INFINITI of Gwinnett - Service Center

We purchased the infiniti and have had a wonderful experience ever since. Each and every time we have to service, we get the Red Carpet from Matt Schnall and the service department. On a scale from 1 experience ever since. Each and every time we have to service, we get the Red Carpet from Matt Schnall and the service department. On a scale from 1-5, with 5 being the best, I give Matt Schnall a "6". Anything we need, we get the service and care everyone would like to have when taking care of a vehicle. More

I bought my car from Infiniti of Gwinnett a year ago and dealing with DENNIS EPPS was a wonderful experience. However, the reason I'm rating this dealership right now is because I stopped by one day for Den dealing with DENNIS EPPS was a wonderful experience. However, the reason I'm rating this dealership right now is because I stopped by one day for Dennis to help me program my radio (I had added satellite). When he realized I did not have Roadside Assistance programmed into my phone, he immediately added it and told me he never lets a customer drive out with a new car without it (someone else had checked me out after my purchase). Well, fast-forward to last week: my tire blew out on the interstate at 6am. It was dark and I was shaking from the incident...not sure what to do...then I remembered that Dennis had put the number at my fintertips--literally! I felt immediate relief. THANKS SO MUCH DENNIS--you rescued me!! More

Bryce Busby is one of the most knowledgable and professional Service Advisor's I have had the pleasure of dealing with. He is one of the main reasons I continue to do business with Infiniti of Gwin professional Service Advisor's I have had the pleasure of dealing with. He is one of the main reasons I continue to do business with Infiniti of Gwinnett. I have been working around cars with my friends and family and other car service professionals for over 40 years and hands down he is one of the best. I also had the pleasure of dealing with Judson Kilgore today who deals mostly with express service (An Oil Change was one of the reason for my visit). He, like Bryce, was very friendly and knowledgable. Both do an excellent job representing Infiniti of Gwinnett and should be recognized for that. My only complaint is the attire the Service Advisor are now wearing. I liked dealing with Service Department guys in Polo shirts, not Shirt and ties. I think the Infiniti Polo Shirts gave them more credibility; they wouldn't be afraid to get dirty when checking out a vehicle's problem or to "Hold a Wrench" for a Mechanic. The shirt and tie gives them a sense of arrogance and is inappropriate dress for a Service Department, not to mention that it is unsafe to wear a tie around running engines. More

Great and fast service. It is always a pleasure to work with true professionals. Some of the parts were fixed free of charge as it was still under the warranty. It was done quickly and exceptional. We were with true professionals. Some of the parts were fixed free of charge as it was still under the warranty. It was done quickly and exceptional. We were very pleased with teh quality. Thank you very much! More

The employees are always helpful & nice. I only came for the oil to be changed but Judson helped to get my cell phone paired with the car. One of his co-workers explained that I could also use a bar cod for the oil to be changed but Judson helped to get my cell phone paired with the car. One of his co-workers explained that I could also use a bar coder app + savvy shopper app to save money. Thanks so much! My boss will think I'm wonderful if I can use it here at work! Also just FYI- y'all do a super job about washing the car. One of my sister has several BMWs in her family (an X5, two kids drive X3s & a 325 (think thats the number) & I told her that y'all wash the car with an oil change. She couldn't believe it because the BMW place does not wash their cars with oil change. I told her that she should be buying Infinitis! More

Bryce is excellent and he has been extremely helpful everytime he helps me with the servicing of my Infiniti M35X. I normally wait for my car while it is being serviced and I am very satsified with the everytime he helps me with the servicing of my Infiniti M35X. I normally wait for my car while it is being serviced and I am very satsified with the accomodations. They are comfortable and convenient. More

The service rep was Byron and he was absolutely the best customer oriented service representative I could possible hope to have. He was courteous, friendly and professional at all times. Byron and his cus customer oriented service representative I could possible hope to have. He was courteous, friendly and professional at all times. Byron and his customer oriented approach is what "service after the sale" is all about. Because of my current and past experiences with this service department, I have every intention of purchasing my next Infiniti through this dealer. More

Bryce Busby is a superb Service Advisor and should be promoted to a management role due to his continuous excellence....Bryce is a pleasure to work with, he is spot on through every visit, he has assiste promoted to a management role due to his continuous excellence....Bryce is a pleasure to work with, he is spot on through every visit, he has assisted me with each vehicle that I have purchased from that dealership. He is one of the main reasons I continue to do business with Infiniti of Gwinnett. Bryce does excellent job representing the Brand and the Dealer. More

I bring my vehicle to Matt Schnall to be serviced. I have worked with Matt in the past, and will continue to request him for all of my future service needs. Matt is always friendly and professional and have worked with Matt in the past, and will continue to request him for all of my future service needs. Matt is always friendly and professional and gets the job done - correctly, and in a timely manner. These qualities are important to me. I plan to continue my relationship with Infiniti of Gwinnett for a long time! More

It is such a wonderful thing to enjoy goig t have your car serviced when you know that the people in Service department genuinely care about you & your car! Thank you Matt Schnall for the great care!! I t car serviced when you know that the people in Service department genuinely care about you & your car! Thank you Matt Schnall for the great care!! I think the lifetime of my car will be much longer becasue of the care it has recieved at Gwinnett Infinity!! Kudos More