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INFINITI of Hoffman Estates - Service Center
Hoffman Estates, IL
509 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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509 Reviews of INFINITI of Hoffman Estates - Service Center
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April 14, 2021
Great service from Sebastian.Car was completed on time Great service from Sebastian. Car was completed on time as promised. I very much appreciated the complimentary loaner. And the car wash immaculately Great service from Sebastian. Car was completed on time as promised. I very much appreciated the complimentary loaner. And the car wash immaculately clean to boot. Thanks again, John W. More
by JWALSH552
Verified CustomerEmployees Worked With
April 03, 2021
Always great service department. They are considerate of my time and car is ready as promised....and returned cleaner than when it went in. Thank you my time and car is ready as promised....and returned cleaner than when it went in. Thank you More
by sean
April 03, 2021
Very courteous staff. Very knowledgeable very friendly . Explained all that was needed. This survey is not very friendly having to say 25 words. Doesn’t make you want to complete it! Explained all that was needed. This survey is not very friendly having to say 25 words. Doesn’t make you want to complete it! More
by RUSsSR
Employees Worked With
April 02, 2021
They kept my car for three weeks for a whole two weeks I never heard from a soul and then when I called they gave me 1,000,001 excuses and with the price I was treated like a second-class citizen be a woman never heard from a soul and then when I called they gave me 1,000,001 excuses and with the price I was treated like a second-class citizen be a woman. Worse than black lives matter what about women’s life’s matter it’s still a man’s world More
by GINA.BRIZZOLARA
Employees Worked With
April 01, 2021
My husband and I were preparing for a road trip and need to have new tires on our QX56. Oscar and his team worked above and beyond to make sure our vehicle was ready. We are extremely pleased and very grate to have new tires on our QX56. Oscar and his team worked above and beyond to make sure our vehicle was ready. We are extremely pleased and very grateful for the work ethic and customer service that we received. More
by dallerd
Employees Worked With
Carlo Alvar, Andrew Petrella, Oscar Lozada
March 30, 2021
Nothing like a Service Department that takes care of their clients, professionally, expeditiously, and fairly. Keep up the great work Sebastian and the service techs!! their clients, professionally, expeditiously, and fairly. Keep up the great work Sebastian and the service techs!! More
by BARNESARCH
Employees Worked With
March 29, 2021
I had an amazing experience with your service department. I am so glad I found your dealership-it’s a bit far but totally worth the trip. Everyone was so nice and helpful-Dave is outstanding!! I am so glad I found your dealership-it’s a bit far but totally worth the trip. Everyone was so nice and helpful-Dave is outstanding!! More
by hensing
Employees Worked With
Dave -head of service, Carlo Alvar
March 29, 2021
Sebastian was very helpful, I took my car in for wheel bearing and breaks. Was able to get a great price beating everyone around on the bearing. Was able to get next day install and very easy drop off and bearing and breaks. Was able to get a great price beating everyone around on the bearing. Was able to get next day install and very easy drop off and pick up. Would go again More
by Awade050
Employees Worked With
March 26, 2021
Mike, Oscar, Sebastian and the sales manager fixed my problem and helped my out of a jam. They did a great job and I appreciate their efforts. problem and helped my out of a jam. They did a great job and I appreciate their efforts. More
by AK.OLSEN
March 24, 2021
Sabastian and Oscar went over and about in their customer service each and every time that I made the decision to drive out to Hoffman Estates from the city. The service that I received at the dealership jus service each and every time that I made the decision to drive out to Hoffman Estates from the city. The service that I received at the dealership justified the extra drive. Berman Infiniti has lost a customer! More
by Maxman53
