INFINITI of Hoffman Estates - Service Center

Carlo was very helpful identifying what service was needed. It was easy to schedule a suitable time and get a loaner. Vehicle was ready when promised. needed. It was easy to schedule a suitable time and get a loaner. Vehicle was ready when promised. More

Carlos is such a nice/caring guy, and he treats all the customers with great profession. He gives great service every day that he’s in the job. customers with great profession. He gives great service every day that he’s in the job. More

Went in for a cabin air filter replacement, and left with a total bill of $152.00. Thats $90.00 for a fifteen minute job, $32.00 for a paper filter that's $18.00 at any parts/online purchase, $13.00 for a ba a total bill of $152.00. Thats $90.00 for a fifteen minute job, $32.00 for a paper filter that's $18.00 at any parts/online purchase, $13.00 for a bacterial prevention/deodorize spray that I never agreed to, $12.00 for miscellaneous charges, and tax. The average cost for a Nissan cabin air filter replacement is between $54 and $67. Labor costs are estimated between $26 and $33 while parts are priced between $28 and $34 . Lesson learned, never go to an Infinity dealer when a Nissan Dealer is around the corner!!! More

The service personnel Ziegler are great. Very thurough and trustworthy. Much better than the treatment i have received at other Infinity dealers. My son also had work done; was satisfied as well. We live and trustworthy. Much better than the treatment i have received at other Infinity dealers. My son also had work done; was satisfied as well. We live in chicago but feel Ziegler of Hoffman is worth the drive for service. More

The problem with my car was the inability to open the rear trunk door I have a new car and for the first time I encountered such a situation after reaching the site, he did not even have to deal with the rear trunk door I have a new car and for the first time I encountered such a situation after reaching the site, he did not even have to deal with the car by a mechanic because two customer service employees helped me, one of them is Dag and the other Sebastian very nice service I recommend all More

Friendly, reliable , accurate and fast service, Carlo was great. His way of handling customers is a great example of how customer service should be. The recommendations he offered where low pressure and base great. His way of handling customers is a great example of how customer service should be. The recommendations he offered where low pressure and based on vehicle needs. Not once did I get the feeling he was trying to manage my pockets. More

Very responsive. They took really good care of the vehicle. Their diagnosis was right on. They also checked the warranty to make sure it was covered. Great experience vehicle. Their diagnosis was right on. They also checked the warranty to make sure it was covered. Great experience More

Everything was great the staff was wonderful they helped me with all my service needs . Even got a loaner car that was great . Thank you me with all my service needs . Even got a loaner car that was great . Thank you More

Very friendly and professional. Great service. I was Very friendly and professional. Great service. I was please that I was able to get an appointment so quickly and that when it was going to take long Very friendly and professional. Great service. I was please that I was able to get an appointment so quickly and that when it was going to take longer than what we originally thought, I was able to get a loaner vehicle. More

Extremely friendly, efficient and completely addressed all issues and concerns. Followed up with me to make sure everything was okay. Doug made the visit as seamless as possible. all issues and concerns. Followed up with me to make sure everything was okay. Doug made the visit as seamless as possible. More