INFINITI of Hoffman Estates - Service Center

Terrible experience. The employees walk around with no masks. Except for outside, there is no place to feel Covid-safe there. The gentleman in service was great - nothing but high marks for him. The cashi masks. Except for outside, there is no place to feel Covid-safe there. The gentleman in service was great - nothing but high marks for him. The cashier who checked me out was horribly rude. I’ve never given a bad review at this dealership before - I’m typically not a complainer. But this was awful. More

I can't Ziegler Infiniti enough. It was an emergency close to closing time after an accident . Arriving only a few minutes until closing, the staff accepted my car which had been damaged in an accident close to closing time after an accident . Arriving only a few minutes until closing, the staff accepted my car which had been damaged in an accident near by. From the minute I walked in the door, I was completely taken care of. Bill Neuman put me at ease, even improvising a form to get the needed info to the service department manager ! Carlo Alvar promptly called as was promised when the dealership opened again on Monday morning. From there out, he and his team assessed, and advised on the repairs needed. The work was completed quickly and was quality work. All in all a great experience! More

Great service! Doug was very helpful and detailed in explaining what was wrong with my vehicle and I was able to have my car back up and running right away. explaining what was wrong with my vehicle and I was able to have my car back up and running right away. More

Thank you INFINITI of Hoffman Estates for you exceptional service. Sebastian was outstanding keeping me in the loop on my car repairs all along & taking the time to explain the process & issues. I am comfort service. Sebastian was outstanding keeping me in the loop on my car repairs all along & taking the time to explain the process & issues. I am comfortable coming back for all of my future service needs. More

I was glad that only the items I came in for were treated. There was no selling for additional services. Future concerns were also addressed. treated. There was no selling for additional services. Future concerns were also addressed. More

Very kind people. Explain every detail a bout the service process. I was taken as a walking costumer. And did not took to long to be done with the service a need it. process. I was taken as a walking costumer. And did not took to long to be done with the service a need it. More

Service was great, great atmosphere. got told what was wrong with my car and what work needed to be done. also got the prices right away. wrong with my car and what work needed to be done. also got the prices right away. More

Very helpful, fixed all the issues with no problems. I’m definitely coming back for any services needed in the future. Thanks for all you help!! definitely coming back for any services needed in the future. Thanks for all you help!! More

My customer service rep was awesome. He got me in and out quickly so I could get to work and helped me find the best price for the services being done! quickly so I could get to work and helped me find the best price for the services being done! More

I scheduled an appointment with Infiniti dealership of Hoffman Estates on Tuesday September 8th, 2020 at 1:00 pm to see if an intermittent fueling difficulty problem related to a warranty extension issue Hoffman Estates on Tuesday September 8th, 2020 at 1:00 pm to see if an intermittent fueling difficulty problem related to a warranty extension issue I was notified of related to a clog in the evaporative emission vapor tube. Some kind of vacuum/pressure testing was done but no problem was found. I paid $70 for the diagnostic testing. Total time at dealership, about two hours. Multipoint inspection was done for brakes, tire tread, etc. with no charge. More