INFINITI of Gwinnett - Service Center

Infiniti of Gwinnett is an experience to behold! I drive from the south side of Atlanta all the way to Duluth because of how well run this dealership is. I'm on my 3rd Infiniti from Infiniti of Gwin I drive from the south side of Atlanta all the way to Duluth because of how well run this dealership is. I'm on my 3rd Infiniti from Infiniti of Gwinnett and could not be more pleased. From sales to repairs to service they treat you exceptionally. Appreciate the loaners and treats in the waiting area! More

Great experience every time I always have a great experience at Infiniti of Gwinnett. I travel from Alpharetta/Cumming to the dealership, even when I purchased a vehicle from ano I always have a great experience at Infiniti of Gwinnett. I travel from Alpharetta/Cumming to the dealership, even when I purchased a vehicle from another dealer for all my service. From being greeted to delivering my car after service everyone is so nice and very easy to work with. This visit I had Sam and was very pleased. I love that when I need a loaner they reserve my same make and model of vehicle for me to drive during the day. When my car wasn't going to be ready when he said it would he offered to have it delivered to my home to accommodate my schedule. I have never had that service and I was totally blown away. Keep up the great customer service and I will keep on coming back. More

Building is nice, some employees not so much. Pulled into service lane and was greeted by a service person. They took my keys and escorted me inside to a service adviser. All good so far. then Pulled into service lane and was greeted by a service person. They took my keys and escorted me inside to a service adviser. All good so far. then sat at a desk for the service adviser and proceeded t be ignored for 5 minutes as the adviser was standing at his desk yelling at other advisers. He then asked about the issue with my car and I explained the issue. While explaining he was talking to other advisers and at one point snatched some papers out of the other adviser's hands. This was awkward as I could see that the other advisers was upset. At this point he hasn't even acknowledged I was there. So I introduced myself. He then says that he has a loaner for me and sent me to the loaner section. No goodbye or anything like that. The loaner was a 2017 Q50. Nice car but my good how disgusting the interior was. It had never been cleaned. there were spots of dried on liquid all over the various screens. It smelled like vomit. Asked ab out getting a different loaner but was told that customers do not get to choose the loaner they want. I just wanted a car without a vomit smell. Brought the loaner back after calling them to see if it was done. My car was covered in grease on the door panels, steering wheel and shifter. At this point I just wanted to be done with them. I asked for a towel to wipe the interior down. With that I left. I think next time I'll visit Nalley even though it is further away. There were some very nice people there. Sean and Josh were very nice and Craig Hooten was also nice while I walked the showroom. More

Oil Change As always, a quick and professional service. I can in with a free oil change coupon that expired. But was still given an online coupon to off set the As always, a quick and professional service. I can in with a free oil change coupon that expired. But was still given an online coupon to off set the cost. More

Very prompt and professional. My experience was and always is a pleasant one. I felt comfortable explaining my concerns and all my questions were answered. My only problem is it i My experience was and always is a pleasant one. I felt comfortable explaining my concerns and all my questions were answered. My only problem is it is always super cold in waiting area. But other than that no complaints. More

Fast and Effortless Adriane Alexander was fantastic she was "in my face" the entire visit making sure I was aware of everything that was done to my vehicle Adriane Alexander was fantastic she was "in my face" the entire visit making sure I was aware of everything that was done to my vehicle More

Great service They were very upfront about my service and provided me with the best care!!! I walked in, they pulled my information up quickly and was able to proce They were very upfront about my service and provided me with the best care!!! I walked in, they pulled my information up quickly and was able to process my service request quickly. I will be back again! More

Always have positive experience! My service visit last week I met with Andrea and she was awesome. Answered my questions and was very honest with me regarding future service needs. My service visit last week I met with Andrea and she was awesome. Answered my questions and was very honest with me regarding future service needs. More

Great experience at Infiniti dealership! It was a sincere pleasure getting my QX80 vehicle serviced here. Harvey was our service representative and he sets the bar for others to follow. Harve It was a sincere pleasure getting my QX80 vehicle serviced here. Harvey was our service representative and he sets the bar for others to follow. Harvey was superb with his customer service skills and made the process a first class experience. I would definitely return for future vehicle needs and maintenance issues. Fantastic job! Thanks! More

Great Service!! I came to the dealership because my tire pressure light came on; turns out there was a nail in my tire! Andrea with Express Service made sure my car I came to the dealership because my tire pressure light came on; turns out there was a nail in my tire! Andrea with Express Service made sure my car was taken care of just as she always does when i come in! Best service rep ever! More