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INFINITI of Hoffman Estates - Service Center
Hoffman Estates, IL
509 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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509 Reviews of INFINITI of Hoffman Estates - Service Center
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July 22, 2022
Knowledgeable staff, went in for a service. It was completed carefully and in a timely manner. It was completed carefully and in a timely manner. More
by Elaelzbietaa
April 08, 2022
I’ve been to this dealer since before it became Zeigler, and was Motor Werks, and have had great service up until my last visit. I left my Infiniti QX80 for 5 days to get serviced, and had a replacement. I and was Motor Werks, and have had great service up until my last visit. I left my Infiniti QX80 for 5 days to get serviced, and had a replacement. I left with their loaner having gas filled halfway. Antwan , service rep, let me know to make sure the gas was filled halfway upon return or I would get charged the airport rate, and I agreed. Once home, my wife and I noticed our vehicle had scratches on the passenger side door. I also was looking at the charges and noticed that I was charged a couple days later for not filling the gas tank up to 5/8; which I was confused about since I had been explicitly told to do it halfway, the way I received it. Not only do I now have scratches on my black suv, but I am also getting charged extra for not filling it up to 5/8 of the way. I made sure to fill my tank to the level at which I received the vehicle and to the level I was instructed to do so. I have already called their department and was told there is nothing that can be done. I am extremely disappointed in their service since I have been a customer since I originally purchased the vehicle from Motor Werks. I hope to get this resolved soon. More
by Eflores315
Employees Worked With
February 23, 2022
Brought my car is for just an oil change and I received VIP service. Great experience. Great service! VIP service. Great experience. Great service! More
by garyrosentreter
January 28, 2022
Perfect service every time we need it. Sebastian is professional in every detail. Very friendly and helpful service via phone. Sales service is also a pleasure, we bought two cars in this place with J professional in every detail. Very friendly and helpful service via phone. Sales service is also a pleasure, we bought two cars in this place with Joel’s great help. More
by Renata
January 18, 2022
Always helpful and straightforward with lots of information about the services and their costs. The experience was as positive as could be and in a comfortable environment. information about the services and their costs. The experience was as positive as could be and in a comfortable environment. More
by SWROSE
Verified CustomerDecember 16, 2021
After being there for two hours I was charged $300 in labor. Plastic surgeons do not make this much hourly. I will not be returning and will service my car elsewhere for cheaper. labor. Plastic surgeons do not make this much hourly. I will not be returning and will service my car elsewhere for cheaper. More
by vitalyb1973
Employees Worked With
December 15, 2021
I had a very positive experience on the service of my QX50, infinity SUV at Hoffman Eststrs infinity. The service consultant..Trevor, After checking my car for 15?minutes explained me, what needs to be QX50, infinity SUV at Hoffman Eststrs infinity. The service consultant..Trevor, After checking my car for 15?minutes explained me, what needs to be done on thdcarand expkauned the charges. I waited in a verycomfortable waiting lounge with complimentary hot and cold drinks and a smart YV on the wall. It took less than yeo hours..An assistant brought the final inboice and explained to me the work done on my card. Upon my request he also showed me how to navigate some buttons and switches on the dash board. Over all it was a positive experience, all around😀 More
by Ashok.
Employees Worked With
Trevor., Carlo Alvar
