INFINITI of Gwinnett

Bought 2004 FX35 used from Nissan. 1. Two months out Bought 2004 FX35 used from Nissan. 1. Two months out of warrantee, door handle fell off. Arrived at dealer. Because I didn't have an "appointmen Bought 2004 FX35 used from Nissan. 1. Two months out of warrantee, door handle fell off. Arrived at dealer. Because I didn't have an "appointment", I was given to three different Service Writers. Interesting because not one of them was working with a customer (standing drinking coffee). Was actually told, "You didn't buy your car from us and we won't fix it. Had you bought it from us, we would have fixed it for free". Quoted $375 to have it fixed. Had it done locally for $180. 2. Shortly after three years expired, the dashboard began to blister, bubble, and peal. There were over 300 blemish's on the dashboard. This car was garaged it's entire life. When parked, a "sun deflector" was in the window. Called Infinity. Was told the car was out of warrantee and they wouldn't help me. Actually told me that they had never had this problem with any customer and it must have been customer abuse. A year later I received a recall from Infinity about this very same problem. The problem was widespread and every dashboard through these years was being replaced. Apparantly the Service Writer simply lied to me about mine being the only one. Took it for the warrantee repair. Was treated well and received a loaner car. When I received the car back, the dashboard was a different fabric and a different color. My dashboard was "leather" and solid black. The replacement was grey and an inferior substance. I called Infinity of Gwinnett and was told there was nothing they could do. They told me that this was the replacement product, it was the right color, and there was nothing they could do. I was given the Infinity Customer Support Group. The young man I spoke with was nice, but said he had never heard of this problem. He asked for pictures showing the color variance. I sent 5 pictures clearly showing the difference in color (Easy because they didn't replace all of the dashboard and there were sections that were still the "old black"). Upone receiving the pictures, I was called back and told that it "must have been sun exposure that darkened the old fabric". I laughed and pointed out that the sun "lightens and fades colors", it doesn't "darken them". The young man told me that he spoke with an expert and that's what he was told to tell me. I thanked him for his professional behavior and then thanked him for his "lip service". I now have a two toned dash board....very classy. Two weeks later I used the automatic mirror adjustment. With light pressure the unit fell back into the dashboard. It wasn't installed properly. Then, the same day, on a road trip to the beach, the A/C blower went out. The compressor still worked, but no fan. We drove 300 miles without A/C. I called Infinity of Gwinnett on Monday morning and spoke with my Service Advisor. After explaining the problem, the first words out of his mouth were, "this problem is totally unrelated to the work we did". I asked how he could know this without seeing the car and he again said that "there was no way we caused this to happen". He did say that they would "look at" the mirror control. He then diagnosed the problem over the phone as a bad A/C Control Module. Simple to fix. He quoted me $738! Needing to have A/C on vacation at the beach, I took it to a local Nissan dealer; Grand Strand of Myrtle Beach. They welcomed me and I cringed as I waited for the bad news. It appears that the mechanic that reassembled the dashboard at Infinity of Gwinnett crimped a pin in a wiring harness that finally shorted out. Total repair was $95! Will I ever trust Infinity of Gwinnett? No! Are they trustworthy? No! Am I satisfied with Infinity? Not after I received lip service on the dashboard about the wrong color and inferior materials. More

My Name is Mike Edwards . I have bought several cars from Infiniti of Gwinnet. I have always had a great experience, my sales man Don Wrobel has always been extremely helpful in helping me find exactly what Infiniti of Gwinnet. I have always had a great experience, my sales man Don Wrobel has always been extremely helpful in helping me find exactly what i want and need th is guy is good and he cares The whole experience was always good. More

I was searching on the internet for the best possible price for a used Nissan Murano. I found several, and had several dealers to call. They were all very pushy and wanted me to come in to do a test dr price for a used Nissan Murano. I found several, and had several dealers to call. They were all very pushy and wanted me to come in to do a test drive. Don from Infinity of Gwinnett sent me and email and then called me and not once was he pushy or insisting that I come in for a test drive. He offered to bring the Murano to my home or my work for me to look at. He was very helpful in assisting with my finacing and letting me know what the payments would be and what I could live with. My experience was great! More

