INFINITI of Hoffman Estates - Service Center

Great service, good quality work, I was completely satisfied. I don’t like to write reviews, this is the best I can do for you. satisfied. I don’t like to write reviews, this is the best I can do for you. More

Amazing service department staff. Sebastian was great in keeping us informed, and updating us regularly on the status of our repairs. we were also provided with a loaner while our vehicle was in service. T keeping us informed, and updating us regularly on the status of our repairs. we were also provided with a loaner while our vehicle was in service. Thank you to the service department, and all who were involved at Infinity of Hoffman Estates, for your relentless effort in getting our issue resolved and fixing our issue with our truck! More

Thank you Oscar Loads..Excellent service and Better than Thank you Oscar Loads..Excellent service and Better than other luxury dealer services..Will buy And continue taking my vehicle to Infiniti of Hof Thank you Oscar Loads..Excellent service and Better than other luxury dealer services..Will buy And continue taking my vehicle to Infiniti of Hoffman Estates More

The service was above average but still lacking in a couple of aspects which keep me from giving it a higher score. I am uncertain about whether I will be returning to this dealer, but I am optimistic a couple of aspects which keep me from giving it a higher score. I am uncertain about whether I will be returning to this dealer, but I am optimistic about a second visit. I've been to many dealerships before that are worse, so I have a better baseline for rating my experience. I unfortunately did not receive a car wash, nor did I have a service member explain the work that was done to my vehicle when I arrived there, I waited in a waiting room for over an hour when I dropped off my vehicle surrounded by employees and people not wearing masks, and it seems like some of my reasons for service were not resolved completely. Other than those negative aspects, Oscar was friendly and understanding while being conversational when I dropped off my vehicle, unlike the team member that's was very indifferent to me when I arrived for my vehicle. More

Great experience. Doug was very knowledgeable and help me a great deal to sort my problem out and provide technical solutions suitable for the problem I was experiencing. Highly recommended!! a great deal to sort my problem out and provide technical solutions suitable for the problem I was experiencing. Highly recommended!! More

Service Advisor Carlos Alvar was extremely helpful and knowledgeable .He made certain recommendations for my next visit. My Truck was washed and cleaned upon my exit. knowledgeable .He made certain recommendations for my next visit. My Truck was washed and cleaned upon my exit. More

Service is noticeably different since new ownership & sorry to say, not for the better. Charge was different than quoted & was asked to pay with no explanation Was told they would charge my card & I coul sorry to say, not for the better. Charge was different than quoted & was asked to pay with no explanation Was told they would charge my card & I could call back on Monday (Sat appt)! Also had to wait in the garage even though I had an appt. Also, received text car was NOT done but never when it was done. Drove out right before closing time in hopes it was. Thankfully, it was! More

Infiniti of Hoffman Estates is a very clean and luxurious dealership. I have had bad experiences with dealerships but this one is by far the cleanest and best quality. dealership. I have had bad experiences with dealerships but this one is by far the cleanest and best quality. More

Very friendly, service was on time and done right. They gave honest quote up front and no extra hidden charges. I would go back again. gave honest quote up front and no extra hidden charges. I would go back again. More

Wonderful experience. Sebastian was quite thorough and very helpful. He explained everything and was able to get things resolved easily and quickly. Made sure he kept me updated on the progress. very helpful. He explained everything and was able to get things resolved easily and quickly. Made sure he kept me updated on the progress. More