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INFINITI of Downtown LA

Los Angeles, CA

4.9
94 Reviews

635 W Washington Blvd

Los Angeles, CA

90015

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Showing 94 reviews

April 14, 2026

Hi, I have been here twice since purchasing my car. The service department is very nice and concerned. I really have no complaints about the service here. Thank you for being so kind and helpful. Linds More

by Terrellajm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares
Apr 14, 2026 -

INFINITI of Downtown LA responded

Thank you for sharing your experience with our team, Terrell! We appreciate your business at Infiniti of Downtown LA Service. We hope to serve you again in the future!

April 12, 2026

I love coming to this place. They always treat me well and they informed me of everything. My car needs. More

by mr.pena213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Apr 13, 2026 -

INFINITI of Downtown LA responded

We're thrilled to hear you always have a wonderful experience with us. Thank you for choosing Infiniti of Downtown LA and see you next time! Safe travels!

April 09, 2026

Pretty fast and reliable service. Like the summary of the overall condition of the car More

by maestro.wcalixto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares
Apr 10, 2026 -

INFINITI of Downtown LA responded

We’re glad to hear your visit was fast and reliable. It’s great to know the overview of your vehicle’s condition was helpful and added to your experience. Thank you for choosing Infiniti of Downtown LA, and we look forward to assisting you again in the future.

April 08, 2026

Litzy the service advisor was one of the best service I have ever received. She is very kind, respectful honest and sincere. She is a definition of great customer service. She definitely deserves a great r More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Litzy Carranza
Apr 09, 2026 -

INFINITI of Downtown LA responded

Daniel, we're so glad Litzy provided such excellent service. We agree, she exemplifies what great customer service should be. See you again at Infiniti of Downtown LA Service Department!

April 07, 2026

Hrant Galstyan Nissan of Downtown LA was a pleasure to deal with. HRANT was able to explain the services needed and why they were needed More

by adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hrant Galstyan
Apr 08, 2026 -

INFINITI of Downtown LA responded

It’s great to hear you had a positive experience, Adams. We’re glad Hrant took the time to clearly explain the services and helped you feel informed throughout your visit. Thank you for choosing Infiniti of Downtown LA, and we look forward to assisting you again in the future.

April 04, 2026

Extremely professional, available to clients and respectful staff. Enjoyed the entire experience!! I will be returning back to the dealership for services on my vehicle. More

by claudrivera123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares, Alan Muniz, Gabriel Perez, Fabian Rivera, Lance Sobczak, Helen Villafranca, Ozzy Orozco, Sandy Cordero, Litzy Carranza
Apr 06, 2026 -

INFINITI of Downtown LA responded

Thank you for your 5-star review of Infiniti of Downtown LA! We appreciate your business and we look forward to serving you again in the future! Safe travels!

April 01, 2026

The dealership was friendly and professional; I will probably buy my next car from your dealership. More

by jasanchez17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Muniz
Apr 01, 2026 -

INFINITI of Downtown LA responded

Thank you for the wonderful five-star review of Infiniti of Downtown LA! We’re glad to hear that our team made a positive impression with their professionalism and friendliness. We truly value your feedback and are excited about the opportunity to serve you again down the road. Wishing you safe and enjoyable travels until then!

March 26, 2026

The dealership was absolutely great. Made everything beautiful. I didn’t even have to show up in person. I got my car towed. I spoke to the guy over the phone approved everything over th More

by Jhonny Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Litzy Carranza
Mar 26, 2026 -

INFINITI of Downtown LA responded

Jhonny, thank you for sharing your stellar review of the Infiniti of Downtown LA team! Your feedback is much appreciated, and we're here if you need anything else!

March 23, 2026

I was properly informed and educated with what my car needed, and was offered advice towards maintenance. I liked everything that had to do with the decision I made to take my car to this dealership for More

by jabrakat213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
And whoever did the overall Diagnostics on my car, Ozzy Orozco
Mar 23, 2026 -

INFINITI of Downtown LA responded

We love to hear this! Thank you for choosing Infiniti of Downtown LA and for sharing your experience. We're here when you need us next.

March 17, 2026

The service was great! Julia helped me to go through the whole thing. I just enjoyed hot chocolate for a couple of hours. She also helped me to apply a coupon on the servic More

by Zhuowei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia
Mar 17, 2026 -

INFINITI of Downtown LA responded

Zhuowei, thank you for reviewing Julia and our team! We are so glad that she made your experience a smooth one at Infiniti of Downtown LA.

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