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INFINITI of Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
509 Reviews

509 Reviews of INFINITI of Hoffman Estates - Service Center

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November 24, 2021

Trevor was very helpful and prompt with repairing and returning our vehicle. Very good quality of service. More

by n.wair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor slobodian
Nov 26, 2021 -

INFINITI of Hoffman Estates responded

Thank you!

November 23, 2021

I purchased my Q 50 a few years ago and have had good experiences having it serviced there. Sebastian is very knowledgeable and informs me what will need attention in the future and WHY! Better to keep c More

by den.scranton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Pyznar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlo Alvar, Gary Rosentreter
Nov 23, 2021 -

den.scranton responded

Thanks for great service Sebastian!!

November 23, 2021

bringing the car back for the second time for the same problem, the starting problem has been fixed More

by FRFLESCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
trevor
Nov 26, 2021 -

INFINITI of Hoffman Estates responded

Good news!

November 22, 2021

They did what I asked them to do and everything turned out fine. That’s the way it should be More

by JPUCL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Pyznar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

INFINITI of Hoffman Estates responded

Thank you for the five stars.

November 19, 2021

I was pleased with the service. They assessed my issue immediately and it took a short time to fix it. More

by LISABUBBLES01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Pyznar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlo Alvar, Andrew Petrella
Nov 26, 2021 -

INFINITI of Hoffman Estates responded

Thank you for the feedback on your visit with us.

November 18, 2021

We were able to get the service we wanted immediately. Our service consultant Sabastian was very courteous and helpful. More

by nalinzshah
Recommend Dealer
Yes
Employees Worked With
Sebastian Pyznar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

INFINITI of Hoffman Estates responded

Thank you for the five stars

Nov 18, 2021 -

nalinzshah responded

You are welcome. You guys are the best.

November 18, 2021

Was greeted relatively quick , service did seem a bit longer than expected. Waiting room services did help with longer stay. More

by ASHIQUE7777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor
Nov 26, 2021 -

INFINITI of Hoffman Estates responded

We appreciate the feedback on your visit with us.

November 16, 2021

Trevor was my service advisor. He was very professional in the process. He answered all my questions to my satisfaction. My experience with the dealership was extremely satisfying. More

by nahmed1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor
Nov 16, 2021 -

INFINITI of Hoffman Estates responded

We appreciate the feedback on your experience with us.

November 16, 2021

Everyone is always very nice. Very helpful and attentive. Very clean and they keep my r clean while working! More

by PLSIMON825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Pyznar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alina Czub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

INFINITI of Hoffman Estates responded

Thank you for the five stars!

November 11, 2021

Trevor and the service department are the best in the area. I highly recommended this facility More

by JOHNDEMAKIS16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor
Nov 18, 2021 -

INFINITI of Hoffman Estates responded

Thank you for the five stars!

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