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INFINITI of Hoffman Estates - Service Center
Hoffman Estates, IL
509 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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509 Reviews of INFINITI of Hoffman Estates - Service Center
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January 07, 2021
Sebastian did a fantastic job! His customer service skills are excellent and he was knowledgeable about the product. I will be recommending him for sure! Well done! skills are excellent and he was knowledgeable about the product. I will be recommending him for sure! Well done! More
by Caroline
Verified CustomerEmployees Worked With
January 06, 2021
Sebastian is a great employee always hubs with Amy needs Sebastian is a great employee always hubs with Amy needs and advises me on future services very pleased to have them as my service advisor he's The b Sebastian is a great employee always hubs with Amy needs and advises me on future services very pleased to have them as my service advisor he's The best. More
by DARIUSZ K
Employees Worked With
January 06, 2021
Service was fine.Post Car Wash interior & dashboard Service was fine. Post Car Wash interior & dashboard were never cleaned or even an attempt to remove dust . I have complained about this many times Service was fine. Post Car Wash interior & dashboard were never cleaned or even an attempt to remove dust . I have complained about this many times over the years but Nothing ever changes with car wash quality, or lack there of More
by NFRUMKIN1
Employees Worked With
Carlo Alvar
January 06, 2021
Dave was great. I felt very informed about all the work being done to my vehicle. He was a pleasure to work with and look forward to working with him in the future. being done to my vehicle. He was a pleasure to work with and look forward to working with him in the future. More
by scastro317
Employees Worked With
Dave
January 05, 2021
Always a great experience with the Service department. They are very cordial and accommodating to my schedule. They kept me informed every step of the service process. They are very cordial and accommodating to my schedule. They kept me informed every step of the service process. More
by RIZWAN AHMED
January 04, 2021
Sebastian was professional and knowledgeable. He ensured I was aware of what services were required for my vehicle and explained the cost breakdown of each service. The facility was clean and the employees I was aware of what services were required for my vehicle and explained the cost breakdown of each service. The facility was clean and the employees were following the CDC guidelines (6 feet of space) during my visit. Great experience and exceptional service. More
by NUPE002000
Employees Worked With
December 31, 2020
From scheduling to service completion, the experience was top-notch! Even getting a loaner was a breeze. My expectations were certainly met--and actually, exceeded. top-notch! Even getting a loaner was a breeze. My expectations were certainly met--and actually, exceeded. More
by G
Employees Worked With
Carlo Alvar
December 30, 2020
Loved the warm, customer greeting upon arrival and the timely service even though I didn't have an appointment. Service was fast and efficiently accomplished. timely service even though I didn't have an appointment. Service was fast and efficiently accomplished. More
by Betsy
December 29, 2020
Very, very good experience. Everything was explained, costs were up front, lots of communication, Sebastian was extremely helpful and friendly. I will be back for both service and for my next Infiniti be costs were up front, lots of communication, Sebastian was extremely helpful and friendly. I will be back for both service and for my next Infiniti because of how I was treated! Thank you!!! More
by busyguy123
Employees Worked With
December 29, 2020
Nice place to bring the car for service. Austin helped me to schedule the service. Convinience and comfort in the waiting lounge with good care of vehicle. me to schedule the service. Convinience and comfort in the waiting lounge with good care of vehicle. More
by msiddiqui
Employees Worked With
