INFINITI of Hoffman Estates - Service Center

Worked with Sebastian in service and sales with Steve and Stan. Top experience highly recommend them for service or sales. Thanks again guys! Stan. Top experience highly recommend them for service or sales. Thanks again guys! More

Great experience, Sebastian had the knowledge and make everything happen professionally. Thank you to all of you. everything happen professionally. Thank you to all of you. More

Antwan, the service manager, was outstanding and exemplifies red carpet service. Communication from him and his team was on point during the whole time. Only place I would take my infinity for servi exemplifies red carpet service. Communication from him and his team was on point during the whole time. Only place I would take my infinity for service is Infinity of Hoffman Estates.. More

Management at Hoffman Estates location is dedicated to providing the best Infiniti service the area. Highly recommended. providing the best Infiniti service the area. Highly recommended. More

Great experience from service department. My service advisor Antwan Hicks was awesome. I appreciate the video inspection. Will definitely keep coming back to this place for service. My service advisor Antwan Hicks was awesome. I appreciate the video inspection. Will definitely keep coming back to this place for service. More

Deserves zero starts. Been a customer of 10 years, purchased two brand new infinity q50, 39 month lease followed by another 39 month lease + purchase after. Have 2017 infi Been a customer of 10 years, purchased two brand new infinity q50, 39 month lease followed by another 39 month lease + purchase after. Have 2017 infinity with 77k miles that’s one owner, well maintained and had recent service at Ziegler at 73k miles. Engine seized, they wanted 20k for new engine for a car that’s not even worth 20k. Offered to even purchase a 3rd Infinity if they would work with us on a current car via trade in and they offered laughable 1k for trade in of 2017 q50 with 77k miles. Apparently this is a big issue with q50 motors (found similar cases all over the internet). They tried to blame it on lack of service and it being past 70k miles but I didn’t buy Infinity for entire engine to seize and need to be replaced at 77k miles. Awful dealership, doesn’t value repeat loyal customers, will not work with you if issues arise - instead deferring blame on you for lack of service (have all records of proper service) for a well know problem that simple google search will show dozens of similar cases on the very first page. Stay away as far as you can. Nothing but stress, headache, and blame on a customer for a 50k car that engines don’t last to 100k miles. Dealer was absolutely useless in trying to help and made a case even worse with Infinity USA. Save yourselves some time, money and stress and look elsewhere. More

A. Hicks is the man . He’s very good at what he do and he always look for the best for you all the time always look for the best for you all the time More

Always enjoy talking to warm and professional people and Sebastian is one of them Thanks an d well done ! Sebastian is one of them Thanks an d well done ! More

Great dealership with awesome service department. We love Sabastian at service department. Wouldn't service with anyone else. We have dealership that is 10 min from our house, however because of thei We love Sabastian at service department. Wouldn't service with anyone else. We have dealership that is 10 min from our house, however because of their poor customer service we drive 35-40 min to Hoffman Estate because of their great service. Love their customer centric service. More

Go above and beyond to satisfy great customer service although it would be great to receive coupons on more expensive services although it would be great to receive coupons on more expensive services More