I bought a pre-owned M45s two years ago from Don Wroble and it was a great experience. I would've preferred some negotiation on the dealer's part but thats not how they roll and ultimately I felt like I g and it was a great experience. I would've preferred some negotiation on the dealer's part but thats not how they roll and ultimately I felt like I got a good deal on a fine automobile which is what it's all about. In addition to the sales experience, subsequent visits to the service department at the dealership were great. All in all, a terricic bunch of folks to work with...I still talk to Don regulary even though I've since sold the car. I'll certainly consider Gwinnett Infiniti the next time I purchase a vehicle...maybe they'll discount the next purchase for a return customer. : ) More

I had a very bad experience dealing with Richard Ball at this dealership. After talking to Richard I told him what I needed to consumate a lease with him. Richard sent me an e-mail with the lease cost, i this dealership. After talking to Richard I told him what I needed to consumate a lease with him. Richard sent me an e-mail with the lease cost, including tax and additional possible reductions. Once I agreed with his quote, he retracted the price and told me that the numbers were transposed and would not be able to offer the car at his original quote. I made it very clear that the deal I had was confirmed and he responded to that understanding. When I called his general manager, they both were extremely rude, never apologized and told me that I should find something else to do with my time. Needless to say, I ended up leasing with another dealer. This was the worst experience I have ever had with a car dealer. More

Without knowing much information about the FX-35, I responded to an Auto-Trader.com posting as an inquiry. Don Wroble responded and we started a conversation about the different FX-35 vehicles that he responded to an Auto-Trader.com posting as an inquiry. Don Wroble responded and we started a conversation about the different FX-35 vehicles that he had available. Within five hours, I had successful found the perfect car and was able to get a fair price for my trade-in. Don delivered the car to me in Nashville, TN from his dealership near Atlanta. Talk about good service! This eexperience is one that I intend to repeat again. - LJ Elliott Nashville, TN More

My overall experience at Infiniti of Gwinnett was exceptional to say the least. I'm only 25 and had to get my loan through a Credit Union which took about a week and a half to finalize. The sales p exceptional to say the least. I'm only 25 and had to get my loan through a Credit Union which took about a week and a half to finalize. The sales person, Steve Pennamen, was very patient through the whole loan completion process. He is what made made my whole experience at the dealership as smooth as possible. He fully explained everything about the car and all of it's features, taking the time even in the rain to show me all the 2010 Infiniti G37 Sedan had to offer. I left the dealership with a full understanding of all the features included in the car, along with all warranty and servicing information. Steve represents the full competence that all dealerships should follow. I will definitely recommend this dealership to all my friends. More

Mr. Dennis Etts was the salesman at Infiniti of Gwinnett who assisted me in my purchase of a new 2010 M35 in January 2010. He was honest, square dealing and most of all he was extremely considerate of my f who assisted me in my purchase of a new 2010 M35 in January 2010. He was honest, square dealing and most of all he was extremely considerate of my family. Mr. Etts made my buying experience unforgetable because of his diligence in quickly finalizing an honest deal. It is extremely rare to have a salesman to be their for you 100% through the sale and service of your vehicle. I have been a customer of Infiniti of Gwinnett since August 2007, and I refuse to give my business to any other dealership. My purchase of a new 2007 & 2010 M35 from Infinit of Gwinnett is proof that excellent service demands loyalty. Mr. Dennis Etts exemplifies the best of our humanity as a salesman, but most especially as a human being! More

I bought a new 2011 M37 Sedan. This car exceeds I bought a new 2011 M37 Sedan. This car exceeds anything else we looked at in the market. This is the second car we purchased from IOG. I bought a new 2011 M37 Sedan. This car exceeds anything else we looked at in the market. This is the second car we purchased from IOG. Their service is great! We still checked several other Infiniti dealers in the Atlanta area, but none are in the same class as IOG. We keep coming back to IOG because of the ease of doing business with them and the great prices they gave us. The paperwork process was sooo easy & quick. We will continue to buy our next cars from IOG & Richard Ball. More

What can I say, so awesome. Simple process from start to finish. Answered all of my questions, salesmen were nice, knowledgable, and were able to work with us. Finance guys made things smoother than any o finish. Answered all of my questions, salesmen were nice, knowledgable, and were able to work with us. Finance guys made things smoother than any other dealer I have dealt with in the Atlanta area. Bar none, the best car buying experience I have ever had. More