INFINITI of Gwinnett - Service Center

Always surprising, but never surprised. Every time I take my car to Infiniti of Gwinnett, I'm always surprised with the level of service - not the level of service provided by Infiniti (I've Every time I take my car to Infiniti of Gwinnett, I'm always surprised with the level of service - not the level of service provided by Infiniti (I've come to expect great service from the Gwinnett team), but the fact that other businesses don't seem to take customer service as seriously as they do at Infiniti - so a visit to Infiniti is a reminder of how poorly many other companies show their customers how valued they are - which is definitely surprising! What stands out to me is the consistency of the service provided - whether that is sales, service, or finance. On my last visit to the Service Dept., I had a question for Finance, and before I could even ask for assistance, the Finance person (I wish I could recall his name) stepped out of his office and asked me if I needed anything. We ended up talking for 30 minutes, and in addition to answering my questions he gave me some tickets to the senior tour golf tournament! Please pass on my appreciation to the entire Gwinnett team - awesome job every time! Michael Manson More

Great customer interaction and fast service I dropped off a recently purchased suv that had a few things to be reviewed, within a few hours, all of the items were replaced at no charge to me. T I dropped off a recently purchased suv that had a few things to be reviewed, within a few hours, all of the items were replaced at no charge to me. The customer service alone is a reason to buy all our cars from here and the fact that our Infiniti is amazing, will ensure we will be life long customers. More

The best in the Atlanta area! I have taken my QX60 to the Infiniti dealerships in both Roswell and Marietta for oil changes and tire rotations, but this last time I tried the Infin I have taken my QX60 to the Infiniti dealerships in both Roswell and Marietta for oil changes and tire rotations, but this last time I tried the Infiniti dealership in Gwinnett. Rowell was okay, I could get in and out of there during lunchtime on a weekday in an hour and fifteen minutes, maybe an hour and a half. (That was oil, tires, and a wash.) The Nalley dealership in Marietta made me so frustrated I was in tears. Took them a half an hour just to call me up and get my paperwork started. An hour and a half later I demanded my car so I could return back to work. I told them I didn't care if it was washed - just bring me my car! It took them ANOTHER thirty minutes just to bring it around (not washed), so total I was there for over two and a half hours for an oil change and tire rotation. Never going there again for sure! I've heard they have a new service manager so I don't know if it will get any better but I'm not really inclined to try it. This last time, however, I took my car to the Infiniti of Gwinnett dealership - again during lunch - and again I needed an oil change and tire rotation. Kashawn was amazing! I actually initially went up there late on Saturday afternoon but they were just closing shop. He still made an effort to see if they could squeeze me in but they couldn't. He worked with me though to make an appointment for the following Wednesday (per my schedule, not theirs) at noon. I brought my car up there about 12:35 and he wrote out a card for me that had an expected finish time of 1:40 on one side and the Wi-Fi password on the other. I took my laptop in and got some work done while I waited. I didn't even realize an hour had passed but he came to get me right before 1:40 and told me my car was done and he was ready to finish my paperwork whenever I was. I finished what I was working on and went back to his desk. I paid for my service and he took me out to my car to make sure everything was to my liking. They even vacuumed the cargo area behind the third row for me like I had asked (they don't normally do that part - I think they only do the first two rows?). It looked great and I even had a complimentary bottle of water waiting for me in my cup holder! To be honest I went in dreading it so I took my laptop this time so I could at least be productive while I waited for an eternity for my car to get done. But that was not the case at all! They were great, Kashawn was SO nice and friendly, and they got my car done right and done on time. Guess I know where I will be going from now on? :-) More

Always a suberb experience!! Utmost professionalism! I have been doing business with Infiniti of Gwinnett for 10 years and have purchased 5 vehicles from this dealership! I would highly recommend this or I have been doing business with Infiniti of Gwinnett for 10 years and have purchased 5 vehicles from this dealership! I would highly recommend this organization on all levels. More

Great experience Always on time and ready to provide service. After my service is completed spends the necessary time to explain my service and required items to fix o Always on time and ready to provide service. After my service is completed spends the necessary time to explain my service and required items to fix or repair and why !!! Just a great experience More

EXCELLENT CUSTOMER SERVICE!! For the past four years we have brought our Infiniti G-37 to Infiniti of Gwinnett for oil changes and other services. We drive right past other Infini For the past four years we have brought our Infiniti G-37 to Infiniti of Gwinnett for oil changes and other services. We drive right past other Infiniti dealers, but the customer service at Infiniti of Gwinnett is exceptional. We recently brought our G-37 to this dealer for an oil change and rear brakes. While waiting for our service to be completed, we browsed at the new cars in the showroom and took a few test drives with the wonderful Sales Consultant, Damir Osmanbasic. We leased a 2017 QX-50! Damir and Jana are so professional, friendly and very knowledgable about their inventory. In my opinion, buying a car is stressful, but Jana made the whole process quite stress free as she made us an offer we could not refuse. More

My Service Specialist Harvey Hollander is fantastic. He has been my specialist since 2007 and the main reason why I bring my Infiniti to Gwinnett instead of a dealership m Harvey Hollander is fantastic. He has been my specialist since 2007 and the main reason why I bring my Infiniti to Gwinnett instead of a dealership much closer to my home. More