INFINITI of Gwinnett - Service Center

Adriane was very knowledgeable and helpful Attention paid to good customer service and the short time needed to take care of the service. Adriane was very helpful and explained the needed repa Attention paid to good customer service and the short time needed to take care of the service. Adriane was very helpful and explained the needed repairs More

Routine spa maintenance Andrea is so amazing. She completely takes the stress from "bringing vehicle for service"! She is so sweet and kind and kept me abreast of the finding Andrea is so amazing. She completely takes the stress from "bringing vehicle for service"! She is so sweet and kind and kept me abreast of the findings as well as estimated time to completion. Andrea was aware of my next scheduled appointment and ensured that my vehicle was ready, including water for the drive. I can't say enough wonderful things about her and look forward to continuing to work with her. More

QUALITY SERVICE. Great quality car service and customer service. Reception while you wait is impressive. Their loaner car options cannot be beaten. Service advisor And Great quality car service and customer service. Reception while you wait is impressive. Their loaner car options cannot be beaten. Service advisor Andrea is a gem. More

service Work Harvey Hollander has been my service rep for years. I am very picky about my car. Harvey is always dependable, always professional, and always keeps Harvey Hollander has been my service rep for years. I am very picky about my car. Harvey is always dependable, always professional, and always keeps my car in like-new condition. More

Longer wait than forecast I was told it would take an hour. I was there 2 hours and 20 minutes and the only reason I got out that soon is because I kept bugging the agent I wa I was told it would take an hour. I was there 2 hours and 20 minutes and the only reason I got out that soon is because I kept bugging the agent I was working with. Apparently, the second time I bugged him, he found out they had put my vehicle in a full detail line, so I was waiting for my car to be cleaned. If i could have gotten out of there within an hour, I would absolutely have said no to the car cleaning. I shouldn't have had to follow up 2 times to find out my car's status. More

Easy Peezy I was able to Schedule my oil change with an appointment at my choosing. My service was completed fast and efficient with a car wash included. I was able to Schedule my oil change with an appointment at my choosing. My service was completed fast and efficient with a car wash included. More

Exceptional customer service First time visiting. Staff provided exceptional customer service. Everyone is friendly and service completed in short amount of time. Adriane was v First time visiting. Staff provided exceptional customer service. Everyone is friendly and service completed in short amount of time. Adriane was very welcoming and professional. More

Infiniti review Infiniti is taught me the true meaning of the word valued customer and I honestly can't see myself going anywhere else other than sticking with Infini Infiniti is taught me the true meaning of the word valued customer and I honestly can't see myself going anywhere else other than sticking with Infiniti More

Great Service Infiniti of Gwinnett offers great service. They are very thorough with there information. From the car drop off to check out, the customer service was Infiniti of Gwinnett offers great service. They are very thorough with there information. From the car drop off to check out, the customer service was superb. This is why I continually come back. More

Very Disappointed and felt Misled on work needed I was misled and told work was needed. Before having work done, I asked to receive my old parts so I can see the problems. Service advisor said no pro I was misled and told work was needed. Before having work done, I asked to receive my old parts so I can see the problems. Service advisor said no problem. When picking up vehicle, no parts were provided, I was told mechanic locked up but will get and bring to me. No call back for 3 days, after leaving messages. Once they called then it was said mechanic discarded used parts. Then I was told that part of the work was precautionary ...that is not what was told or written on my preliminary work order. I was told all needed replaced (cracked, leaking). So then the story changed again to mechanics did say cracked, leaking however all old parts discarded so I can not confirm. I feel cheated and lied to by Gwinnett Infiniti. All this is coming from the service manager then he finally turned me off by saying you have a choice not to have work done which is said after the fact...I know what my choices are; however my choice was taken away when I was not given the facts up front. Had I been given the facts then yes It would have been my decision. However they have my money and discarded the evidence to prove if all 5 hoses were bad. Women beware going in alone. I trusted they would be upfront and truthful. More