INFINITI of Hoffman Estates - Service Center

I really appreciate the service that I received! What started as a very challenging situation ended well and better than expected. Everyone was extremely welcoming and very professional. Sebastian, C What started as a very challenging situation ended well and better than expected. Everyone was extremely welcoming and very professional. Sebastian, Carlo, ,Joseph, Alex and Gio were very straightforward, knowledgeable and accommodating. Thank you all for a great customer experience! More

They were great to work with. I needed to get my brakes done ASAP and they were able to fit me in and even provide a loaner car for me to take home since I don’t live close. Great service, highly recommend done ASAP and they were able to fit me in and even provide a loaner car for me to take home since I don’t live close. Great service, highly recommend! More

Our first service visit there was a really good experience. We very much appreciated Doug's help locating a manual and answering all our questions. Thanks again experience. We very much appreciated Doug's help locating a manual and answering all our questions. Thanks again More

Excellent service and always clean and professional. Sebastian was very helpful. He kept me informed and did a great job explaining what my car needed. I was very pleased. Sebastian was very helpful. He kept me informed and did a great job explaining what my car needed. I was very pleased. More

Exceptional Service Carlo made sure everything was taken care of with my vehicle in a timely manager and patiently answered all my questions (there was a lot, believe me) Carlo made sure everything was taken care of with my vehicle in a timely manager and patiently answered all my questions (there was a lot, believe me). Everything was done perfect and I got my vehicle back squeaky clean. Will definitely be back for more service when needed! 11/10 More

Very good professional service, everything on time, good communication with the service staff regarding the progress of the repair and in general. Thank you very much .. communication with the service staff regarding the progress of the repair and in general. Thank you very much .. More

Very grateful they were available on short notice when all my warning lights lit up. They diagnosed the problem and fixed it and had a loaner available while they kept my vehicle. Good communication with all my warning lights lit up. They diagnosed the problem and fixed it and had a loaner available while they kept my vehicle. Good communication with the service staff. Prices are high and I had a long delay getting my promised discount at checkout. More

If i had known you a anted 25 words I would neve r take the survey.It aas an oil change i i i i the survey.It aas an oil change i i i i More

Great customer satisfaction. Doug got me in right away to take care of my needs. This is an honest dealership. The manager was also a very kind person as well. take care of my needs. This is an honest dealership. The manager was also a very kind person as well. More

Service personnel are always helpful and go over and above. They always make the experience easy and keep me up to date on the progress of my vehicle. above. They always make the experience easy and keep me up to date on the progress of my vehicle. More