INFINITI of Hoffman Estates - Service Center

Good experience This was my first visit since Ziegler took over the dealership and it was a pleasant experience. Doug was very helpful. Care was done right and very This was my first visit since Ziegler took over the dealership and it was a pleasant experience. Doug was very helpful. Care was done right and very clean when returned to me. Only concern was the folks in the cashier area were not wearing masks. More

Great staff and great service. They were so helpful and took care of my car the same day I called about some issues. Would happily go there again. took care of my car the same day I called about some issues. Would happily go there again. More

I had the pleasure of working with Doug and best part was us having some things in common to chat about! He was professional, kind, and caring of my overall questions on getting service for my car. I would h us having some things in common to chat about! He was professional, kind, and caring of my overall questions on getting service for my car. I would highly recommend him and the the complete shop al around. Thanks and you have a customer for life! More

Very happy and satisfied with the level of attention and level of professionalism with all the service writers in particular with Sabastian, and Carlo, who go out of there way to make sure that they address level of professionalism with all the service writers in particular with Sabastian, and Carlo, who go out of there way to make sure that they address all of the customers concerns, and when in question or not sure how to address a customers concerns, I Love how they turn to the Service Manager David Butler who is always available or when he’s not he always takes a minute to help his people, Mr. Butler is a Great example what a Great Leader is in every aspect that you can think of. More

Very sterile and transactional Under previous ownership my vehicle was completely checked out each time I brought it in and I was abreast of expenses that might be on the horizen su Under previous ownership my vehicle was completely checked out each time I brought it in and I was abreast of expenses that might be on the horizen such as brakes or tires. There was nothing, got my oil changed and should have just gone to Jiffy Lube. Will not be back. This dealership is too out of my way to seek out this lack of service. More

This service advisor was top notch, a real American hero. He saved me time and money. Even though the vehicle is junk I was able to get a clear, honest diagnosis on my cars issues. Carlo Alvar is a man of ma He saved me time and money. Even though the vehicle is junk I was able to get a clear, honest diagnosis on my cars issues. Carlo Alvar is a man of many talents, but his customer service is excellent and made me feel at home. More

Doug was great. I had to wait a week for the part but Doug kept me informed. I feel the wait for the part was excessive but not due to Doug or the dealer. Doug kept me informed. I feel the wait for the part was excessive but not due to Doug or the dealer. More

Great Service I have no complaints regarding the service done to my car. Carlo called and explained the recommended services, and what the price would be. The car I have no complaints regarding the service done to my car. Carlo called and explained the recommended services, and what the price would be. The car was back on time, and clean and sanitized. My only recommendation is that the service managers and cashier wear masks. I wear mine to protect them. They should be wearing a mask to protect me. I have not encountered anyone, in any store or salon, that hasn't been wearing a mask. I was actually surprised that they weren't. They should. More

Doug provided excellent customer service. He was friendly, thorough and professional. Infiniti Hoffman Estates is top notch with a lot of friendly and helpful employees. I highly recommend this deal friendly, thorough and professional. Infiniti Hoffman Estates is top notch with a lot of friendly and helpful employees. I highly recommend this dealership. More

AWD Error Covered by warranty thankfully. Staff was professional and explained the process appropriately. I was out of there in a reasonable amount of time. Covered by warranty thankfully. Staff was professional and explained the process appropriately. I was out of there in a reasonable amount of time. Thank you. More