INFINITI of Hoffman Estates - Service Center

Service was great. The procedures for social distancing were safe. They were Just a little long wait (1 1/2 hours) for an oil change. were safe. They were Just a little long wait (1 1/2 hours) for an oil change. More

The attendant was polite and kept me informed of the progress, I was giving a loaner so I wouldn't be left without a car. Thanks!! progress, I was giving a loaner so I wouldn't be left without a car. Thanks!! More

I came in for an oil change but realized I made my appointment at the wrong company. Infiniti Hoffman Estates used to be owned by Motor Werks and I made my appointment at Motor Works versus Infiniti o appointment at the wrong company. Infiniti Hoffman Estates used to be owned by Motor Werks and I made my appointment at Motor Works versus Infiniti of Hoffman Estates. I called on my way down after I realized my appointment was at the wrong place and Infiniti Hoffman Estates was very gracious and they took me in. Doug was my service advisor. I was very happy that he was so honest with me when presenting other recommended maintenance options. In other words, I didn’t feel like I was being taken advantage of like I actually have felt at other dealerships. I will definitely go back to Doug at Infiniti Hoffman Estates for future maintenance needs. More

Everyone was pleasant. Very helpful. I called on the day of my service and they fit me in . Had some issues with scratches, and they are going to get me estimate this week. Nice people to do business with! of my service and they fit me in . Had some issues with scratches, and they are going to get me estimate this week. Nice people to do business with! David Butler is not on your list, he was excellent as well. More

It was so nice people are so friendly there. Sebastian was take of me he was really nice. Quick service. Good snacks and coffee. I really recommend this dealership. was take of me he was really nice. Quick service. Good snacks and coffee. I really recommend this dealership. More

AWESOME!!! Super friendly, fast, courteous, amazing! Love my infinity and love the service department. Keep up the stellar service. Would recommend to any one who owns an infinity. my infinity and love the service department. Keep up the stellar service. Would recommend to any one who owns an infinity. More

Carlo gave terrific service and periodic updates! The work was also done ahead of schedule. Got me back on the road with no issues. Thank you! work was also done ahead of schedule. Got me back on the road with no issues. Thank you! More

The customer service was great they got me in-and-out as promise and alone a car was excellent I recommend to anyone ziglar as dealerships promise and alone a car was excellent I recommend to anyone ziglar as dealerships More

The service Department and David ... go above and beyond! Always have Excellent customer service. Car is always clean and detailed. Communication is always goodDealership always provides a nice loaner. Always have Excellent customer service. Car is always clean and detailed. Communication is always goodDealership always provides a nice loaner. More

Sebastian was very cordially and professional. He took care of my vehicle and answered all of my questions. He made my wife and feel comfortable in your establishment. care of my vehicle and answered all of my questions. He made my wife and feel comfortable in your establishment. More