INFINITI of Gwinnett - Service Center

Review Love the service and the ppl are very nice. I just wish they would setup desks for ppl who work remotely while they wait on their cars. The Lexus deal Love the service and the ppl are very nice. I just wish they would setup desks for ppl who work remotely while they wait on their cars. The Lexus dealership in Gwinnett actually has a business center in their waiting area with desks and computer monitors. The waiting area is too small. More

Recent Visit My visit was very professional and timely in the deliverance of service. We have always use this dealership. It is where we purchased our Infiniti. My visit was very professional and timely in the deliverance of service. We have always use this dealership. It is where we purchased our Infiniti. More

Amazing as always They take care of me every time. They're amazing. The service representative is very pleasant and helpful. They kept me informed of the status of my v They take care of me every time. They're amazing. The service representative is very pleasant and helpful. They kept me informed of the status of my vehicle. I love Infiniti of Gwinnett. More

Great set of people. I enjoyed the waiting area too Snacks and Drinks. I guess the good service makes up for the high labor cost. Still would return. Thank set of people. I enjoyed the waiting area too Snacks and Drinks. I guess the good service makes up for the high labor cost. Still would return. Thanks More

Service center experience Extremely thorough...loved the details provided after service that brokedown all the steps taken to repair my Q50. The service center really adds valu Extremely thorough...loved the details provided after service that brokedown all the steps taken to repair my Q50. The service center really adds value to this car purchase and reaffirms that I made a good decision. More

Great Experience I feel like the real opportunity to give perspective on a customer service experience is when things don't necessarily go as expected. Service visits I feel like the real opportunity to give perspective on a customer service experience is when things don't necessarily go as expected. Service visits are supposed to go smoothly so when they do, it's just business as usual. I had a small miscommunication (my fault) that was handled with ease and professionalism and it made the experience that much better. The ability to handle these hiccups with great service is what will keep me coming back! More

Awesome Customer Service Great customer service reps. They were very knowledgeable and answered all questions. Hospitality was top notch along with snacks!! Quick visits or lo Great customer service reps. They were very knowledgeable and answered all questions. Hospitality was top notch along with snacks!! Quick visits or loaner vehicles available. Just awesome.... More

EXCELLENCE !! If the inner urge at "INFINITI OF GWINNETT" is to provide the customer with the highest quality of service that they can, then their mission has been If the inner urge at "INFINITI OF GWINNETT" is to provide the customer with the highest quality of service that they can, then their mission has been accomplished. A perfect example is Service Consultant (Harvey Hollander) he delivers the same if not better service on each visit. I will tell you, in relation of a result to its cause my wife and I are satisfied, whatever the adviser Harvey recommends works, he has proven to be dependable in character, judgment, & practice throughout the years, let me put it this way: Harvey Hollander holds true to his profession!! More

We vice and Tire replacement Dealership was responsive in getting my wife and I settled comfortablbly with a loaner vehicle. The start was a tire that required replacement, to a r Dealership was responsive in getting my wife and I settled comfortablbly with a loaner vehicle. The start was a tire that required replacement, to a rattle under the carriage, temp gauge replacement and routine oil change and belt replacement. More

Recall Service I went to get the Takaga air bag recall and was received with open arms. They gave me suggested maintenance that was not required but should be done s I went to get the Takaga air bag recall and was received with open arms. They gave me suggested maintenance that was not required but should be done soon. There was no pressure and the advisor was courteous and knowledgeable. More