INFINITI of Hoffman Estates - Service Center

EXCELLENT SERVICE yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes More

Great customer service always! Above and beyond! I would recommend your service department in a Heartbeat! Carlo is a pleasure to work with, he’s an exemplary employee. recommend your service department in a Heartbeat! Carlo is a pleasure to work with, he’s an exemplary employee. More

Since this dealership was sold, service has tanked. Five calls to even get an appt and terrible service once there. Unacceptable! Won’t be back! calls to even get an appt and terrible service once there. Unacceptable! Won’t be back! More

Sebastian was amazing. Polite efficient great customer service. Had another issue with vehicle but I returned and he had it fixed right away with no problem. service. Had another issue with vehicle but I returned and he had it fixed right away with no problem. More

Great service performance by Carlo, service writer. I drove to the dealership, informed Carlo what I needed done, he informed me how much it would cost me, he asked me permission if they can do a diagnos drove to the dealership, informed Carlo what I needed done, he informed me how much it would cost me, he asked me permission if they can do a diagnostic check on my car, and informed me what preventative maintenance I needed done and how much it would cost. Carlo is very knowledgeable and is good at what he does. More

This was our first time bringing our SUV in since we purchased it in May, the service was absolutely fantastic, we brought it in for what turned out to be a noise problem, the problem was resolved and purchased it in May, the service was absolutely fantastic, we brought it in for what turned out to be a noise problem, the problem was resolved and we had the oil changed. We were given a loaner SUV and an estimated time that it would be ready, everything was right on time, and they washed it, great service department. More

Sebastian was very helpful and knowledgeable. He explained to me a lot about my newly purchased used 2015 Infiniti q70S. Overall it was a good experience. Thanks for the car wash 😁 explained to me a lot about my newly purchased used 2015 Infiniti q70S. Overall it was a good experience. Thanks for the car wash 😁 More

Joel was great and so was the manager of the dealership! The amount of time it took to buy the car was ridiculous though.. person in finance services was borderline rude and it took the fun out of the new p The amount of time it took to buy the car was ridiculous though.. person in finance services was borderline rude and it took the fun out of the new purchase. 5 stars for Joel and overall experience and a half star for JJ! More

I appreciate the professionalism and the no-nonsense direction provided on servicing your vehicle to what is needed and only needed.It is a pleasure to deal with an automobile dealership that is profess direction provided on servicing your vehicle to what is needed and only needed.It is a pleasure to deal with an automobile dealership that is professional and honest More

The service here was great! The advisers were very nice and provided me with a car to use while my was in repair. Definitely recommend this! and provided me with a car to use while my was in repair. Definitely recommend this! More