INFINITI of Hoffman Estates - Service Center

I Took my Lexus In for new tires and brakes, David was very tentative and made sure my car was perfect! Highly recommend the service. very tentative and made sure my car was perfect! Highly recommend the service. More

Sebastian was very helpful. I will be happy to work with him again! He carefully showed me the underside of my car and explained future service needs. him again! He carefully showed me the underside of my car and explained future service needs. More

Great experience!!Sebastian in the service department Great experience!! Sebastian in the service department was very professional & accommodating. The service was done quickly & I was able to get my wo Great experience!! Sebastian in the service department was very professional & accommodating. The service was done quickly & I was able to get my work done in the lounge with a great cup of coffee. More

Service and follow up was good repairs were highParts Service and follow up was good repairs were high Parts were reasonable however, charges for spark plugs and minor seemed high to me. You got this do Service and follow up was good repairs were high Parts were reasonable however, charges for spark plugs and minor seemed high to me. You got this done fast and I appreciate that! More

When I scheduled my appointment, the person taking my call was cheerful and was very helpful. When dropping my car- it took several minutes for someone to come and talk to me. When I came to pick up call was cheerful and was very helpful. When dropping my car- it took several minutes for someone to come and talk to me. When I came to pick up my car - I checked in at the cashier first. She seemed to be bothered and was very snotty when my paperwork was not there. When my car was finally brought up by James - he was very pleasant. Made time to go over an issue and you could tell he cared about his job. More

I've been taking my wife's truck to Infiniti for many years. This visit was however very disappointing. We are in the middle of a pandemic and front employees have no regard for health and safety. Walki years. This visit was however very disappointing. We are in the middle of a pandemic and front employees have no regard for health and safety. Walking around with NO MASKS! THIS IS A BUSINESS AND NOT YOUR PERSONAL HOME! Take your political stance somewhere else. That is the ONLY reason why anyone in this deadly pandemic would think it's okay to walk around without a mask. The ladies in the front (the two cashiers) are a disgrace! There were at least 7 other employees, walking around without masks as well. As a paying customer I expect the highest safety precautions taken at a business. I'm disgusted and disappointed. More

I am a former Lexus owner, new to Infiniti. There is a starck difference in customer service models between the two. This dealership is new vehicle sales aggressive as you wait for you vehicle to be servi starck difference in customer service models between the two. This dealership is new vehicle sales aggressive as you wait for you vehicle to be serviced. Service staff is mediocre, always seem to be preoccupied and inattentive, and frankly uninterested. Atmosphere is just different than what Ive experienced at other luxury dealerships. More