Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

INFINITI of Downtown LA

Los Angeles, CA

Overview
Reviews
4.9
77 Reviews
Call Dealership (213) 927-5029

635 W Washington Blvd

Los Angeles, CA

90015

Directions

Filter Reviews By Type

Showing 77 reviews

March 06, 2026

I am consistently satisfied whenever I visit this dealership for service or to acquire a vehicle. The exceptional customer service is the primary reason I continue to conduct business here. More

by Lenise Richardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mia Navarro, Edi Gaser, David Mares
Report | Print
Mar 06, 2026 -

INFINITI of Downtown LA responded

Lenise, knowing we have your ongoing loyalty means the world to us at INFINITI of Downtown LA! Thank you for highlighting our team's exceptional service and for choosing us time and again. We’re always here for anything you need!

March 06, 2026

Very friendly And Take care of The Customers i would recommend customer Nissan is the best More

by Eversweet Cotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
Report | Print
Mar 06, 2026 -

INFINITI of Downtown LA responded

Thanks for the recommendation! We look forward to serving you again in the future!

March 05, 2026

Great customer service! Gabriel always takes his time to clearly explain everything with a great friendly attitude. More

by kelg1822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Report | Print
Mar 06, 2026 -

INFINITI of Downtown LA responded

Thank you for the excellent review! We will be sure to pass along your kind words to Gabriel. See you next time at Infiniti of Downtown LA!

March 05, 2026

Osvaldo was a great service advisor would love to work with him again. Explained everything throughly and helped me understand what I needed with the car More

by Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Orozco
Report | Print
Mar 05, 2026 -

INFINITI of Downtown LA responded

We're so happy to hear Osvaldo provided you with thorough and helpful service at Infiniti of Downtown LA! We look forward to working with you again!

November 26, 2025

Exelente lo recomiendo 100% personal muy capacitado y amable tiempo de espera muy bueno totalmente recomendable More

by Roberto P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares
Report | Print
Dec 01, 2025 -

INFINITI of Downtown LA responded

Roberto, gracias por su recomendación de cinco estrellas de parte de nuestro equipo! Apreciamos mucho su negocio! -Infiniti of Downtown LA

November 25, 2025

Sandy was amazing very knowledgeable and helpful she gave me helpful recommendations and what was needed More

by Dtdolberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Cordero
Report | Print
Nov 25, 2025 -

INFINITI of Downtown LA responded

Thank you for your kind words about Sandy! We appreciate your business and hope to see you again at Infiniti of Downtown LA.

November 15, 2025

This Dealership was Amazing in fixing my Q60. Fabian was my service officer and he was absolutely amazing. He helped me out so much and expedited my service so I can get my car back on time. He i More

by danish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
Report | Print
Nov 17, 2025 -

INFINITI of Downtown LA responded

Thank you for sharing your feedback about Fabian! We strive to deliver quality service and are glad we hit the mark for you. See you next time at Infiniti of Downtown LA!

November 07, 2025

great costumer service. really nice political people working there. definitely recommend to anyone. great team work. More

by ivanhdz3535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Report | Print
Nov 07, 2025 -

INFINITI of Downtown LA responded

We love to hear that you enjoyed our customer service! Thanks for choosing Infiniti of Downtown LA. We hope to see you again in the future!

October 11, 2025

I always have a good experience with downtown Nissan and infinity dealership when i bring my car in for service More

by Erichaynes2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Report | Print
Oct 13, 2025 -

INFINITI of Downtown LA responded

We love seeing your kind words and are grateful to have you as a customer here at Infiniti of Downtown LA. Take care!

Oct 13, 2025 -

Erichaynes2014 responded

your very much welcome 👍🏿

September 29, 2025

Ozzy was very helpful and explained the details of my car. My concerns were answered. Great job! More

by susanjb5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Orozco
Report | Print
Sep 29, 2025 -

INFINITI of Downtown LA responded

Thanks for the kind words! We're glad we could help and are here if you need anything else!

1
...
3
4
5
...
8