INFINITI of Hoffman Estates - Service Center

Service department was on point. Oscar and sabastian were friendly and helpful. Both seemed honest and on top of things. Some or the service costs are quite steep, ex., a bulb and bracket for back license pl friendly and helpful. Both seemed honest and on top of things. Some or the service costs are quite steep, ex., a bulb and bracket for back license plate. More

Great service and environment. The service was fast and everyone is friendly.will continue to bring my car here for service. The waiting room is very comfortable everyone is friendly.will continue to bring my car here for service. The waiting room is very comfortable More

Everyone I have dealt with is polite and courteous to me and the other customers. Facility is always clean. Work done so far has been complete and car cleaned and disinfected . and the other customers. Facility is always clean. Work done so far has been complete and car cleaned and disinfected . More

Getting my infinity serviced was so easy! From calling in and making the appointment to dropping off the car...had no issues at all at pickup! and making the appointment to dropping off the car...had no issues at all at pickup! More

We have been using this dealership for many years and always satisfied with their services. Our service was done on time as promised. Service consultant was friendly and courteous. always satisfied with their services. Our service was done on time as promised. Service consultant was friendly and courteous. More

Staff are friendly, thoughtful and efficient. Appreciated the focus on dealing with my service needs while finding the most cost effective means to accomplish them. the focus on dealing with my service needs while finding the most cost effective means to accomplish them. More

Great communication with status update. Do not make min Great communication with status update. Do not make min words on review as mandatory or survey won’t go thru you will lose survey responses Great communication with status update. Do not make min words on review as mandatory or survey won’t go thru you will lose survey responses More

Service was quick and professional. The staff was very friendly. I would have given 5 stars if the staff all wore their masks properly when speaking to customers. friendly. I would have given 5 stars if the staff all wore their masks properly when speaking to customers. More

Sebastian the service advisor was great. Very positive person and welcomed me when I e there’s the service area. I also needed a few parts and the parts department Gary and Victor made sure I had all the person and welcomed me when I e there’s the service area. I also needed a few parts and the parts department Gary and Victor made sure I had all the parts to complete my replacement. More

Good customer service and communication. Texted with updates. Car was ready in a timely matter and washed after service prior to leaving the dealer ship. updates. Car was ready in a timely matter and washed after service prior to leaving the dealer ship. More