INFINITI of Gwinnett - Service Center

I bought this car only 2 weeks ago - pre-owned, still under warranty but still not brand new. A week after purchasing it, I noticed the windshield leaking near the driver's side. I had to take it in fo under warranty but still not brand new. A week after purchasing it, I noticed the windshield leaking near the driver's side. I had to take it in for an oil change and when I mentioned the windshield, they checked it out and replaced it without hesitation. As for the standard service needs, they were thorough, reasonable and explained what they did and what to expect in the months ahead for service needs. Excellent service. More

I have been taking my G35 to Bryce at Infiniti of Gwinnett for several years and have had nothing but great experiences each visit. He is always very accommodating and makes sure that my car is read Gwinnett for several years and have had nothing but great experiences each visit. He is always very accommodating and makes sure that my car is ready in a timely manner. If I am ever in a rush and can’t wait for the service to be done, he doesn’t hesitate to offer a loaner car for my convenience. Bryce always lets me know what repairs are urgent and also gives me a timeframe for those services that will need to be done in the future so that I can better plan for such expenses. I have honestly never dealt with anyone in this industry that I trust more than Bryce. Not once have I felt that any unnecessary repairs were being suggested or that my service bill was any higher than it reasonably should be for the work done. Each time I meet an Infiniti owner I refer them to Bryce without hesitation and regardless of what part of town they live in because I know the excellent service will be well worth the drive. I am a very happy customer thus far and wouldn’t consider taking my car anywhere else! More

Bought 2004 FX35 used from Nissan. 1. Two months out Bought 2004 FX35 used from Nissan. 1. Two months out of warrantee, door handle fell off. Arrived at dealer. Because I didn't have an "appointmen Bought 2004 FX35 used from Nissan. 1. Two months out of warrantee, door handle fell off. Arrived at dealer. Because I didn't have an "appointment", I was given to three different Service Writers. Interesting because not one of them was working with a customer (standing drinking coffee). Was actually told, "You didn't buy your car from us and we won't fix it. Had you bought it from us, we would have fixed it for free". Quoted $375 to have it fixed. Had it done locally for $180. 2. Shortly after three years expired, the dashboard began to blister, bubble, and peal. There were over 300 blemish's on the dashboard. This car was garaged it's entire life. When parked, a "sun deflector" was in the window. Called Infinity. Was told the car was out of warrantee and they wouldn't help me. Actually told me that they had never had this problem with any customer and it must have been customer abuse. A year later I received a recall from Infinity about this very same problem. The problem was widespread and every dashboard through these years was being replaced. Apparantly the Service Writer simply lied to me about mine being the only one. Took it for the warrantee repair. Was treated well and received a loaner car. When I received the car back, the dashboard was a different fabric and a different color. My dashboard was "leather" and solid black. The replacement was grey and an inferior substance. I called Infinity of Gwinnett and was told there was nothing they could do. They told me that this was the replacement product, it was the right color, and there was nothing they could do. I was given the Infinity Customer Support Group. The young man I spoke with was nice, but said he had never heard of this problem. He asked for pictures showing the color variance. I sent 5 pictures clearly showing the difference in color (Easy because they didn't replace all of the dashboard and there were sections that were still the "old black"). Upone receiving the pictures, I was called back and told that it "must have been sun exposure that darkened the old fabric". I laughed and pointed out that the sun "lightens and fades colors", it doesn't "darken them". The young man told me that he spoke with an expert and that's what he was told to tell me. I thanked him for his professional behavior and then thanked him for his "lip service". I now have a two toned dash board....very classy. Two weeks later I used the automatic mirror adjustment. With light pressure the unit fell back into the dashboard. It wasn't installed properly. Then, the same day, on a road trip to the beach, the A/C blower went out. The compressor still worked, but no fan. We drove 300 miles without A/C. I called Infinity of Gwinnett on Monday morning and spoke with my Service Advisor. After explaining the problem, the first words out of his mouth were, "this problem is totally unrelated to the work we did". I asked how he could know this without seeing the car and he again said that "there was no way we caused this to happen". He did say that they would "look at" the mirror control. He then diagnosed the problem over the phone as a bad A/C Control Module. Simple to fix. He quoted me $738! Needing to have A/C on vacation at the beach, I took it to a local Nissan dealer; Grand Strand of Myrtle Beach. They welcomed me and I cringed as I waited for the bad news. It appears that the mechanic that reassembled the dashboard at Infinity of Gwinnett crimped a pin in a wiring harness that finally shorted out. Total repair was $95! Will I ever trust Infinity of Gwinnett? No! Are they trustworthy? No! Am I satisfied with Infinity? Not after I received lip service on the dashboard about the wrong color and inferior materials. More