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INFINITI of Downtown LA

Los Angeles, CA

Overview
Reviews
4.8
35 Reviews
Call Dealership (213) 927-5029

635 W Washington Blvd

Los Angeles, CA

90015

Directions

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Showing 35 reviews

May 18, 2025

The guy that help me with the service for my car was amazing you guys need more of him David Mares, 187492 More

by joann jemison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares
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May 19, 2025 -

INFINITI of Downtown LA responded

Joann, it's awesome that David provided you with amazing service at Infiniti of Downtown LA. We'll be sure to share your feedback with him and the team!

May 15, 2025

Very good job with service, oil change, tire rotation. Ozzie was very nice. The only problem is the wait, a bit too long, 2.5 hrs. More

by Richard496
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Orozco
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May 16, 2025 -

INFINITI of Downtown LA responded

Richard, thank you for your honest feedback. We're glad Ozzie provided great service, but apologize for the wait time. Your patience was much appreciated, and we'll work on improving this for future visits. Safe travels!

May 08, 2025

Fixed the issues with my car. When the estimated date was passed, they took responsibility for the delay and properly remedied the situation. The only thing is I wish they priorit More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares, Helen Villafranca
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May 09, 2025 -

INFINITI of Downtown LA responded

Kevin, thank you for sharing your experience with us at Infiniti of Downtown LA. We appreciate your feedback and are glad we could resolve the issues with your car. We'll definitely take note of your suggestion regarding appointment prioritization to improve our service!

April 27, 2025

Alan always helps me with all my needs he is very professional always gives me all the recommendations my car needs!! Thanks Alan!!!! More

by emanrriques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Muniz
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Apr 28, 2025 -

INFINITI of Downtown LA responded

We love that Alan has been so helpful and professional during your visits at Infiniti of Downtown LA. Thank you for taking the time to share your experiences with us!

April 27, 2025

Ozzy was cool and transparent with me! He was very straightforward and friendly which I could appreciate! More

by Melissa.henderson8234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Orozco
Report | Print
Apr 28, 2025 -

INFINITI of Downtown LA responded

It's always our goal to provide a straightforward and friendly experience at Infiniti of Downtown LA! Thanks for sharing your positive review with us, Melissa!

April 17, 2025

First time I walked into an Infinity dealership and we were warmly welcomed by Angel. Angel provided excellent customer service and is very knowledgeable of the different vehicles in the lot. More

by Laila
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Guzman
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Apr 17, 2025 -

INFINITI of Downtown LA responded

We're thrilled Angel made your first visit to Infiniti of Downtown LA a welcoming and informative experience, Laila. Thank you for stopping by!

April 15, 2025

Absolutely impressive service, from start to finish! Angel is incredible. If you need a car, GO SEE HIM!!!! More

by agirlnamedSunny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Guzman
Report | Print
Apr 16, 2025 -

INFINITI of Downtown LA responded

It makes our day reading how Angel provided such impressive service at Infiniti of Downtown LA! Thank you for the wonderful recommendation, and we hope you're enjoying your new car.

April 14, 2025

Great customer service especially David his always been helpful and always great with his hospitality More

by NotoriousB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares
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Apr 15, 2025 -

INFINITI of Downtown LA responded

Thank you for the high rating! We're glad to hear that David provided excellent service at Infiniti of Downtown LA. We appreciate your business and look forward to serving you again in the future!

April 05, 2025

This place of business is very reliable get you. back into your vehicle quickly I'll recommend anyone to visit get your vehicle fix More

by thankfull292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thank for working with me , Helen Villafranca
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Apr 07, 2025 -

INFINITI of Downtown LA responded

Thank you for recommending Infiniti of Downtown LA! We're glad to hear that our team was able to get your vehicle back on the road quickly. We appreciate your business and look forward to assisting you again in the future!

April 05, 2025

Great experience, salesman ray was excellent in presenting the vehicle when I first got there. I highly recommend this dealership. More

by ruben.alfredo82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray
Report | Print
Apr 07, 2025 -

INFINITI of Downtown LA responded

Your recommendation means a lot to us, Ruben! Thanks for the shout-out to Ray's excellent customer service. Enjoy your new INFINITI!

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