the main issue I had and fixed more that I didnt about. Friendly a d caring place to take your vehicle. Carlo in service helped me out with vehicle, I highly recommend him. More
by VESPA29
Employees Worked With
Carlo Alvar
March 16, 2020
Professional and courteous Carlo was professional and pointed out some important maintenance issues that should not have been the case since the vehicle i purchased was an Infin Carlo was professional and pointed out some important maintenance issues that should not have been the case since the vehicle i purchased was an Infiniti Certified pre-driven vehicle. More
by HMCKENZIE516
Employees Worked With
Carlo Alvar
March 10, 2020
Friendly and experienced staff, every time I call for an appointment there are always helpful finding me an appointment that fits my schedule. Would recommend..... appointment there are always helpful finding me an appointment that fits my schedule. Would recommend..... More
by JDW526
Employees Worked With
Carlo Alvar, David Butler
March 10, 2020
Quick and Easy I had called in to do an Oil Change, Tire Rotation and to have the rear windshield washer serviced. The service manager (Sebastien) was great. Had m I had called in to do an Oil Change, Tire Rotation and to have the rear windshield washer serviced. The service manager (Sebastien) was great. Had my info, got a loaner right away and I was off. When I got back after the service they brought the car in and showed me how to use the headphones (I had issues with them). Overall a agreat experience. More
by jsteffen77
Employees Worked With
Sebastien
