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INFINITI of Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
509 Reviews

509 Reviews of INFINITI of Hoffman Estates - Service Center

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December 07, 2021

Efficient intake. A ride back to work. Replaced battery under warranty. Car washed oil changed. More

by SHERIVARNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Pyznar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

INFINITI of Hoffman Estates responded

Sheri, thank you for the great rating. We appreciate your positive review about your recent experience with us!

December 05, 2021

Service associate was rude and called me a lair. Completely unacceptable. Never going back there ever again in my life More

by hbasim22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian Pyznar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

INFINITI of Hoffman Estates responded

We would like to hear more about your experience with our team member. Please contact Dick Barker at 847-885-7000. Thank you

December 03, 2021

Bought a used Infiniti red sport at a dealership much farther away and decided to have it serviced at Zeigler Infinity in Schaumburg as it is 3 miles from my work. So glad I did. Service is exceptional. More

by R&BWoodruff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Pyznar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

INFINITI of Hoffman Estates responded

Thank you for giving us the opportunity to earn your business.

December 01, 2021

The service center really went down since being bought by Ziegler. When it was Motorwerks they Took the time to walk you through what was going on with your car to find ways to save you money by using their More

by KSpotts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian Pyznar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

INFINITI of Hoffman Estates responded

Hi Ms. Spotts, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We hope you are willing to give us another chance. Please reach out to Performance Manager Dick Barker at (224) 653-2901 so we can work towards a resolution.

November 30, 2021

Very friendly and helpful. Fast turnaround on car delivery. Trevor Answered all of my questions. More

by a.philipguide
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor
Nov 30, 2021 -

INFINITI of Hoffman Estates responded

Thank you for the feedback on your visit.

November 30, 2021

Everyone was very friendly and helpful. All of my questions were answered and the service department went above and beyond what was asked of them More

by Cindi.rothgeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor
Dec 16, 2021 -

INFINITI of Hoffman Estates responded

Cindi, we're so glad that we were able to go above and beyond your expectations! Thank you for the excellent rating!

November 30, 2021

Trevor was very helpful and pleasant to work with when I brought my car in to be serviced. More

by bh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Lozada
Dec 06, 2021 -

INFINITI of Hoffman Estates responded

Thank you!

November 29, 2021

Quick and easy, in and out oil change and courtesy inspection. Service advisor was Sebastian More

by KenQ60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Pyznar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

INFINITI of Hoffman Estates responded

Ken, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Hoffman Estates!

November 26, 2021

I’ve been to the shop twice and both times it was a very professional crew and positive customer experience. More

by arifoguz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Pyznar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlo Alvar, Andrew Petrella, David Taroyan
Nov 26, 2021 -

INFINITI of Hoffman Estates responded

Thank you for sharing your experience with Infiniti of Hoffman Estates.

November 25, 2021

We have always taken our vehicles there for services and have never been disappointed. Great place and staff More

by yayelcontreras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Pyznar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

INFINITI of Hoffman Estates responded

Thank you for the continued support! We appreciate you as our customer.