INFINITI of Cool Springs

my review I had a good experience, helped by a young man whose name I have lost. My only complaint, as always, is the length of time required. I had a good experience, helped by a young man whose name I have lost. My only complaint, as always, is the length of time required. More

Very attentive Personnel were very knowledgeable, friendly. Worked with me to obtain a messing item left out of the vehicle at the time of purchase of the vehicle. Personnel were very knowledgeable, friendly. Worked with me to obtain a messing item left out of the vehicle at the time of purchase of the vehicle. More

Service Center Very quick to get my car dropped off. They had the alignment checked on my car and brought a loaner car right to the door. I was in & out in 15 mins. Very quick to get my car dropped off. They had the alignment checked on my car and brought a loaner car right to the door. I was in & out in 15 mins. Got my car back the next morning. More

Excellent As Usual Got me in/out quickly in a time that exceeded my expectations. Kept me informed throughout process and loaner was ready ans waiting which minimized im Got me in/out quickly in a time that exceeded my expectations. Kept me informed throughout process and loaner was ready ans waiting which minimized impact to my time. More

Service Great workiwith Ryan. We’ve had other less than great experiences with other employees. Ryan made sure we were aware of what additional work needed to Great workiwith Ryan. We’ve had other less than great experiences with other employees. Ryan made sure we were aware of what additional work needed to be done and did a great job up selling More

Q70S for my wife This is the fourth Infiniti we have purchased since 2007, Infiniti of Cool Springs continues to set the standard, we can’t see purchasing another bran This is the fourth Infiniti we have purchased since 2007, Infiniti of Cool Springs continues to set the standard, we can’t see purchasing another brand. More

Great and friendly service I have had to take my car in for service 3 times and it has always been a great experience. They go out of their way to keep you informed on the statu I have had to take my car in for service 3 times and it has always been a great experience. They go out of their way to keep you informed on the status of your vehicle. More

Service is always exceptional on both vehicles. Our service advisor, Ryan Dunning, is the best. He always goes above and beyond to make sure we receive exceptional service. We are always able to s Our service advisor, Ryan Dunning, is the best. He always goes above and beyond to make sure we receive exceptional service. We are always able to schedule service at our convenience and a loaner vehicle is always provided to us. More

They lost the key to my Q50 This place has the worst service on the planet. I brought the car in for recall service. The car went in in the morning and by the evening they did n This place has the worst service on the planet. I brought the car in for recall service. The car went in in the morning and by the evening they did not have the car done. No problem, I had a loaner ca. In the morning when I came to get my vehicle I found that they had lost my key. Instead of a quick exchange, I was there for an hour while the looked and then finally made me a new key fob. BUT WAIT, there's more. On the previous service experience, the 30K big, expensive service visit, I told the service rep that I had an important meeting with my CPA and needed the care by 2. No problem, according to him. I finally called at 2 to see when the car was going to be ready. I was told the machine they needed to work on the rear differential was broken. I hadn't gotten a loaner because I was assured the car would be ready. No one called to say there was a problem. If I hadn't called the deadline I was promised was past and NO CONTACT!!! I finally got my car late the next day. BUT WAIT, There's more. I called ahead and brought my car in for an oil change. IT TOOK FOUR HOURS!. No one could be bothered to come and tell me there was a problem. Staff at the desk kept telling me they were sure it would be soon. Four hours is not soon. I hate this service department so much I traded the Q50 and got a new car, NOT a Nissan or Infifniti product. Oh, and they still haven't found my key... More

Exceptional Service Brenda Shelly was amazing to work with. She listened to what I wanted and she made it happen, and she is so fun to talk with. I felt like my good fr Brenda Shelly was amazing to work with. She listened to what I wanted and she made it happen, and she is so fun to talk with. I felt like my good friend sold me a new car. I leased a 2017 Q50S and love my new car. Thank you Brenda, you are the best. More