INFINITI of Gwinnett - Service Center

excellent experience My service advisor, Adriane, was uber professional from beginning to end. She helped me with features of my car that I was unfamiliar with, was unhu My service advisor, Adriane, was uber professional from beginning to end. She helped me with features of my car that I was unfamiliar with, was unhurried, and extremely courteous. She notified me when my service time was delayed, and explained what services were performed in detail. I give her an A+!! More

Outstanding customer service I recently took my car in for service at Infiniti of Gwinnett. Bobby in service addressed each of my concerns during my visit. He explained the work t I recently took my car in for service at Infiniti of Gwinnett. Bobby in service addressed each of my concerns during my visit. He explained the work that was needed to repair my car in detail to make sure that I understood. The best part of this visit occurred AFTER the appointment. Bobby followed up with a phone call to make sure that my car was running well and to call him with any issues/concerns. Bobby, thanks so very much for providing outstanding customer service!! K. Binion More

Fantastic service! Harvey is exceptional and I always have confidence that he will get my vehicle serviced accurately. When I called to make an appointment, he was sur Harvey is exceptional and I always have confidence that he will get my vehicle serviced accurately. When I called to make an appointment, he was sure to have the right sized loaner for my family. I arrived and sure enough things were ready and he didn't keep me waiting. He called promptly with service recommendations in addition to providing an email with a detailed invoice, pricing included. This is exactly what we wanted to see to know what needed to be done, with the critical items highlighted. It was a pleasure dealing with Harvey, and he got the job done efficiently. We will be back, and will ask for Harvey! More

Great Customer Service I have had my cars serviced through Infiniti of Gwinnett for some time and multiple vehicles. Harvey Hollander in the service department has been abso I have had my cars serviced through Infiniti of Gwinnett for some time and multiple vehicles. Harvey Hollander in the service department has been absolutely outstanding. He is responsive and follows through on details many others can miss. I am confident that when I bring my car in that it will be professionally serviced and done on time and budget. GREAT service! More

Fantastic service! The whole team and especially Harvey were great to work with. Courteous and professional the whole way. Highly recommend the people and dealership. The whole team and especially Harvey were great to work with. Courteous and professional the whole way. Highly recommend the people and dealership. Thank you for the experience. More

Outstanding service Harvey was outstanding as he has been over the last 13 years. Infiniti of Gwinnett hasn't lost a beat. Superior service. Dependable/courteous.Great w Harvey was outstanding as he has been over the last 13 years. Infiniti of Gwinnett hasn't lost a beat. Superior service. Dependable/courteous.Great waiting room. More

Quality Experience With Outstanding Customer Service I recently completed my second complimentary oil change and tire rotation service as part of my new vehicle purchase at Infiniti of Gwinnett. IOG did I recently completed my second complimentary oil change and tire rotation service as part of my new vehicle purchase at Infiniti of Gwinnett. IOG did all the work for me in scheduling the appointment and sending out automated email reminders, with uncanny precision on mileage timing for both the first and second recommended oil change. Even though I was running late for my first scheduled visit, the service crew was able to fit me into the schedule without question upon my arrival. During both visits, the service advisor, Melvin Thomas for the 1st visit and Andrea Walker for the 2nd visit, greeted me cordially, recorded my information and escorted me to the comfortable waiting area that was stocked with a wide variety of coffee selections, and all sorts of drinks and snacks, with WiFi available as well. The service was completed in about an hour and a half and I was provided with a detailed receipt and personalized ‘vehicle health inspection’ report with technician analysis of key information about the battery, brakes, fluids and tires. Of course, everything passed with flying colors since it was a new vehicle, but it was very helpful to see all the information gathered on one report and organized in a logical fashion for easy reference and vehicle service history recordkeeping. IOG also provided information on the receipt of what the service would normally cost, so I am able to make a price comparison with other providers for future service if I do choose to go elsewhere. IOG topped off each visit with a complimentary car wash that was much needed after 5,000 and 10,000 miles on the road. All the IOG staff I encountered were friendly, professional, courteous and engaging. They truly do their best to be customer service centered. Greg Brannan, IOG’s Service Manager must be doing something right. More

Excellent Service Ms. Walker was efficient, courteous, and thorough. The person who conducted the service on the car, Jovon Hawkins, appears to have been thorough*. Ms. Walker was efficient, courteous, and thorough. The person who conducted the service on the car, Jovon Hawkins, appears to have been thorough*. *I did not meet the technician More

Horrible Experience they tried to take advantage of me On August 31, 2016 while leaving work my car had a loud sound, similar to a loud motorcycle. So the next morning I had my car towed to the Infinity d On August 31, 2016 while leaving work my car had a loud sound, similar to a loud motorcycle. So the next morning I had my car towed to the Infinity dealership located at 3090 SATELLITE BLVD DULUTH, GA 30096. I was serviced by the service manager Gregg Brannan. The Next day he called me and stated to me that my cars’ exhaust was bad and asked have I gotten into a car accident or ever had my car at a body shop. I stated to him no and he said “well it looks like your car has been worked on because the original parts are no longer on your car.” I said to him how that could be if my car was brand new off of the infinity lot in Marietta, and my car has never been in an accident or anything. He insisted that my car parts where not from the manufacturer. Later that day when I got out of work I went to get my belongings from my car so my car could be towed to the infinity dealership in Marietta, located at 2020 COBB PARKWAY SOUTH, Marietta, GA 30060. Before leaving from the dealership in Duluth I spoke with the service manager Gregg Brannan; I wanted to verify what he stated to me via phone conversation. He told me that my cars’ exhaust was hit from some accident probably and the parts are not the manufacturer parts. I told him this can’t be, so he got the technitian Jonathan to explain to me what was going on and the tech stated from his examination of the car, it looked like it was hit and that my parts where not the original parts, also it looks like someone was trying to scrape off the stickers on the parts. So I became very upset and said ok well I will just take my car to the original dealership from where I purchased my car. For the record they were trying to charge me about $2,000 to fix my car. My car got towed to dealership in Marietta located at 2020 COBB PARKWAY SOUTH, Marietta, GA 30060. The service rep received my car from the tow company and told me once they examine the car they will call me. He called me the next day and told me my cars exhaust was messed up but the way it was messed up it couldn’t be from a hit or anything nor was my parts not manufacturer parts so they fixed my car no charge and I picked the car up in a few days since they had to wait on the parts to fix my car. They even provided me with pictures to show that the parts were all manufacturer parts and the sticker being scraped off was just wear and tear since the part was on the bottom of the car. My car was still under warranty, and I just think the Duluth dealership didn’t want to deal with my car so they told me anything and thought they would be able to get away with it. More

Harvey is very knowledgeable I always enjoy working with Harvey - he has been solving my problems for years, with the help of your maintenance staff. Harvey is wonderful to work I always enjoy working with Harvey - he has been solving my problems for years, with the help of your maintenance staff. Harvey is wonderful to work with and explains what needs to be done and then what has been done. More