INFINITI of Gwinnett - Service Center

Very good customer service! Thank u Andrea Very great customer service . Vehicle was ready earlier than expected. The service lobby area was very clean! Could recommend some healthier snacks an Very great customer service . Vehicle was ready earlier than expected. The service lobby area was very clean! Could recommend some healthier snacks and juices for the lobby area More

Harvey provided exceptional service I took my car in for brakes and new tire. Harvey provided exceptional customer service. It felt like he went out of his way to help me. He followe I took my car in for brakes and new tire. Harvey provided exceptional customer service. It felt like he went out of his way to help me. He followed up to make sure that I was satisfied with the work that they did on the car. I highly recommend this dealership for service. More

Best Service and Honesty I’ve experienced at a dealership I drive 25 miles out of my area because I know the work and service is dependable and transparent. After taking my vehicle for an oil change, I rec I drive 25 miles out of my area because I know the work and service is dependable and transparent. After taking my vehicle for an oil change, I received an estimate for work needed on my vehicle soon. I returned to have the work done and there were NO SURPRISES. As a woman, I want to feel comfortable that I am not being taken advantage of. I’ll only take my vehicle to Infiniti of Gwinnett More

Great service! Harvey is amazing and always makes sure you receive the BEST SERVICE! I love Infiniti and I only go to this dealership for everything involving my car Harvey is amazing and always makes sure you receive the BEST SERVICE! I love Infiniti and I only go to this dealership for everything involving my car. More

Competent service personnel with compressive review The skilled personnel at Infiniti of Gwinnett know how to keep your vehicle running and diagnose any kind of failure. Pricing is more than competiti The skilled personnel at Infiniti of Gwinnett know how to keep your vehicle running and diagnose any kind of failure. Pricing is more than competitive when you consider the quality of service and amenities available to make the visit the most minimum interruption to your schedule. More

Always pleased! I prefer this center because they are professional. I live in Decatur and I prefer Gwinnett"s center over Nalley's Infiniti. I can count on Gwinnett I prefer this center because they are professional. I live in Decatur and I prefer Gwinnett"s center over Nalley's Infiniti. I can count on Gwinnett to fix any problem that might come up. I know that things will be done correctly. I forgot the young lady name that assisted me, however, she was pleasant. More

Excellent service Customer service is always good. My car is always serviced in a timely manner w/o an appt. Center is conveniently located to my home. Customer service is always good. My car is always serviced in a timely manner w/o an appt. Center is conveniently located to my home. More

Worth the drive for exceptional service I have 2 dealerships closer to my house than this one. I have tried them. This dealership is just better. The waiting area is a great size, laid out w I have 2 dealerships closer to my house than this one. I have tried them. This dealership is just better. The waiting area is a great size, laid out well, and I can get some work done there comfortably when I wait on my car. They wash my car - always. The oil change is the same as I would pay at Jiffy Lube - and they wash my car - and I wait in a great environment. My service guy, Harvey, is nice, smart, and does his job like I want him to. He called me at 5pm on the day that I picked up the car from a bad running issue to make sure that it was all fixed with no new issues. In all honesty, if I could get my other brand serviced here too, I would. More

Wheel Bearing My rating is 5 stars because of the wonderful customer service that I received from the service consultant! Harvey even checked on the work the follow My rating is 5 stars because of the wonderful customer service that I received from the service consultant! Harvey even checked on the work the following day. More

A bit disappointed Nothing against the service representatives but mostly against the mechanics working on my QX56. I dropped off my vehicle to get it service and unfor Nothing against the service representatives but mostly against the mechanics working on my QX56. I dropped off my vehicle to get it service and unfortunately, a portion of the work wasn't done. I was charged for the labor and left out feeling taken advantage of. I called back and spoke with the service representative and wanted to speak with the manager. I also brought the one of the filters in question and laid on the desk that was suppose to be changed out but wasn't. The air filter was extremely dirty. I have children and I'm a asthmatic with bad allergies. So to be surprised with a lack of accountability from the service technicians is inexcusable. The service representative did what he can to rectify the issue and I appreciate his support. More